AUH-LHR Sector Just Cancelled, Options?
Jun 15, 2019, 10:58 pm
#1
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AUH-LHR Sector Just Cancelled, Options?
My AUH-LHR just got cancelled tonight. I was booked in W cabin but had confirmed miles upgrade into J. What are my options? BA are trying to re-book me from DXB tomorrow, but I need to be in London for Mon am for meetings. Will BA rebook me onto EY in J?
Any help would be appreciated!
Any help would be appreciated!
Jun 15, 2019, 11:41 pm
#2
Join Date: Aug 2015
Posts: 540
My AUH-LHR just got cancelled tonight. I was booked in W cabin but had confirmed miles upgrade into J. What are my options? BA are trying to re-book me from DXB tomorrow, but I need to be in London for Mon am for meetings. Will BA rebook me onto EY in J?
Any help would be appreciated!
Any help would be appreciated!
Jun 15, 2019, 11:53 pm
#3
Join Date: Sep 2012
Posts: 2,575
Get on the phone ASAP - BA106 out of Dubai at 1.30am has plenty of seats currently - you'll get a J seat. Then as @Dubh says - just take a taxi/reasonable car service and claim it back via Customer Services after the fact
Ethiad would need to be rebooked by the airport team and I'm not sure you'd get a J seat or even offered it - so no good if you need to be in London tomorrow morning
Ethiad would need to be rebooked by the airport team and I'm not sure you'd get a J seat or even offered it - so no good if you need to be in London tomorrow morning
Jun 16, 2019, 12:13 am
#4
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Thanks for the replies, just rebooked to the 106 tonight. At least I arrive into London the same time and I’m in J still. Wonder why the automated rebooking didn’t offer that first off.
Obviously BA will pay for the car from AUH to DXB, but can I also be claiming EU261 given this is a cancellation seemingly due to low loads?
Obviously BA will pay for the car from AUH to DXB, but can I also be claiming EU261 given this is a cancellation seemingly due to low loads?
Jun 16, 2019, 1:10 am
#5
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I would be very surprised if it was specifically that reason, not least due to the staff being in the wrong place. But so long as it was not extraordinary circumstances AND if you are more than 3 hours late into LHR on your original timetable then yes, full details in the EC261 thread. Generally if a flight is cancelled from the London end then it makes it more likely to be in scope for EC261 Article 7. However from the timetable you will arrive off the DXB-LHR service about 15 minutes before the original time from AUH - you don't have to give BA any money for the early arrival however.
Jun 16, 2019, 1:18 am
#6
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Thanks for the replies, just rebooked to the 106 tonight. At least I arrive into London the same time and I’m in J still. Wonder why the automated rebooking didn’t offer that first off.
Obviously BA will pay for the car from AUH to DXB, but can I also be claiming EU261 given this is a cancellation seemingly due to low loads?
Obviously BA will pay for the car from AUH to DXB, but can I also be claiming EU261 given this is a cancellation seemingly due to low loads?
Jun 16, 2019, 3:00 am
#7
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I was booked on the same AUH LHR as the OP and saw the cancellation email at 1am local time this am.
The auto rebook suggestion was a flight from DXB, 12hrs later than the AUH flight, with an F to J downgrade.
A Skype call to the Didsbury GGL line, forwarded to India at that time of course, resolved it to the 01:30 flight from DXB, in F, connecting to the same domestic connection. My original domestic seat had been blocked, but the agent got it back. The agent was efficient and spoke good English.
The auto rebook suggestion was a flight from DXB, 12hrs later than the AUH flight, with an F to J downgrade.
A Skype call to the Didsbury GGL line, forwarded to India at that time of course, resolved it to the 01:30 flight from DXB, in F, connecting to the same domestic connection. My original domestic seat had been blocked, but the agent got it back. The agent was efficient and spoke good English.
Jun 16, 2019, 3:56 am
#10
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Jun 16, 2019, 4:06 am
#11
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Jun 16, 2019, 4:14 am
#12
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That was a Chennai to Heathrow service that got diverted to Istanbul for technical reasons yesterday.
The two Air Belgium aircraft have ended their lease to BA (ABB and ABE) yesterday too, so that timing wasn't good. Maybe they will be back.
The two Air Belgium aircraft have ended their lease to BA (ABB and ABE) yesterday too, so that timing wasn't good. Maybe they will be back.
Jun 16, 2019, 4:23 am
#13
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Well, my September flights to CAI and back are still showing as Air Belgium. After reading reviews here, I was quite looking forward to trying them out.
Jun 16, 2019, 6:05 am
#14
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I would ask BA for a voucher for the service to DXB. If you cannot get that, at least have an entry made to your PNR notes that the transfer was necessitated by the cancellation.
This is a cancellation, not a delay. Thus, OP will be entitled to EUR 300 (50% of the stated amount) unless the cancellation was for extraordinary circumstances.
I would be wary of making claims such as that BA cancelled due to a low load. It simply generates a "no" to your claim and is likely untrue. If indeed the cancellation was caused by the long-known engine technical defect, you will eventually prevail.
This is a cancellation, not a delay. Thus, OP will be entitled to EUR 300 (50% of the stated amount) unless the cancellation was for extraordinary circumstances.
I would be wary of making claims such as that BA cancelled due to a low load. It simply generates a "no" to your claim and is likely untrue. If indeed the cancellation was caused by the long-known engine technical defect, you will eventually prevail.
Jun 16, 2019, 6:10 am
#15
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Only if the one hour before / two hours after rule applies, which I don't think is the case here, certainly not the 2 hour aspect.