BA658 LHR - Zakynthos, diverted to Zagreb, 26 Jun
Jun 28, 2019, 12:05 pm
#46
Join Date: May 2014
Posts: 7,237
What's wrong with leaving the thread as an obituary and as a dazebao on which to pass on sympathies for the bereaved, the crew and the passengers? Must we really talk about compensation - the pricely sum of 600 euro, no less!!!! - even in this case? EC261 has been debated ad nauseam on this forum; there's a lengthy thread where all sorts of scenarios are played, re-played and re-re-played, from maintenance delays to acts of God to ATC strikes. I genuinely don't see what this thread could bring to the discussion on EC261.
Jun 28, 2019, 12:15 pm
#47
Join Date: Jul 2014
Location: UK - Hampshire & London
Programs: Mucci de Guardian des Celliers des Grands Crus 1e Classé, plus BAEC.
Posts: 2,734
What's wrong with leaving the thread as an obituary and as a dazebao on which to pass on sympathies for the bereaved, the crew and the passengers? Must we really talk about compensation - the pricely sum of 600 euro, no less!!!! - even in this case? EC261 has been debated ad nauseam on this forum; there's a lengthy thread where all sorts of scenarios are played, re-played and re-re-played, from maintenance delays to acts of God to ATC strikes. I genuinely don't see what this thread could bring to the discussion on EC261.
Jul 5, 2019, 7:29 am
#48
Join Date: Jul 2019
Posts: 1
I was onboard this flight with my family (two young children) a wedding. The BA crew really did their best to save the guy who apparently was in his 80s with health issues. It must have been tough for them and one of them did break down and cry to my wife. I did think a trained crew would be able to continue with the flight but thought it was Croatian authorities that would not allow it, or it had to return back with the deceased person.
However during and once off the flight everyone was very stressed and my 9 year old daughter having witnessed CPR was suffering an anxiety attack. We were left without information and we're not given refreshment.
Please do not be so quick to judge passengers who ask for information or "complain" at their treatment without knowing all circumstances. Our hire car company also advised they would have to let our car go and charge us a fee if we could not arrive that day which added to the stress.
On the return flight we were left on tarmac for approx 2 hours on a hot stuffy plane and only given free water after I complained. I even took water on-board as I always do when travelling as a precaution but had run out. This delay was due to a paperwork maintenance issue with the aircraft engineer.
So yes I echo the response above. Global corp will penalise you if you slip up or are late (see my hire car example). So I will be seeking any and all compensation due. But I certainly value and would not fault cabin crew (apart from the delay getting water out on the way back).
However during and once off the flight everyone was very stressed and my 9 year old daughter having witnessed CPR was suffering an anxiety attack. We were left without information and we're not given refreshment.
Please do not be so quick to judge passengers who ask for information or "complain" at their treatment without knowing all circumstances. Our hire car company also advised they would have to let our car go and charge us a fee if we could not arrive that day which added to the stress.
On the return flight we were left on tarmac for approx 2 hours on a hot stuffy plane and only given free water after I complained. I even took water on-board as I always do when travelling as a precaution but had run out. This delay was due to a paperwork maintenance issue with the aircraft engineer.
So yes I echo the response above. Global corp will penalise you if you slip up or are late (see my hire car example). So I will be seeking any and all compensation due. But I certainly value and would not fault cabin crew (apart from the delay getting water out on the way back).
Jul 5, 2019, 9:22 am
#49
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,794
I was onboard this flight with my family (two young children) a wedding. The BA crew really did their best to save the guy who apparently was in his 80s with health issues. It must have been tough for them and one of them did break down and cry to my wife. I did think a trained crew would be able to continue with the flight but thought it was Croatian authorities that would not allow it, or it had to return back with the deceased person.
Jul 5, 2019, 9:31 am
#50
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Unlike c-w-s, if I am legally entitled to compensation from BA then I will claim it, regardless of circumstances or how well they looked after me. After all, BA fights tooth and nail to avoid paying out even when they are liable, and they wouldn't hesitate to penalise me if I were to miss a flight due to events that were out of my control.
I have only had three compensation claims; two were pro-actively offered while the third received an immediate OK over the phone. In my experience, BA does not ‘fight tooth and nail’.
And the other part of Misco60's post is also untrue: There are plenty of occasions when people have missed flights because of events that were beyond their control, and have been reaccommodated by BA without fuss or extra charge even though BA would have been within its rights to simply treat the ticket as cancelled.
Sometimes I wonder whether attitudes like this are formed from reading the highest-profile debates here, and not from personal experience of claiming compensation in clear-cut cases or missing flights because of misadventures.
Jul 5, 2019, 11:17 am
#51
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,991
I have personally had to use MCOL on two occasions after BA initially claimed that no compensation was due, and each time BA has paid up in full just before the deadline.