Why is BA GVA check-in trying to stress me out?
Jul 7, 2019, 1:54 pm
#31
Join Date: Jun 2009
Location: UK
Programs: Lemonia. Best Greek ever.
Posts: 2,271
Some staff, some times, do not give the sort of service that one should expect.
Nice staff, doing their best, do improve a journey.
Looks like the check in person was not trying to delight you.
I know that happens. I'm sure a bit of a rant helps. I do not understand why you are being questioned. Life is too short.
Nice staff, doing their best, do improve a journey.
Looks like the check in person was not trying to delight you.
I know that happens. I'm sure a bit of a rant helps. I do not understand why you are being questioned. Life is too short.
Jul 7, 2019, 2:00 pm
#32
Join Date: Aug 2012
Location: Provincie Antwerpen, Vlaanderen, België
Programs: MUCCI Gold
Posts: 2,512
It's best not to expect any sort of "service" these days. Looks like the OP did the right thing in ensuring sufficient information was available to make his own decisions, rather than relying on anybody else.
Jul 7, 2019, 2:11 pm
#33
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399
Oh dear ..... bit of a depressing thought ! 
Do you mean specifically in the case of airlines - or life in general ... ?
OTOH I can see your point ..... but OTOH I make use of a fair number of shops, restaurants, and hotels where I can (invariably) be sure of good service standards.
Do you mean specifically in the case of airlines - or life in general ... ?
OTOH I can see your point ..... but OTOH I make use of a fair number of shops, restaurants, and hotels where I can (invariably) be sure of good service standards.
Jul 7, 2019, 2:31 pm
#34
Join Date: Aug 2012
Location: Provincie Antwerpen, Vlaanderen, België
Programs: MUCCI Gold
Posts: 2,512
Oh dear ..... bit of a depressing thought !
Do you mean specifically in the case of airlines - or life in general ... ?
OTOH I can see your point ..... but OTOH I make use of a fair number of shops, restaurants, and hotels where I can (invariably) be sure of good service standards.
I tend to be cynical. It serves me well.
Jul 7, 2019, 2:32 pm
#35
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
Sometimes trying to be helpful can backfire. Maybe the security and passport control queue was huge just earlier.
I had a situation at OSL where the exit passport control queue was ridiculously long for both EU and non-EU and not moving. However, apparently it was empty just 30 minutes before, and 10 minutes after I was stuck in the queue for 55 minutes, it was completely empty again. Anyone who didn't see the queues probably thought "what the...?" if anyone mentioned the queue.
Maybe there is as innocent an explanation as that.
It would be a sad day when we all start putting negative interpretation to people's motivations. In most cases, I do not believe people are motivated to inconvenience you, however native that may seem to some.
I had a situation at OSL where the exit passport control queue was ridiculously long for both EU and non-EU and not moving. However, apparently it was empty just 30 minutes before, and 10 minutes after I was stuck in the queue for 55 minutes, it was completely empty again. Anyone who didn't see the queues probably thought "what the...?" if anyone mentioned the queue.
Maybe there is as innocent an explanation as that.
It would be a sad day when we all start putting negative interpretation to people's motivations. In most cases, I do not believe people are motivated to inconvenience you, however native that may seem to some.
Jul 7, 2019, 2:47 pm
#36
Original Poster
Join Date: Mar 2004
Location: London, UK
Posts: 5,105
She may not have intended to stress me of course, but advising a passenger (unreasonably) to allow 1h 45m to go the gate is foreseeable likely to cause stress for a less experienced traveller.
Jul 7, 2019, 2:51 pm
#37
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
Why would going to the gate early stress someone out? Surely getting to the gate late would cause that problem? Glad you arrived only 7 minutes late.
Jul 7, 2019, 2:53 pm
#38
Original Poster
Join Date: Mar 2004
Location: London, UK
Posts: 5,105
Sometimes trying to be helpful can backfire. Maybe the security and passport control queue was huge just earlier.
I had a situation at OSL where the exit passport control queue was ridiculously long for both EU and non-EU and not moving. However, apparently it was empty just 30 minutes before, and 10 minutes after I was stuck in the queue for 55 minutes, it was completely empty again. Anyone who didn't see the queues probably thought "what the...?" if anyone mentioned the queue.
Maybe there is as innocent an explanation as that.
It would be a sad day when we all start putting negative interpretation to people's motivations. In most cases, I do not believe people are motivated to inconvenience you, however native that may seem to some.
I had a situation at OSL where the exit passport control queue was ridiculously long for both EU and non-EU and not moving. However, apparently it was empty just 30 minutes before, and 10 minutes after I was stuck in the queue for 55 minutes, it was completely empty again. Anyone who didn't see the queues probably thought "what the...?" if anyone mentioned the queue.
Maybe there is as innocent an explanation as that.
It would be a sad day when we all start putting negative interpretation to people's motivations. In most cases, I do not believe people are motivated to inconvenience you, however native that may seem to some.
Jul 7, 2019, 2:54 pm
#39
Join Date: Mar 2011
Programs: BA exec, HHonors Diamond
Posts: 556
Landed 21:36
Being used to the last LHR-Man (1404) this is, to honest nothing. At least the GF are on the ball with info when requested.
Have a safe trip home.
Last edited by Telecasterman; Jul 7, 2019 at 3:04 pm
Jul 7, 2019, 2:57 pm
#40
Original Poster
Join Date: Mar 2004
Location: London, UK
Posts: 5,105
Yup, we landed 15 mins late (don’t trust your sources completely) and we enjoyed 55 minutes in the dnata lounge, time for TWO G&T s :-)
Jul 7, 2019, 2:58 pm
#41
Join Date: Sep 2008
Posts: 7,875
What information do you think she had? Do you think she knew the airport was empty or is it possible that it was busy a short while ago and that she was trying to look out for you? Do you think she knew the inbound was running a few minutes late? I doubt it. Yes, I grant you, she should have known about the lounge closure. I think you're overthinking your encounter with the agent.
There are rare instances when the check-in agent is looking out for you. In my experience, those are usually the ones who say "oh, your flight is delayed. Let me make sure your connection is still ok." Not the ones who make no comment about your flight being on-time or not.
Last edited by NWIFlyer; Jul 9, 2019 at 9:18 am Reason: Thread tidy up
Jul 7, 2019, 2:58 pm
#42
Original Poster
Join Date: Mar 2004
Location: London, UK
Posts: 5,105
Jul 7, 2019, 3:01 pm
#44
Join Date: Jul 2014
Location: UK - Hampshire & London
Programs: Mucci de Guardian des Celliers des Grands Crus 1e Classé, plus BAEC.
Posts: 2,734
Jul 7, 2019, 3:02 pm
#45
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
No, apart from living here and traveling by air on a regular basis you're right. Oh, there's that sarcasm again.
Seriously though, if I end up at a gate really early and there's no lounge to use I'd normally nip across to another gate nearby which is not being used, plug in my laptop and get some work done. I don't find it remotely stressful. I find being late for things a bit stressful not the reverse.
Seriously though, if I end up at a gate really early and there's no lounge to use I'd normally nip across to another gate nearby which is not being used, plug in my laptop and get some work done. I don't find it remotely stressful. I find being late for things a bit stressful not the reverse.
Last edited by NWIFlyer; Jul 9, 2019 at 9:18 am Reason: Thread tidy up