Avios flight time moved - options
Jun 30, 2019, 6:54 am
#17
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
Join Date: Jan 2003
Location: London, UK
Posts: 22,210
The following Customer Guidelines are worth noting, option 7 in particular which covers change of gateway
Routing
Reroute to an alternative gateway within 300 miles radius of the original point of origin or destination
Period
Within 3 days before or up to 14 days after the original departure date (ticket validity may be extended)
Allowance
Rebook into the same class as original or if not available the lowest class available in the same cabin
Important information
Includes any connecting services that are BA or Joint Business 'Back and Beyonds' if included on the same ticket
Check class mapping if re-booking onto an alternative JB carrier
IB flights - Only use U, P, G or X class if booked originally in these classes
Must advise customer that travel to/from original points are at their expense, including consequential costs, e.g. car hire, hotel, etc.
Add remark into the booking stating that customer has been advised of the above
Involuntary reissue is made with no re-pricing to the ticket
If customer insists that the new journey is requoted and this results in a higher fare, including taxes, fees and charges, the customer will need to pay any additional amount.
Includes BA Franchisee/subsidiary services
https://www.britishairways.com/en-gb...|||||L2|||||||
Reroute to an alternative gateway within 300 miles radius of the original point of origin or destination
Period
Within 3 days before or up to 14 days after the original departure date (ticket validity may be extended)
Allowance
Rebook into the same class as original or if not available the lowest class available in the same cabin
Important information
Includes any connecting services that are BA or Joint Business 'Back and Beyonds' if included on the same ticket
Check class mapping if re-booking onto an alternative JB carrier
IB flights - Only use U, P, G or X class if booked originally in these classes
Must advise customer that travel to/from original points are at their expense, including consequential costs, e.g. car hire, hotel, etc.
Add remark into the booking stating that customer has been advised of the above
Involuntary reissue is made with no re-pricing to the ticket
If customer insists that the new journey is requoted and this results in a higher fare, including taxes, fees and charges, the customer will need to pay any additional amount.
Includes BA Franchisee/subsidiary services
Jun 30, 2019, 6:57 am
#18
Original Member
Join Date: May 1998
Location: Northern England
Posts: 1,531
As it appears that the OP lives in the North West so may want to go back there !
OP look at the times of other flights from LGW or LCY and see if they work for you then phone up again and ask to be moved to one of those and again ask about ending your trip and making yiur own way back to MAN.
this is a change that BA have forced on you so they should be amenable to it. Perhaps the agent misunderstood and thought you were asking for a change and hadn’t realised your flight to MAN had been changed hence them wanting to impose the change fee,
and chaps petty spats don’t help the OP. Yes they could ask for a refund but that’s no use if alternative routes are now more expensive.
OP look at the times of other flights from LGW or LCY and see if they work for you then phone up again and ask to be moved to one of those and again ask about ending your trip and making yiur own way back to MAN.
this is a change that BA have forced on you so they should be amenable to it. Perhaps the agent misunderstood and thought you were asking for a change and hadn’t realised your flight to MAN had been changed hence them wanting to impose the change fee,
and chaps petty spats don’t help the OP. Yes they could ask for a refund but that’s no use if alternative routes are now more expensive.
Jun 30, 2019, 7:18 am
#20
Join Date: Sep 2017
Location: Central Scotland, UK
Programs: BAEC Gold
Posts: 286
I think what the OP wants is practical help, not glib statements of rights under EC261 and an argument over finer points.
While there is clearly a right to cancel, this may not be the best option for the OP and it's worth exploring other avenues, which would might include:
- Long haul route changes. I think YYC is Calgary and so a one-flight-a-day option so moving the time of long haul may not be possible and there may not be another airport within the 300 mile radius for rerouting. Unless anyone has better ideas, I don't see this helping.
- Changing routing for connections The OP could explore moving the domestic connections to a different airport with more convenient flight times - Leeds, Newcastle, Edinburgh or Glasgow could all be options depending on where the OP actually lives. BA should also permit changes to the outbound flight in this situation, so avoiding a car being stranded at MAN for example. There doesn't necessarily have to be Avios availability on new flights to be able to rebook the connections.
- Cancelling connection (or connections) - should be possible free of charge and any taxes and charges for the domestic leg should be refunded. NB it's unlikely BA would pay for alternative transport but worth asking.
- Changing day of flight. Again, the OP could maybe look at flying home a day or two earlier or later if that facilitated a more reasonable connection at LHR. Again you wouldn't necessarily need Avios availability to do this. [EDIT - it should be possible to move the outbound as well in the circumstances.]
I'd advise the OP to work out what works for him/her and call BA back with a solution, bearing in mind the guidelines posted by Prospero. If "computer says no", give it a few days and call back, the back office can take a while to catch up on what's allowed re cancelations. I'm sure you'll get something sensible sorted.
While there is clearly a right to cancel, this may not be the best option for the OP and it's worth exploring other avenues, which would might include:
- Long haul route changes. I think YYC is Calgary and so a one-flight-a-day option so moving the time of long haul may not be possible and there may not be another airport within the 300 mile radius for rerouting. Unless anyone has better ideas, I don't see this helping.
- Changing routing for connections The OP could explore moving the domestic connections to a different airport with more convenient flight times - Leeds, Newcastle, Edinburgh or Glasgow could all be options depending on where the OP actually lives. BA should also permit changes to the outbound flight in this situation, so avoiding a car being stranded at MAN for example. There doesn't necessarily have to be Avios availability on new flights to be able to rebook the connections.
- Cancelling connection (or connections) - should be possible free of charge and any taxes and charges for the domestic leg should be refunded. NB it's unlikely BA would pay for alternative transport but worth asking.
- Changing day of flight. Again, the OP could maybe look at flying home a day or two earlier or later if that facilitated a more reasonable connection at LHR. Again you wouldn't necessarily need Avios availability to do this. [EDIT - it should be possible to move the outbound as well in the circumstances.]
I'd advise the OP to work out what works for him/her and call BA back with a solution, bearing in mind the guidelines posted by Prospero. If "computer says no", give it a few days and call back, the back office can take a while to catch up on what's allowed re cancelations. I'm sure you'll get something sensible sorted.
Jun 30, 2019, 7:40 am
#21
Original Poster
Join Date: Aug 2007
Location: Cheshire / Wherever they send me
Programs: BA Blue, Marriott Plat Life, UA Silver (thx Marriott), IHG Gold, Accor Plat, Hilton Diamond
Posts: 943
Thank you all for the answers and apologies for not giving you all the information. Flight from Calgary is 4th October, landing into LHR on the 5th at 2pm ish, which is about the same time as a flight to MAN leaves. They cancelled the 5.30pm LHR-MAN on the 5th October I was booked on and emailed to say that we've been moved to the 9pm flight. There are no other LHR-MAN flights before then.
I'm happy to get off at LHR and get the train home to the North West (in true FT style, I can get them for free). I'm not even bothered about getting a refund (I've lost track whether I've paid extra avios for the domestic flight), but I'd rather not fork out 70 quid because BA have decided to reduce the number of flights on a Saturday.
I'll try ringing back later.
T
I'm happy to get off at LHR and get the train home to the North West (in true FT style, I can get them for free). I'm not even bothered about getting a refund (I've lost track whether I've paid extra avios for the domestic flight), but I'd rather not fork out 70 quid because BA have decided to reduce the number of flights on a Saturday.
I'll try ringing back later.
T
Jun 30, 2019, 8:13 am
#22
Join Date: May 2007
Programs: BA Blue, EI Silver, Honours Gold, Marriott Gold
Posts: 1,207
I'm happy to get off at LHR and get the train home to the North West (in true FT style, I can get them for free). I'm not even bothered about getting a refund (I've lost track whether I've paid extra avios for the domestic flight), but I'd rather not fork out 70 quid because BA have decided to reduce the number of flights on a Saturday.
I'll try ringing back later.
T
I'll try ringing back later.
T
Jun 30, 2019, 8:15 am
#23
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,167
Jun 30, 2019, 9:41 am
#24
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
I'm happy to get off at LHR and get the train home to the North West (in true FT style, I can get them for free). I'm not even bothered about getting a refund (I've lost track whether I've paid extra avios for the domestic flight), but I'd rather not fork out 70 quid because BA have decided to reduce the number of flights on a Saturday.
You should be able to do this successfully.
DO NOT accept the rebooking on 9pm before you call, because it may be taken as your having accepted the change, and then you subsequently changed your mind.
Jun 30, 2019, 9:52 am
#25
Join Date: Jun 2003
Programs: BA, IHG, 5C
Posts: 4,413
Gaming the guidelines, you might be able to:
i) Push the LHR-MAN leg back to a future date when you can use it as part of a later trip, or forget about it if that trip doesn’t happen. That may cost you APD.
ii) Change your final leg to LGW-EDI at 1710 or 2125, just so you get you luggage back at LHR, then no show at LGW. BA will normally let you change your end point within 200 miles (or it could be 300).
i) Push the LHR-MAN leg back to a future date when you can use it as part of a later trip, or forget about it if that trip doesn’t happen. That may cost you APD.
ii) Change your final leg to LGW-EDI at 1710 or 2125, just so you get you luggage back at LHR, then no show at LGW. BA will normally let you change your end point within 200 miles (or it could be 300).
Jun 30, 2019, 10:44 am
#26
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,368
Depends what class you are in and your view on changing but Calgary to Dallas to Heathrow will connect to earlier flights or you can fly Calgary Dallas Philadelphia Manchester.
Maybe do nothing at this stage as weekend engineering works for October is not yet planned and you don’t want to cancel to find there’s no or a convoluted train journey.
Maybe do nothing at this stage as weekend engineering works for October is not yet planned and you don’t want to cancel to find there’s no or a convoluted train journey.
Jun 30, 2019, 10:46 am
#27
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,368
Jun 30, 2019, 10:58 am
#28
Original Poster
Join Date: Aug 2007
Location: Cheshire / Wherever they send me
Programs: BA Blue, Marriott Plat Life, UA Silver (thx Marriott), IHG Gold, Accor Plat, Hilton Diamond
Posts: 943
Depends what class you are in and your view on changing but Calgary to Dallas to Heathrow will connect to earlier flights or you can fly Calgary Dallas Philadelphia Manchester.
Maybe do nothing at this stage as weekend engineering works for October is not yet planned and you don’t want to cancel to find there’s no or a convoluted train journey.
Maybe do nothing at this stage as weekend engineering works for October is not yet planned and you don’t want to cancel to find there’s no or a convoluted train journey.
T
Jun 30, 2019, 11:08 am
#29
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,167
oh come off it. I did offer the OP lots of advice so why pick on a small thing which people all over this (and other) board suggest posters do i.e. check other routes. until you check you don't know.
Jun 30, 2019, 11:33 am
#30
Original Member
Join Date: May 1998
Location: Northern England
Posts: 1,531
when subject to a cancellation and with EC261, your avios booking using a 241 should make no difference. Should being the key word, you might need to push for a supervisor if computer says no.
