What details can BA staff see about your status/flight history?
Aug 6, 2019, 3:40 pm
#32
Join Date: Mar 2018
Location: Edinburgh
Programs: BAEC Gold, ITA Volare Executive
Posts: 450
Recently on legs 12/13/14 or what should have been those legs (sore point) of a 3 ticket itinerary involving a Scandinavia to East Coast tier point run I was addressed by name, first time ever. I had recently dropped to Rust but had got back about 500TP by that point. Can only assume it was down to more frequent than usual J activity showing in the iPad.
Aug 6, 2019, 3:55 pm
#33
Join Date: Jan 2011
Location: London/ Hong Kong
Programs: CX SL, BAEC Gold, IHG, Hyatt, Starwood,Ritz Carlton Reward
Posts: 122
Oh they do know... I was on CE last year to Larnaca, the Purser came to chat to all GCH as there was ample time to do so. She did a bit of reading up and apologised for the multiple times I had been delayed prior to that particular flight. I asked her curiously how she know, she said iPad prompted her to specifically greet me and address the tardiness issue. Then she goes to mention my 28 mins late arrival LHR-JFK in F...
Aug 6, 2019, 6:55 pm
#35
Join Date: Jul 2018
Location: Mexico
Programs: BAEC Gold / Marriott Platinum
Posts: 3,541
Not the Ipad so to say, but the lady at check-in on Saturday in LHR asked me why I was flying to Paris if I was heading out to Mexico the following day. I mentioned it was to fly CDG-LHR-MEX and she laughed and said, oh yes, I see that now. How come you did that? My answer, about 800 dollars per person cheaper, even with the positioning flights factured in. She smiled and said "well played". I should really have credited the people of FT.
Aug 6, 2019, 7:19 pm
#36
Join Date: May 2001
Posts: 4,771
If you're an Executive Club member, BA knows everything about you.
If you're a mere OneWorld Emerald from another FFP, they just don't want to know. Even though I have an account on BA.com, I need to enter all my details — FFP number, phone number, e-mail, passport details — for every single booking.
If you're a mere OneWorld Emerald from another FFP, they just don't want to know. Even though I have an account on BA.com, I need to enter all my details — FFP number, phone number, e-mail, passport details — for every single booking.
Aug 7, 2019, 12:18 am
#37
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Not the Ipad so to say, but the lady at check-in on Saturday in LHR asked me why I was flying to Paris if I was heading out to Mexico the following day. I mentioned it was to fly CDG-LHR-MEX and she laughed and said, oh yes, I see that now. How come you did that? My answer, about 800 dollars per person cheaper, even with the positioning flights factured in. She smiled and said "well played". I should really have credited the people of FT.
Aug 7, 2019, 12:44 am
#38
FlyerTalk Evangelist
Join Date: Jul 2002
Location: SE1, London
Posts: 23,418
