Significant weather-related disruption to BA services, Thu evening 26 Jul
Jul 25, 2019, 9:35 pm
#61
Join Date: Jun 2009
Location: MME (midway between NCL and LBA)
Programs: BA Gold, AF/KL Gold, Hilton Gold, Nordic Choice Gold
Posts: 742
Yes stuck at ORD overnight, BA staff here said they had 500 people to sort out! Staff were really good about rebooking me on the alternative flights I wanted but I was not impressed with the hotels on offer.
Jul 25, 2019, 9:49 pm
#62
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,367
More thunder and lightning over East London now getting worse as the planes coming out of the holding pattern en route for Heathrow. Hope everybody’s travels are fine but seems there was lots of chaos at T5 last night and according to Twitter.
Jul 25, 2019, 10:51 pm
#64
Join Date: Jun 2012
Location: East Anglia UK
Programs: BA-S UA LH-Sen KLM/AF-Plat.
Posts: 1,627
Sitting in Oslo hotel as the 763 has been cancelled. Got put on the 767 this evening. Least the worst thing to happen is that I'll miss a BBQ party so consider myself lucky compared to some on here.
Jul 25, 2019, 11:21 pm
#66
Join Date: Oct 2015
Location: LON
Programs: BA Gold; LH FTL; IHG Diamond; Marriott Gold; ALL Gold
Posts: 1,758
T5 check-in hall is a bit of a mess this morning - people queuing all over the place, lots sleeping on roll-mats on the floor who had clearly been there all night rather than avail of their EU261 rights...
The premium end looked reasonable though, South Fast Track was empty, as is GC South! Provided my flight does indeed depart in an hour as advertised, Heathrow will have been a great success for me at least! Many others have not been so lucky...
The premium end looked reasonable though, South Fast Track was empty, as is GC South! Provided my flight does indeed depart in an hour as advertised, Heathrow will have been a great success for me at least! Many others have not been so lucky...
Jul 25, 2019, 11:52 pm
#68
Join Date: Aug 2007
Location: London
Programs: BA GfL & GGL, LH Sen, EK & VS Gold, Amex Cent
Posts: 1,719
BA849 to ZAG cancelled this morning. What bothers me most is no notice, text, nothing from BA. It was only because I checked the App before getting in a car to the airport that I noticed. My other half the same.
I went straight online and booked the first flights I could find today on another carrier as its holiday season so every flight is jam packed (no guarantee they will fly either). Ironically I had flights yesterday in case of strikes.... should have taken them!
Not sure what their obligations are but no alternatives offered yet and on Gold line queue for 45 minutes....
I went straight online and booked the first flights I could find today on another carrier as its holiday season so every flight is jam packed (no guarantee they will fly either). Ironically I had flights yesterday in case of strikes.... should have taken them!
Not sure what their obligations are but no alternatives offered yet and on Gold line queue for 45 minutes....
Jul 26, 2019, 12:06 am
#69
Join Date: Jan 2016
Location: Scotland
Programs: BA Gold
Posts: 443
That's my flights cancelled this morning ABZ-LHR-AMS and they are offering flights tomorrow at 7.50.
KLM have 2 direct flights tonight but at very silly prices.
Can i claim a hotel at ABZ tonight? I live 40 miles away.
And who compensates me for non-refundable hotel in AMS tonight?
Thankyou for any info
KLM have 2 direct flights tonight but at very silly prices.
Can i claim a hotel at ABZ tonight? I live 40 miles away.
And who compensates me for non-refundable hotel in AMS tonight?
Thankyou for any info
Jul 26, 2019, 12:10 am
#70
Join Date: Oct 2004
Location: Lausanne Switzerland
Programs: BA Gold; Swiss Blue
Posts: 1,244
That's my flights cancelled this morning ABZ-LHR-AMS and they are offering flights tomorrow at 7.50.
KLM have 2 direct flights tonight but at very silly prices.
Can i claim a hotel at ABZ tonight? I live 40 miles away.
And who compensates me for non-refundable hotel in AMS tonight?
Thankyou for any info
KLM have 2 direct flights tonight but at very silly prices.
Can i claim a hotel at ABZ tonight? I live 40 miles away.
And who compensates me for non-refundable hotel in AMS tonight?
Thankyou for any info
Hotel might be pushing it if you are still at home but if you are already at the airport I would push it.
AMS hotel is consequential loss and for travel insurance.
SB
Jul 26, 2019, 12:18 am
#71
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 2,105
So , our flight was cancelled ( lhr to oslo ) and overnighted at the hilton T4. No texts or emails and no seats available until after our return on Monday.
Hopefully sense will prevail and we can get a refund & get back home to Malaga however I bought the ticket via Iberia ( who asked me to call Ba ) and spoke to the gold line ( who refered me back to Iberia )..
Was a zoo with people running through the terminal, queues that looked hours long and many stern faced passengers. I just sat down, booked a hotel and went to the bar.
Hopefully sense will prevail and we can get a refund & get back home to Malaga however I bought the ticket via Iberia ( who asked me to call Ba ) and spoke to the gold line ( who refered me back to Iberia )..
Was a zoo with people running through the terminal, queues that looked hours long and many stern faced passengers. I just sat down, booked a hotel and went to the bar.
Jul 26, 2019, 12:27 am
#72
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,367
My LHR-OSL (BA 762) is showing as 3+ hours delayed tomorrow -- hoping it operates as there seems to be no other way to get to OSL and I'm on a QR flight from OSL at 16:10!
On the assumption that this is a crew-related delay (EF has no info), can I claim EU261 (assuming 3+ hour late arrival) even though any hypothetical crew delay would be a result of tonight's weather?
On the assumption that this is a crew-related delay (EF has no info), can I claim EU261 (assuming 3+ hour late arrival) even though any hypothetical crew delay would be a result of tonight's weather?
Jul 26, 2019, 12:28 am
#73
Join Date: Oct 2004
Location: Lausanne Switzerland
Programs: BA Gold; Swiss Blue
Posts: 1,244
So , our flight was cancelled ( lhr to oslo ) and overnighted at the hilton T4. No texts or emails and no seats available until after our return on Monday.
Hopefully sense will prevail and we can get a refund & get back home to Malaga however I bought the ticket via Iberia ( who asked me to call Ba ) and spoke to the gold line ( who refered me back to Iberia )..
Was a zoo with people running through the terminal, queues that looked hours long and many stern faced passengers. I just sat down, booked a hotel and went to the bar.
Hopefully sense will prevail and we can get a refund & get back home to Malaga however I bought the ticket via Iberia ( who asked me to call Ba ) and spoke to the gold line ( who refered me back to Iberia )..
Was a zoo with people running through the terminal, queues that looked hours long and many stern faced passengers. I just sat down, booked a hotel and went to the bar.
Either they get you to OSL on another carrier... alternative routing, or they return you the Malaga free of charge and refund all your travel and travel no longer serves purpose.
Remind them they are also responsible for all your duty of care while you wait... Breakfast Lunch and Dinner, and hotel....
SB
Jul 26, 2019, 12:45 am
#74
Join Date: Feb 2009
Location: Chelsea
Programs: BA Gold
Posts: 1,226
What’s called for in these circumstances is forbearance and a little understanding. I’m sure we can sympathise with the frustrations of people who just want to get home.
