In the news...Another angry person in a local paper or a legitimate grievance?
Jun 12, 2019, 11:44 am
#16
Join Date: Aug 2007
Posts: 82
Well, what do you expect? That the lounge staff readily admit to their superiors that they said that a business lounge is only for business people? Or that they try to weasel out of that show of ignorance (BA does not have a business lounge, but a Galleries Club Lounge at Edinburgh which, per definition, is apparently not a "business" lounge? Business people do not have children? Business people are only those in pin-striped suits and bowler hats? Biting the hand that feeds you is a brilliant idea?).
The reaction by BA is also pretty lame. It should have read something like "Regardless of the unfortunate individual case, we welcome all travellers eligible for lounge access with or without children and will make sure that in the future highchairs are available in our lounges."
The reaction by BA is also pretty lame. It should have read something like "Regardless of the unfortunate individual case, we welcome all travellers eligible for lounge access with or without children and will make sure that in the future highchairs are available in our lounges."
Last edited by vfw614; Jun 12, 2019 at 12:11 pm
Jun 12, 2019, 12:19 pm
#17
Join Date: May 2012
Posts: 213
Story in today's Edinburgh Evening News. Business UK passenger angered that BA lounge at EDI can't provide a high chair for her baby....
https://www.edinburghnews.scotsman.c...-her-1-4945689
https://www.edinburghnews.scotsman.c...-her-1-4945689
after reaching some booze
Jun 12, 2019, 12:29 pm
#18
Join Date: Oct 2009
Location: Dundee
Programs: BA Plastic. HH Diamond. Speedwell Bar Lifetime Platinum.
Posts: 1,424
Jun 12, 2019, 12:37 pm
#19
Join Date: Sep 2002
Location: Bainbridge Island, WA
Posts: 8,961
If I took a baby on a business trip, I too would probably be ready for a grand ol' meltdown by the time I was heading home..... sounds expected. BUt, no sympathy from me...there sounds like there is something else in all this for her.
Jun 12, 2019, 2:42 pm
#21
Join Date: Sep 2012
Location: Balham - Gateway to The South
Programs: BA Bronze
Posts: 2,020
I think there is too much expected from some parents regarding provision of facilities for their children (of all ages).
Living in ‘nappy valley’ I have over time become quite annoyed by the sheer entitlement of some parents combined with poor manners and lack of empathy for others.
Not all parents are created equal and there are loads of great parents, I would guess they would not have gone to the media over something so trivial.
As a data point the Windmill cafe on Wimbledon Common demanded Ł20 in cash as a deposit when we visited with grandchildren- I should have sued !
Living in ‘nappy valley’ I have over time become quite annoyed by the sheer entitlement of some parents combined with poor manners and lack of empathy for others.
Not all parents are created equal and there are loads of great parents, I would guess they would not have gone to the media over something so trivial.
As a data point the Windmill cafe on Wimbledon Common demanded Ł20 in cash as a deposit when we visited with grandchildren- I should have sued !
Jun 12, 2019, 2:44 pm
#22
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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Posts: 63,736
Jun 13, 2019, 12:30 am
#24
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,989
The reaction by BA is also pretty lame. It should have read something like "Regardless of the unfortunate individual case, we welcome all travellers eligible for lounge access with or without children and will make sure that in the future highchairs are available in our lounges."
Jun 13, 2019, 12:41 am
#25
Join Date: Oct 2018
Programs: BAEC Bronze
Posts: 47
Jun 13, 2019, 10:48 am
#28
Join Date: Mar 2018
Location: Edinburgh
Programs: BAEC Gold, ITA Volare Executive
Posts: 450
Jun 13, 2019, 3:07 pm
#30
Join Date: Feb 2018
Programs: Mucci, BAEC Silver, IHG Platinum Elite
Posts: 1,037