Large CE Cabins

Old Aug 11, 19, 8:37 am
  #46  
 
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I flew to LCA earlier this week and CE stretched to row 12 or 13. Hot towels were offered and drinks were served with the meal for those wanting them as it was breakfast but there was a separate drinks run later in the flight. Folks were going up and asking for drinks in between rather than ring the call bell for some reason.

Overall, given the length of the flight we were looked after ok but I wouldnít call the crew overly engaging.

I was in 1C enjoying my newly acquired gold status but it was horrible... There was constant queuing for the loo just in front of me, mums walking with toddlers and babies and it was quite noisy from the galley so Iím going back in 3A...
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Old Aug 11, 19, 9:07 am
  #47  
 
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I am off to BRU this afternoon with CE going back to row 8 on this 45 min flight. Usually, it doesn't go beyond row 6 so it will be interesting.

Last edited by Yannisb; Aug 11, 19 at 9:20 am
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Old Aug 11, 19, 9:19 am
  #48  
 
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In my experience CE with 8 or more rows and 90% full service falls below expectation. Food choice often runs out around row 5 so you're left with whatever the first 10 passengers did not choose. Drinks service is fine but you are often not likely to get a second chance. You can always call crew but it's hit and miss.
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Old Aug 11, 19, 9:24 am
  #49  
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As a 1C user (Band 1 & 4 only), Iíve not had many issues with a large CE deployment, but Iíve certainly noticed how long it can take for the CC to get through the rest of the cabin.

I do recall one trip (1735, JER-LGW with 8 rows) where 2 trolleys were being used. The rearmost CC kept distracting the forward CC asking for Crocque Monsieur from the ovens, which bogged down the service to the front rows enormously. We were in Row 2 on that occasion, and it took us 15 minutes from the start to be served ... by which time there was only one left, and that arrived cold!!
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Last edited by T8191; Aug 11, 19 at 9:32 am
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Old Aug 11, 19, 9:27 am
  #50  
 
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Originally Posted by noFODplease View Post

I am in 1A so should be served pretty quick - but if the hope of a second round of drinks is more than an hour away after that I shall have to psychologically prepare myself! Do the crew feel overwhelmed on these flights?
There is the rub - yup served first, not necessarily quickly. Itís a long enough flight and yes itís CC that make (mostly) a good BA flight. If you need anything just ask Iím sure you will be accommodated and have a good flight.

flight does look reasonably busy in CE


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Old Aug 11, 19, 9:38 am
  #51  
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Originally Posted by noFODplease View Post
Just booked myself a Club Europe ticket on the BA632 to Athens next Saturday and I see that CE goes back to row 12. I know from past threads here that this isn't particularly unusual in itself, but I wondered what experiences people had of service levels on these front heavy short haul flights. Given the frequent comments about crewing levels it would be useful to know if I should be prepared for a quick pass by from the crew and little else.

I am in 1A so should be served pretty quick - but if the hope of a second round of drinks is more than an hour away after that I shall have to psychologically prepare myself! Do the crew feel overwhelmed on these flights?
size of cabin not that relevant - how many staff allocated to it is the crucial bit. Some of the worst slowest service Iíve experienced has been in small club cabins where just one (hopeless) crew member can be a disaster- and some of the best has been with up to 3 crew (for meal service) in a large cabin.

So unless you know the crew plans then you wonít know!
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Old Aug 11, 19, 9:56 am
  #52  
 
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Originally Posted by Yannisb View Post
I am off to BRU this afternoon with CE going back to row 8 on this 45 min flight. Usually, it doesn't go beyond row 6 so it will be interesting.
Let us know how they manage!

Yes I guess if there are three crew members allocated it should be fine. There must be a number that triggers this? Or is it more ad hoc
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Old Aug 11, 19, 10:05 am
  #53  
 
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It suffers, yes.
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Old Aug 11, 19, 10:11 am
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We were on CDG to LHR with 12 full rows, in row 1. All got served quick, proactively asked for a second champers and the CC tried to get me to have a 3rd even tho it was 10am. Simple thing is just to ask if u want another drink. It's really not complicated and none of the crew have ever tutted at me for asking. As someone else mentioned, don't be afraid to ask for extra at the start. Can I have a red wine and a spare for after. They'll happily oblige.
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Old Aug 11, 19, 10:31 am
  #55  
 
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Originally Posted by TTmex View Post
We were on CDG to LHR with 12 full rows, in row 1. All got served quick, proactively asked for a second champers and the CC tried to get me to have a 3rd even tho it was 10am.
All BA cabin crew know that if an FTer doesn't get enough champagne, even at that time in the morning, they'll be griping on here within minutes of landing.
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Old Aug 11, 19, 10:35 am
  #56  
 
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I was on LHR - ARN yesterday which went to row 10 or 11, myself in row 2.

One CC dealing with the food while the other stayed in the galley preparing the drinks.
It took them roughly half the length of the flight to reach the last rows of CE, drink refills only happened after that and seemed almost to be a slight nuisance since those requests interrupted their gossip time in the galley...

Maybe I will try the "ask 2 drinks from the start" approach next time
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Last edited by SirToby; Aug 12, 19 at 6:41 am
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Old Aug 11, 19, 10:38 am
  #57  
 
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Originally Posted by Misco60 View Post
All BA cabin crew know that if an FTer doesn't get enough champagne, even at that time in the morning, they'll be griping on here within minutes of landing.
Whatever do you mean? I've never seen such a thing...
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Old Aug 11, 19, 3:30 pm
  #58  
 
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Originally Posted by noFODplease View Post


Let us know how they manage!

Yes I guess if there are three crew members allocated it should be fine. There must be a number that triggers this? Or is it more ad hoc
Thankfully, they had allocated three CC so they had (just) enough time to serve everyone - also, CE only went to row 7 instead of 8, which is what I expected from the screen at OLCI.

A few weeks ago from TRN to LGW (BA2579) they only had 2 rows of CE and I was in 1A. There was only one CC and she had plenty of time so I had a few drinks which never happens when I travel to BRU... On a side note, I think it was an old A319 with a very dated cabin.
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Old Aug 11, 19, 3:46 pm
  #59  
 
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Flying CE I am almost always in row 1 or 2. I ask for 2 drinks occasionally, when I sense it might be particularly busy or hectic, G&T plus wine etc. More often than not, its just one drink to start. When I want another drink(s) I either flag down a passing CC or use the call bell.

I read a lot of references on these threads to ‘another bar run’ or ‘waiting for the second bar run’ etc, as if FTers feel they must be passive and wait until offered more. This strikes me as a very WT or, formerly, ET approach. People are being far too passive. If I want something else I ask for it, either directly to CC or via the call bell.

I don’t allow the size of the CE cabin to dictate my approach to the service I ask for. 3 CE rows or 12, if I’d like another drink I will request it, at whatever point in the cabin service.

EDIT: In a small CE cabin the service can be personalised and far more proactive, which is lovely. This is rarely possible in a 10+ row CE cabin, though one needn't suffer in silence.
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Last edited by krispy84; Aug 11, 19 at 4:42 pm
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Old Aug 11, 19, 3:50 pm
  #60  
 
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Originally Posted by Yannisb View Post
I am off to BRU this afternoon with CE going back to row 8 on this 45 min flight. Usually, it doesn't go beyond row 6 so it will be interesting.
I've been in ET and seen 9 rows on an A319 from CDG recently
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