AUH-LHR Sector Just Cancelled, Options?
Jul 1, 2019, 11:47 am
#31
Join Date: Mar 2006
Location: UK
Programs: BA GGL, BA LTG/GFL, Honors Diamond, Accor Platinum, Bonvoy Silver
Posts: 717
Updated rebooking options inc EY in F:
Update 3 - 1 July 2019 at 1300 hours
Advice for British Airways-125 ticketed customers whose BA flight is CANCELLED
Flights/Dates affected
BA73 LHR AUH 02, 03, 05, 06, 07, 08 July 2019
BA72 AUH LHR 03, 04, 06, 07, 08, 09 July 2019
Tickets issued by 27 June 2019
Rebook on BA Use options from standard customer guidelines
Rebooking Option 1 [BA's] PREFERRED OPTION
Rebook onto Etihad Airways (EY) between Abu Dhabi (AUH) and Bahrain (BAH) or v.v. as close to the original travel date as possible but not earlier than 2nd July 2019 or later than 9th July 2019
Rebook using the following EY booking classes:
BA WT/WT+ book into T/E/U/V/L/Q/M/K/H/B/Y
BA Club/First book into Z/W/D/C/J
Then rebook a connecting British Airways operated service between Bahrain (BAH) and London (LHR) or v.v.
Rebook into the same class as original or if not available the lowest class in the same cabin
Must add:
OS EY INVOL EY/BA AGREEMENT
OS EY PSGR or Agents Telephone Number
Notes: Redemption tickets are included
Must NOT use any other booking class than stipulated above otherwise Contact Centre/Agency will be charged full commercial fare
Rebooking Option 2 REACTIVE USE ONLY WHEN CUSTOMERS STRONGLY OBJECT TO TRANSFERRING THROUGH BAH
Rebook onto Etihad Airways (EY) between Abu Dhabi (AUH) and London (LHR) or v.v. as close to the original travel date as possible but not earlier than 2nd July 2019 or later than 9th July 2019
Rebook using the following EY booking classes:
BA WT/WT+ book into T/E/U/V/L/Q/M/K/H/B/Y
BA Club book into Z/W/D/C/J
BA First book into R/A/F
Rebook into the same class as original or if not available the lowest class in the same cabin
Must add:
OS EY INVOL EY/BA AGREEMENT
OS EY PSGR or Agents Telephone Number
Notes: Redemption tickets are included
Must NOT use any other booking class than stipulated above otherwise Contact Centre/Agency will be charged full commercial fare
Origin/Destination/Stopover changes
Yes - standard customer guidelines – BA Cancellations
Advise customer that any consequential costs for the change in gateway will be at their own expense, e.g. taxi, hotel, car hire, public transport. Add a remark into the booking that you have advised the customer.
Refunds Allowed Yes - as per standard customer guidelines
Redemptions included Yes
Available for Trade Trade Need to contact BA for authority to apply Rebooking Options 1&2
Important Information
One involuntary ticket change allowed
Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time
Advice for British Airways-125 ticketed customers whose BA flight is CANCELLED
Flights/Dates affected
BA73 LHR AUH 02, 03, 05, 06, 07, 08 July 2019
BA72 AUH LHR 03, 04, 06, 07, 08, 09 July 2019
Tickets issued by 27 June 2019
Rebook on BA Use options from standard customer guidelines
Rebooking Option 1 [BA's] PREFERRED OPTION
Rebook onto Etihad Airways (EY) between Abu Dhabi (AUH) and Bahrain (BAH) or v.v. as close to the original travel date as possible but not earlier than 2nd July 2019 or later than 9th July 2019
Rebook using the following EY booking classes:
BA WT/WT+ book into T/E/U/V/L/Q/M/K/H/B/Y
BA Club/First book into Z/W/D/C/J
Then rebook a connecting British Airways operated service between Bahrain (BAH) and London (LHR) or v.v.
Rebook into the same class as original or if not available the lowest class in the same cabin
Must add:
OS EY INVOL EY/BA AGREEMENT
OS EY PSGR or Agents Telephone Number
Notes: Redemption tickets are included
Must NOT use any other booking class than stipulated above otherwise Contact Centre/Agency will be charged full commercial fare
Rebooking Option 2 REACTIVE USE ONLY WHEN CUSTOMERS STRONGLY OBJECT TO TRANSFERRING THROUGH BAH
Rebook onto Etihad Airways (EY) between Abu Dhabi (AUH) and London (LHR) or v.v. as close to the original travel date as possible but not earlier than 2nd July 2019 or later than 9th July 2019
Rebook using the following EY booking classes:
BA WT/WT+ book into T/E/U/V/L/Q/M/K/H/B/Y
BA Club book into Z/W/D/C/J
BA First book into R/A/F
Rebook into the same class as original or if not available the lowest class in the same cabin
Must add:
OS EY INVOL EY/BA AGREEMENT
OS EY PSGR or Agents Telephone Number
Notes: Redemption tickets are included
Must NOT use any other booking class than stipulated above otherwise Contact Centre/Agency will be charged full commercial fare
Origin/Destination/Stopover changes
Yes - standard customer guidelines – BA Cancellations
Advise customer that any consequential costs for the change in gateway will be at their own expense, e.g. taxi, hotel, car hire, public transport. Add a remark into the booking that you have advised the customer.
Refunds Allowed Yes - as per standard customer guidelines
Redemptions included Yes
Available for Trade Trade Need to contact BA for authority to apply Rebooking Options 1&2
Important Information
One involuntary ticket change allowed
Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time
Jul 1, 2019, 12:22 pm
#32
Join Date: Feb 2008
Programs: BA (GGL/CCR)
Posts: 1,256
Thanks for that. Am I right to assume this is only because BA's DXB services are full or would this be likely also to apply in the event of further cancellations? As I have a booking for later in July that I expect to see cancelled soon I am not exactly a disinterested observer...
Jul 1, 2019, 12:29 pm
#33
Join Date: Mar 2006
Location: UK
Programs: BA GGL, BA LTG/GFL, Honors Diamond, Accor Platinum, Bonvoy Silver
Posts: 717
I think the standard cancellation guidelines also apply so you could choose DXB or AUH connecting in BAH or EY direct.
As to later in the month, don’t know. I have had 3 cancellations in June and was only offered DXB, which was fine by me as they have agreed to pay an economy careem in each case (which was also the cheapest solution in each case).
As to later in the month, don’t know. I have had 3 cancellations in June and was only offered DXB, which was fine by me as they have agreed to pay an economy careem in each case (which was also the cheapest solution in each case).
Jul 1, 2019, 3:31 pm
#34
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,766
Thanks for that. Am I right to assume this is only because BA's DXB services are full or would this be likely also to apply in the event of further cancellations? As I have a booking for later in July that I expect to see cancelled soon I am not exactly a disinterested observer...
Jul 2, 2019, 2:22 am
#35
Join Date: Nov 2010
Posts: 5,596
Generally it takes a week or two to sort out an arrangement like this, so hopefully it would be in place for any future cancellations (and I'm also in the frame for this). This arrangement appears to be end dated, but it's easier to roll forward than having to renegotiate. I can't see the Dubai services running less full going forward, Scotland's school holidays have already started, private schools are about to break up, and state schools in the next 2 - 3 weeks.
Jul 2, 2019, 3:12 am
#36
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,947
Generally it takes a week or two to sort out an arrangement like this, so hopefully it would be in place for any future cancellations (and I'm also in the frame for this). This arrangement appears to be end dated, but it's easier to roll forward than having to renegotiate. I can't see the Dubai services running less full going forward, Scotland's school holidays have already started, private schools are about to break up, and state schools in the next 2 - 3 weeks.
The AUH services I've been on recently have all been fully booked, to the point that not a single seat has been empty (lots of upgrades).
M