BA’s IT currently down
Jul 7, 2019, 4:56 am
#93
Moderator, Emirates
Join Date: Oct 2012
Location: Where My Heart Is
Programs: BAEC Silver, FB Platinum, KQ Asante Gold, Shebamiles Blue, Emirates Blue
Posts: 3,385
I’m not convinced it’s going to go smoothly. I had a strange one at fast track. The lights didn’t go green when taking my picture. The last time that sort of thing happened, the system didn’t capture my biometrics and I got offloaded. Thankfully the gate agent has just checked and all is okay but I have a feeling 
S
S
Jul 7, 2019, 5:01 am
#94
Join Date: Feb 2017
Programs: BA Gold, IHG Platinum
Posts: 57
The wait times for the call centres are still really high. I was calling this morning to UuA my inbound flight that we are due to take on Thursday.
I was on hold for 15 mins to the Gold Line then transferred to BA Holidays. There was a message highlighting call wait times were plus 15 mins.
I got cut off and had to call back to BA holidays. First two attempts ended with a message saying they were not taking calls due to high volumes.
Got through on the third attempt and was on hold for 45 mins. Once through and was transferred straight through to the Duty Team. They needed to calculate the Avios etc and offered to phone me back.
30 mins later they phoned back and made the change.
All updated on MMB and I now have 1D and 1F. Which is great as we had lost our exit row seats, when the CE cabin had been extended to row 12.
As much as the hold times were a pain, I am happy with the result.
I was on hold for 15 mins to the Gold Line then transferred to BA Holidays. There was a message highlighting call wait times were plus 15 mins.
I got cut off and had to call back to BA holidays. First two attempts ended with a message saying they were not taking calls due to high volumes.
Got through on the third attempt and was on hold for 45 mins. Once through and was transferred straight through to the Duty Team. They needed to calculate the Avios etc and offered to phone me back.
30 mins later they phoned back and made the change.
All updated on MMB and I now have 1D and 1F. Which is great as we had lost our exit row seats, when the CE cabin had been extended to row 12.
As much as the hold times were a pain, I am happy with the result.
Jul 7, 2019, 7:35 am
#95
Join Date: Aug 2001
Location: London. Edinburgh, Cornwall
Programs: BA GGL, British Midland Lifetime* Loser
Posts: 7,945
Can’t seem to get through at all on the phone. GGL line plays a message saying they’re too busy and the call is cut off.
Fresh problems, or just overspill from yesterday?
Fresh problems, or just overspill from yesterday?
Jul 7, 2019, 7:46 am
#96
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,922
Jul 7, 2019, 8:13 am
#98
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,922
Jul 7, 2019, 8:15 am
#100
Join Date: Jul 2011
Programs: AA Plat, UA 1K>Plat>moving to Silver
Posts: 2,089
Trying to fix my phantom booking, which still appears on the app, but 45 minute wait before I had to hang up. On the positive side, there is still no charge on any of my CCs, so feeling optimistic it will get fixed without too much fuss. Incidentally, I have figured out that it is not the same booking as the fare quote I had emailed, but one I asked for a fare quote one with the phone center two days ago, but expressly did not book (and did not give any CC details on, so that probably explains that). So not sure if that was agent error or system error.
Jul 7, 2019, 8:18 am
#101
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,922
Try the 0161 number then, I used the 0800 GGL number and through first time. Just redialled again and got the "Welcome to the BA GGL priority assistance line ... " message (and then I hung up once I heard the 'ring' tone post message). Do you at least get that message or are you straight to the 'too busy' message?
Jul 7, 2019, 8:21 am
#102
Join Date: Jan 2008
Location: Europe
Programs: Hilton Honors, Marriott Bonvoy, Accor, Hyatt, (Former IHG Ambassador)
Posts: 1,388
I was able to book an award booking today, and was even able to check-in online and pick a seat...but never got a confirmation email of my flight, nor my boarding pass by email either. Luckily I was able to download boarding pass by pdf.
Strange that you can book a flight and check-in and pick a seat, but not get any emails.
Strange that you can book a flight and check-in and pick a seat, but not get any emails.
Jul 7, 2019, 2:35 pm
#104
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
Booking confirmation email took c. 12 hours to arrive today.
Jul 7, 2019, 2:45 pm
#105
Join Date: Dec 2001
Location: UK
Programs: BA Gold, AA 1MM lifetime gold, Starwood gold, Marriott Gold Elite
Posts: 719
I was able to book an award booking today, and was even able to check-in online and pick a seat...but never got a confirmation email of my flight, nor my boarding pass by email either. Luckily I was able to download boarding pass by pdf.
Strange that you can book a flight and check-in and pick a seat, but not get any emails.
Strange that you can book a flight and check-in and pick a seat, but not get any emails.