Why is BA GVA check-in trying to stress me out?
Jul 7, 2019, 1:16 pm
#17
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I do agree with you that the agent should have informed you about the lounge but I don't think your other points pass the 'reasoanable' test.
Jul 7, 2019, 1:16 pm
#18
Join Date: Jul 2014
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We all know it’s Monday tomorrow ......
I think you are overthinking this. She could have given better information (certainly about the lounge) but I’m sure she wasn’t deliberately messing you around. I am occasionally quick to judge and make assumptions, but when I think in the cold light of day, crossed-wires and misplaced good-intentions are far more likely than anything malign.
Don’t agree she would know the inbound a/c timings btw.
I think you are overthinking this. She could have given better information (certainly about the lounge) but I’m sure she wasn’t deliberately messing you around. I am occasionally quick to judge and make assumptions, but when I think in the cold light of day, crossed-wires and misplaced good-intentions are far more likely than anything malign.
Don’t agree she would know the inbound a/c timings btw.
Jul 7, 2019, 1:17 pm
#19
Join Date: Oct 2006
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Well I’m not sure what was going on in the multiple previous times when a BA check in agent has said to me “Your flight is running 20 minutes late at the moment, but please keep an eye on the departures screen”. Plus it was even posted as a late departure on the airport screens so not much to figure out here.
I’m truly fascinated by some of the replies on here. I was in no way inconvenienced or stressed but genuinely think the agent did not offer good service in the scenario. YMMV.
I think you got a bad agent / someone having a bad day.
Some people take that outlook!
Jul 7, 2019, 1:19 pm
#20
Join Date: Sep 2013
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But then in truth, it’s far from unusual. One sees countless posts on FT - both on the BAEC or other sub-forums - where people will seek to defend airlines and their staff at almost any cost, regardless of how substandard the customer service provided might be.
Jul 7, 2019, 1:20 pm
#21
Original Poster
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I do think she was trying to stress me (but failing); if it were a more irregular (average) flyer I would have headed straight to the gate and spent 1h15m there wondering why I had bothered! And I don’t think it’s unreasonable to expect her to try to advise me how to maximise my experience as a premium customer.
Jul 7, 2019, 1:22 pm
#22
Join Date: Jul 2014
Location: UK - Hampshire & London
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Me too !
But then in truth, it’s far from unusual. One sees countless posts on FT - both on the BAEC or other sub-forums - where people will seek to defend airlines and their staff at almost any cost, regardless of how substandard the customer service provided might be.
Jul 7, 2019, 1:22 pm
#23
Original Poster
Join Date: Mar 2004
Location: London, UK
Posts: 5,103
We all know it’s Monday tomorrow ......
I think you are overthinking this. She could have given better information (certainly about the lounge) but I’m sure she wasn’t deliberately messing you around. I am occasionally quick to judge and make assumptions, but when I think in the cold light of day, crossed-wires and misplaced good-intentions are far more likely than anything malign.
Don’t agree she would know the inbound a/c timings btw.
I think you are overthinking this. She could have given better information (certainly about the lounge) but I’m sure she wasn’t deliberately messing you around. I am occasionally quick to judge and make assumptions, but when I think in the cold light of day, crossed-wires and misplaced good-intentions are far more likely than anything malign.
Don’t agree she would know the inbound a/c timings btw.
Jul 7, 2019, 1:28 pm
#24
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Jul 7, 2019, 1:28 pm
#25
Join Date: Jul 2014
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The best agents should and would, I agree. Unfortunately most agents, for most airlines, aren’t the best. I don’t routinely calibrate my expectations at the top end, particularly at an outstation with contract staff.
Jul 7, 2019, 1:33 pm
#26
Join Date: Jul 2014
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I read the thread title and first post to mean that the OP thought the checkin agent was deliberately trying to stress him out. I don’t think most reasonable FTers would think that was the most likely explanation.
Jul 7, 2019, 1:40 pm
#27
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I do think she was trying to stress me (but failing); if it were a more irregular (average) flyer I would have headed straight to the gate and spent 1h15m there wondering why I had bothered! And I don’t think it’s unreasonable to expect her to try to advise me how to maximise my experience as a premium customer.
My guess is that she gave you the best information she had, which turned out to be not completely accurate.
Jul 7, 2019, 1:44 pm
#28
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Jul 7, 2019, 1:46 pm
#29
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Fair enough.
Would agree that the agent most likely had no conscious intention to ‘stress’ the OP and perhaps a more appropriate choice of words would be “encourage me to ....” (or something similar)
Nonetheless I find it very hard to dispute this succinct summary by the OP of the episode as a whole :
“And I don’t think it’s unreasonable to expect her to try to advise me how to maximise my experience as a premium customer”.
Jul 7, 2019, 1:53 pm
#30
Moderator: British Airways Executive Club
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