How are people policing every passenger on their flight anyway? “She’s not from Club Europe and he’s definitely in 27F!” I might be in CE but go back to see a friend in Y before coming back to the front of the aircraft via the toilet and that curtain that was probably last washed in 2010.

You’re probably right it wasn’t the captain. Maybe the most senior cabin crew. We had a lot of announcements on yesterday’s flight and both had similar voices/accents.

As a CSM I enforce and encourage my onboard team to ensure that customers should use the lavatories in their cabin class. On wide bodied aircraft I would rarely deviate from this position including asking WTP to use WT facilities. On shorthaul I apply common sense and my discretion. CE lavatories restricted to CE use in most circumstances for example when I’m in the aisle serving my customers or if the lavatory in CE is being used by CE customers. If however there are trollies in the aisle in ET, it is impossible for the ET crew to let customers move aft without stopping the service and with often very limited time on some flights, I have to take this into consideration when allowing the odd customer to use the CE lavatories, as long as it’s free and there is absolutely no queuing in the CE aisle, but I make that decision at the time. When it does happen from time to time, it’s not about the Cabin Crew being lazy, but we do have bigger fish to fry on many shorthaul services or we may have made an exception based on the circumstances at the time. When someone has to go, they have to go!

This is great to hear. Thank you for sharing and it’s legendary crew, like yourself, that keep many people, such as myself, flying with you and BA. Let’s hope this continues as a culture within the BA community.