BA658 LHR - Zakynthos, diverted to Zagreb, 26 Jun
Jun 27, 2019, 12:00 pm
#32
Join Date: Jul 2014
Programs: Mucci de l'Arbitrage
Posts: 927
I think you meant not able: There are procedures to be followed after an in-flight death such as disinfection of the aircraft or reloading the AED (though the latter may not be mandatory on BA).
Jun 27, 2019, 3:31 pm
#34
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,369
Whatever the reason, it's absolutely right that the crew didn't continue.
It must be an incredibly stressful and emotional situation for a crew to lose a passenger, particularly those working directly to try and save the man.
I find it incomprehensible that any passengers would expected the crew to drop off the poor man's body and then carry on with the flight. The crew wouldn't be any any mental or physical condition to do so.
It must be an incredibly stressful and emotional situation for a crew to lose a passenger, particularly those working directly to try and save the man.
I find it incomprehensible that any passengers would expected the crew to drop off the poor man's body and then carry on with the flight. The crew wouldn't be any any mental or physical condition to do so.
Jun 28, 2019, 6:27 am
#36
Join Date: Nov 2017
Location: UK
Programs: Mucci Chevalier de Actes Bénéfiques pour les Autres, BAEC Gold.
Posts: 1,478
Claiming compensation in cases like this does, to me, seem somewhat inappropriate.
I recall once travelling on a Virgin East Coast train which hit and unfortunately killed a person on the tracks. Obviously, the train was then delayed – by about 4 hours. I felt very sorry for the train driver and crew who had to deal with the aftermath, also the family of the deceased who no doubt received the dreadful ‘knock on the door’.
I also felt very uncomfortable later when quite unexpectedly, I received an e-mail to say that a ‘Delay Repay’ amount had been paid to the credit card on which I had bought the tickets.
I gave an equivalent amount to a charity as I certainly did not wish to gain financially from someone’s very sad demise.
I recall once travelling on a Virgin East Coast train which hit and unfortunately killed a person on the tracks. Obviously, the train was then delayed – by about 4 hours. I felt very sorry for the train driver and crew who had to deal with the aftermath, also the family of the deceased who no doubt received the dreadful ‘knock on the door’.
I also felt very uncomfortable later when quite unexpectedly, I received an e-mail to say that a ‘Delay Repay’ amount had been paid to the credit card on which I had bought the tickets.
I gave an equivalent amount to a charity as I certainly did not wish to gain financially from someone’s very sad demise.
Jun 28, 2019, 6:35 am
#37
Original Poster
Join Date: Sep 2012
Posts: 2,573
Yes, seems inappropriate. Especially as they were very well looked after with good hotels, vouchers for the orginal wait in the airport and again yesterday whilst waiting and catered the plane with complimentary drinks and snacks for everyone.
Jun 28, 2019, 6:45 am
#38
Join Date: Jul 2016
Location: LHR & JER
Programs: BAEC Gold, Hilton Gold
Posts: 253
Not that I’m defending the asking for compensation. But if the passengers were looked after under duty of care, then what compensation would be due?
Surely this is outside of scope for EU261
Surely this is outside of scope for EU261
Jun 28, 2019, 7:10 am
#39
Join Date: Sep 2002
Location: Cheltenham
Programs: KLM Plat for Life , BA Gold, HH Silver, (Other half Diamond), IHG Gold
Posts: 2,395
I have been called upon 32 times for medical emergencies onboard aircraft for passengers and crew. Doing CPR on a passenger in an economy seat is no easy task and of course traumatic for all concerned . I have only had to ask to divert on three of those occasions , often there is no where one would want to land . A plane is not a great place to practice medicine .
Jun 28, 2019, 7:29 am
#40
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,369
Claiming compensation in cases like this does, to me, seem somewhat inappropriate.
I recall once travelling on a Virgin East Coast train which hit and unfortunately killed a person on the tracks. Obviously, the train was then delayed – by about 4 hours. I felt very sorry for the train driver and crew who had to deal with the aftermath, also the family of the deceased who no doubt received the dreadful ‘knock on the door’.
I also felt very uncomfortable later when quite unexpectedly, I received an e-mail to say that a ‘Delay Repay’ amount had been paid to the credit card on which I had bought the tickets.
I gave an equivalent amount to a charity as I certainly did not wish to gain financially from someone’s very sad demise.
I recall once travelling on a Virgin East Coast train which hit and unfortunately killed a person on the tracks. Obviously, the train was then delayed – by about 4 hours. I felt very sorry for the train driver and crew who had to deal with the aftermath, also the family of the deceased who no doubt received the dreadful ‘knock on the door’.
I also felt very uncomfortable later when quite unexpectedly, I received an e-mail to say that a ‘Delay Repay’ amount had been paid to the credit card on which I had bought the tickets.
I gave an equivalent amount to a charity as I certainly did not wish to gain financially from someone’s very sad demise.
Jun 28, 2019, 7:54 am
#41
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,726
However in this case there was a diversion, over which the airline would have had very little control. So this on one level is extraordinary circumstances and not open to Article 7 compensation. It may be that someone could be successful, for example if there was a quicker way to get to ZTH and BA weren't disposed to help, but that in a sense is self solving: If you were successful in claiming then you would have to be pretty determined and probably had something more significant at stake than sitting on a beach for slightly fewer hours than intended.
Jun 28, 2019, 10:29 am
#42
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,989
Unlike c-w-s, if I am legally entitled to compensation from BA then I will claim it, regardless of circumstances or how well they looked after me. After all, BA fights tooth and nail to avoid paying out even when they are liable, and they wouldn't hesitate to penalise me if I were to miss a flight due to events that were out of my control. They're a faceless corporation and can afford it.
Jun 28, 2019, 10:48 am
#43
Join Date: Aug 2014
Location: London
Programs: BA GGLfL, WoH Lifetime Globalist, HH Diamond, SPG Gold
Posts: 711
Unlike c-w-s, if I am legally entitled to compensation from BA then I will claim it, regardless of circumstances or how well they looked after me. After all, BA fights tooth and nail to avoid paying out even when they are liable, and they wouldn't hesitate to penalise me if I were to miss a flight due to events that were out of my control. They're a faceless corporation and can afford it.
I have only had three compensation claims; two were pro-actively offered while the third received an immediate OK over the phone. In my experience, BA does not ‘fight tooth and nail’.
And I would consider it morally wrong to even think about putting in a claim under such tragic circumstances.
Doc Copper
Jun 28, 2019, 11:49 am
#45
Join Date: Jul 2014
Location: UK - Hampshire & London
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Legitimate conversation should continue, even if one finds it distasteful.