Unable to open suitcase after BA flight
Jul 31, 2019, 2:29 pm
#61
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Original Poster
Join Date: Dec 2002
Location: London (LCY)
Programs: BA bronze, Hilton gold, Marriott gold, IHG plat, Meliá gold, Radisson gold, Hyatt disc, AmexPlat
Posts: 977
No, insurance is for where the errant party cannot be traced or cannot be made to pay. If everyone claims on insurance rather than the errant party funding the cost, then it increases premiums for everyone. In any case, my Amex Platinum insurance has a £50 excess and excludes "Damage to personal belongings whilst in the care of a transport provider which has not been reported within 48 hours and a report obtained".
Aug 1, 2019, 4:46 am
#62
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
No, insurance is for where the errant party cannot be traced or cannot be made to pay. If everyone claims on insurance rather than the errant party funding the cost, then it increases premiums for everyone. In any case, my Amex Platinum insurance has a £50 excess and excludes "Damage to personal belongings whilst in the care of a transport provider which has not been reported within 48 hours and a report obtained".
Aug 8, 2019, 11:18 am
#63
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Original Poster
Join Date: Dec 2002
Location: London (LCY)
Programs: BA bronze, Hilton gold, Marriott gold, IHG plat, Meliá gold, Radisson gold, Hyatt disc, AmexPlat
Posts: 977
I got legal advice from my usual consumer solicitors. They advised that BA had a potential defence under Article 18(2)(d) of the Montreal Convention, which states "However, the carrier is not liable if and to the extent it proves that the destruction, or loss of, or damage to, the cargo resulted from one or more of the following: ... an act of public authority carried out in connection with the entry, exit or transit of the cargo". Although I could claim against LGW, it would be more difficult than claiming against an airline under the Montreal Convention.
I then realised that the suitcase was still under warranty with Samsonite. I e-mailed them and they sent me a new lock, which arrived today. I already have the required Torx T20 screwdriver for Samsonite products, so I fitted the new lock in around 5 minutes.
I then realised that the suitcase was still under warranty with Samsonite. I e-mailed them and they sent me a new lock, which arrived today. I already have the required Torx T20 screwdriver for Samsonite products, so I fitted the new lock in around 5 minutes.
