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Improvements to Gold Upgrade Voucher bookings

Improvements to Gold Upgrade Voucher bookings

Old Jan 16, 20, 8:37 pm
  #136  
 
Join Date: Feb 2018
Programs: BAEC Gold, Hilton Diamond, Bonvoy Silver
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I had some questions about how this would work based on various comments upthread and in the main Gold Upgrade Voucher thread, so I thought Iíd pass along my own experience.

I made a ďpackage holidayĒ booking through BA Holidays. The booking included a codeshare flight operated by AA. I think the BA Holidays phone line was closed when I made the booking, so I made the booking on line and then called after the fact to apply the voucher. The agent was able to apply it with no problem.

The agent noted that they couldnít upgrade the AA-operated flight, but the presence of the code share flight didnít pose a barrier to upgrading the BA-operated flights.

Between the time I booked and when I called, the A class fare bucket went to 0 on one of the flights, so they werenít able to upgrade that flight. But, I knew that was a possibility when I booked and I wouldnít have chosen different flights anyway, so Iím satisfied with the outcome. But, in the future, if I really want the upgrade to work and I am flexible on flights, I will probably call and make the booking through the phone to apply the voucher at the time of booking. But, as I said, Iím happy with the result in this case. And, Iíve setup an ExpertFlyer alert to let me know in the unlikely event the A class bucket reappears later.

So, in short:
  • As others have noted, BA Holidays is certainly able to process these.
  • The presence of a code share flight (sold as BA XXXX, operated by another airline) didnít pose a problem to using the certificate on the BA Holidays booking.

All told, Iím happy with the outcome. Well done to BA for making the upgrade vouchers easier to use.

Last edited by Infinite Possibilities; Jan 16, 20 at 10:54 pm
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Old Jan 17, 20, 3:11 am
  #137  
 
Join Date: Jan 2005
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Thanks

We are in the process of updating the wiki as there have been a few changes to the GUF as well as things we have learnt from posted experience. We thought it would be a quick process but there is a lot to do!
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Old Jan 17, 20, 3:27 am
  #138  
 
Join Date: Mar 2015
Location: London / Brighton
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What am I doing wrong?

I've a couple of GUFs to use, want to use them on a new cash booking to upgrade from WTP to CW. My understanding from the top of the thread is that as long as there is availability in "I" I should be able to do this direct with BA.

Attempting to redeem on BA shows zero availability, despite ExpertFlyer showing 9 available seats at the I fare for both flights that day (LON-LAS 10 Oct for reference).

Am I missing something?
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Old Jan 17, 20, 4:48 am
  #139  
 
Join Date: Jan 2012
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Originally Posted by Lucanesque View Post
Attempting to redeem on BA shows zero availability, despite ExpertFlyer showing 9 available seats at the I fare for both flights that day (LON-LAS 10 Oct for reference).

Am I missing something?
Whatís your point of sale (POS) on the Expertflyer query? You should do a POS search based on the same country where your account is registered.
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Old Jan 17, 20, 4:50 am
  #140  
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Are you calling or trying to do it online? The former is probably more reliable.
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Old Jan 17, 20, 5:23 am
  #141  
 
Join Date: Mar 2015
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Originally Posted by TheRealBabushka View Post
Whatís your point of sale (POS) on the Expertflyer query? You should do a POS search based on the same country where your account is registered.
UK POS, same as my account (good point tho, something I'll make sure I bear in mind for future searches)

Originally Posted by KARFA View Post
Are you calling or trying to do it online? The former is probably more reliable.
Trying to do it online (thought it would be a quick and easy redemption), I'll give them a call instead ^
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Old Feb 1, 20, 11:35 pm
  #142  
 
Join Date: Jan 2015
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Originally Posted by Lucanesque View Post
I've a couple of GUFs to use, want to use them on a new cash booking to upgrade from WTP to CW. My understanding from the top of the thread is that as long as there is availability in "I" I should be able to do this direct with BA.

Attempting to redeem on BA shows zero availability, despite ExpertFlyer showing 9 available seats at the I fare for both flights that day (LON-LAS 10 Oct for reference).

Am I missing something?
Same problem

On Matrix IATA, sales city Singapore, restrict to BA I fare, out 8 Nov to SYD from SIN and reverse 16 Nov, availability BA15 out, availability BA16 back.

Try to book with GUF using cash and voucher - no availability.

There must be something I'm not understanding.
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Old Feb 2, 20, 12:08 am
  #143  
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Originally Posted by Midships View Post
Same problem

On Matrix IATA, sales city Singapore, restrict to BA I fare, out 8 Nov to SYD from SIN and reverse 16 Nov, availability BA15 out, availability BA16 back.

Try to book with GUF using cash and voucher - no availability.

There must be something I'm not understanding.
The book and upgrade online was originally designed to use redemption space with GUFs. I am not sure whether the systems have been upgraded to cope with what you are trying to do.

If there I class availability I would suggest you book the underlying cash fare then call straight away to upgrade. Worse case you can cancel the cash fare within 24 hours.
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Last edited by golfmad; Feb 2, 20 at 12:35 am
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Old Feb 2, 20, 1:05 am
  #144  
 
Join Date: Jan 2011
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Originally Posted by Midships View Post
Same problem

On Matrix IATA, sales city Singapore, restrict to BA I fare, out 8 Nov to SYD from SIN and reverse 16 Nov, availability BA15 out, availability BA16 back.

Try to book with GUF using cash and voucher - no availability.

There must be something I'm not understanding.
Originally Posted by golfmad View Post
The book and upgrade online was originally designed to use redemption space with GUFs. I am not sure whether the systems have been upgraded to cope with what you are trying to do.

If there I class availability I would suggest you book the underlying cash fare then call straight away to upgrade. Worse case you can cancel the cash fare within 24 hours.
Exactly - if you want to use a GUF voucher booking in to revenue class availability (I for Club World) then you will need to call BAEC to get this done (the online system doesn't even work many times with reward availability in terms of giving the correct price for the lower cabin fare due DIF fare structures). Either book the WTP fare now and call to upgrade, or call up to do both (but at the very least price up the underlying WTP fare to make sure you get quoted the correct figure when calling up ..).

In addition the revenue class availability you need will be that based either on POS of the country of your BAEC-registered address, or that of the call centre you contact - I am not certain of exactly how this works (reward availability is at least based on your registered address).
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Old Feb 2, 20, 1:51 am
  #145  
 
Join Date: Jan 2015
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Originally Posted by GinFizz View Post
Exactly - if you want to use a GUF voucher booking in to revenue class availability (I for Club World) then you will need to call BAEC to get this done (the online system doesn't even work many times with reward availability in terms of giving the correct price for the lower cabin fare due DIF fare structures). Either book the WTP fare now and call to upgrade, or call up to do both (but at the very least price up the underlying WTP fare to make sure you get quoted the correct figure when calling up ..).

In addition the revenue class availability you need will be that based either on POS of the country of your BAEC-registered address, or that of the call centre you contact - I am not certain of exactly how this works (reward availability is at least based on your registered address).
All noted and thanks. For the record, POS is S'pore and that is also my registered address.
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Old Feb 2, 20, 1:52 am
  #146  
 
Join Date: Jan 2015
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Originally Posted by golfmad View Post
The book and upgrade online was originally designed to use redemption space with GUFs. I am not sure whether the systems have been upgraded to cope with what you are trying to do.

If there I class availability I would suggest you book the underlying cash fare then call straight away to upgrade. Worse case you can cancel the cash fare within 24 hours.
Many thanks.
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Old Feb 2, 20, 3:35 am
  #147  
 
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Note there will usually be a cash difference to pay when you do upgrade, should just be the YQ line.
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Old Feb 2, 20, 4:01 am
  #148  
 
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Originally Posted by flashware View Post
Note there will usually be a cash difference to pay when you do upgrade, should just be the YQ line.
Yes the additional cash for the upgrade and indeed the cash for a redemption seat does rather blunt the joy of the booking.
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Old Feb 2, 20, 12:06 pm
  #149  
 
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Originally Posted by Midships View Post
Same problem

On Matrix IATA, sales city Singapore, restrict to BA I fare, out 8 Nov to SYD from SIN and reverse 16 Nov, availability BA15 out, availability BA16 back.

Try to book with GUF using cash and voucher - no availability.

There must be something I'm not understanding.
I ended up calling up and they sorted it all in about 5 minutes. Frustrating itís not clear it canít really be done online! Hope you got yours sorted
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Old Feb 2, 20, 12:54 pm
  #150  
 
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The earning is based on the paid class or new upgrade class? Only 4 sectors per PNR is straightly enforced if booked with ba direct?
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