Unacceptable Experience with British Airways in WTP
Jun 20, 2019, 5:42 am
#16
Join Date: Jul 2007
Programs: BAEC OW Gold/Emerald
Posts: 538
While one terrible BA flight experience is not necessarily indicative of the same type of service on all flights, sometimes, it is just one flight experience which garners or loses future customers e.g. I have only flown one 2 hour leg on Hainan airlines on internal flight in China in economy and I was so impressed with the flight and service, that I would definitely fly them again.
Jun 20, 2019, 5:50 am
#17
Join Date: Jan 2009
Location: Surrey, UK
Programs: BAEC Gold, QRPC Silver
Posts: 518
I certainly sympathise with the OP j also had the experience of BA9 but I was expecting it my biggest gripe is the lack of useful power options I did take along a power bank which saved me the ife was awful I only use it for the maps and the screen was jittery
I thought the service was poor no drink runs throughout the flight having been used to QR service it was a shock
I would certainly avoid traveling on the ba 772 and would opt to travel to BKK via HKG if I had to use BA for status requirements ( 4 BA flights )
I thought the service was poor no drink runs throughout the flight having been used to QR service it was a shock
I would certainly avoid traveling on the ba 772 and would opt to travel to BKK via HKG if I had to use BA for status requirements ( 4 BA flights )
Jun 20, 2019, 6:01 am
#19
Join Date: Jul 2014
Location: Surrey, UK
Programs: BA Gold, *A Gold, IHG Platinum
Posts: 654
Jun 20, 2019, 6:27 am
#20
Join Date: Sep 2013
Location: London
Programs: BA Gold; FB Silver; SPG; IHG Gold
Posts: 2,984
By way of further example, a friend of mine from Oz (QF frequent flyer) has just travelled on BA in Europe and said she was shocked at the fact that BA is now BoB. I was initially amused at hearing this, because it is such old news for me (and everyone on here) that it does not even register as worthy of discussion, but there are still plenty of people who are discovering that today's BA is a little bit worse than they had imagined.
Jun 20, 2019, 6:53 am
#21
Suspended
Join Date: Jun 2008
Posts: 2,246
Try Cathay from MAN as well, they are using A350 aircraft to HKG, much better than B777s.
Jun 20, 2019, 7:03 am
#23
Join Date: May 2006
Location: 5 miles from EMA
Programs: BD, BAEC Pleb, VS Pleb, Accor Pleb, HHonors Gold, Big White Season Pass
Posts: 5,904
Shanghai is a route that we will be using frequently for the company from now on so i'm going to be busy looking for a good, well priced business class and rewards programme that makes sense.
I'm told the KLM business class is pretty good, but not sure about pricing, but have been warned about long waits in Amsterdam.
I'm told the KLM business class is pretty good, but not sure about pricing, but have been warned about long waits in Amsterdam.
Jun 20, 2019, 7:06 am
#24
Join Date: Aug 2005
Location: BKK
Programs: Mucci Chevalier de la Brosse a Cheveux Dore, SK *GfL, BA Gold, WY G, HH DIA, IC Plat Amb., Hertz PC
Posts: 3,699
Or try SAS via CPH - I know the Intra-European product is pretty poor, but the long-haul business class features one of the best seats in the sky and the premium economy is newly refurbished. Should make the trip shorter too.
Jun 20, 2019, 9:22 am
#25
Join Date: May 2013
Location: Dallas, US
Programs: BAEC G, Bonvoy T, Avis PC, Hertz PC
Posts: 271
The worse WTP was London - Bangalore... it is because of the plane they use for the route, not yet refurbished.
Actually next times I have been upgraded or paid the upgrade on this route. I won't do this route in WTP again...
Actually next times I have been upgraded or paid the upgrade on this route. I won't do this route in WTP again...
Jun 20, 2019, 9:42 am
#26
Join Date: Feb 2014
Location: ±38,000 feet
Programs: LH HON, BA GGL, AF Plat, EK Plat
Posts: 6,428
I am taking cathay on A350-1000 tomorrow (BCN-HKG) and am genuinely looking forward, unlike the BA WTP experiences, all my CX flights have been outstanding and find CX A350 very comfy in J and W *havent tried Y yet*
Jun 20, 2019, 10:08 am
#27
Suspended
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
I used a 241 voucher, 78,000 Avios and roughly £1k in taxes to book the flights from Leeds, through Heathrow to Shanghai.
Jun 20, 2019, 10:13 am
#28
Join Date: Jan 2017
Programs: BA Gold
Posts: 469
By way of further example, a friend of mine from Oz (QF frequent flyer) has just travelled on BA in Europe and said she was shocked at the fact that BA is now BoB. I was initially amused at hearing this, because it is such old news for me (and everyone on here) that it does not even register as worthy of discussion, but there are still plenty of people who are discovering that today's BA is a little bit worse than they had imagined.
Jun 20, 2019, 10:24 am
#29
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,174
What a miserable experience. If that I arrived to find my seat in that state, I'd ask to be moved and if that was not possible. I'd get off. I am quite serious. I would not spend all those hours in the level of filth that you describe. It is only when people start doing that, that anything will change. It is not good enough and I would not tolerate it if I were you. Had they served me half cooked anything, it would have been sent back.
Did you see or talk to the CSD/CSM who would have been in the CW cabin?
I'd never fly them again if they did that to me - but then I pay for my own tickets. Lots of people are paid for by their organisations and have no say in which airline is used. I feel sorry for them.
Did you see or talk to the CSD/CSM who would have been in the CW cabin?
I'd never fly them again if they did that to me - but then I pay for my own tickets. Lots of people are paid for by their organisations and have no say in which airline is used. I feel sorry for them.
Jun 20, 2019, 10:35 am
#30
Join Date: Jul 2017
Programs: Mucci Chevalier des Internautes Amables; BAEC
Posts: 970
i do sympathise. The 2010 WTP seat is substantially more comfortable than the 2000 version and I too would feel slightly miffed to discover the aircraft had switched from a 777-300 at the time of booking to a 777-200 on the day of travel, especially given the length of your flight.
I'm still fuming about the change and as I am in row 13 assume its an ancient 747 due for retirement.
Last edited by TheJayHatch; Jun 20, 2019 at 10:37 am Reason: spelling :)