Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > British Airways | Executive Club
Reload this Page >

Aircraft change - no option to change flight

Aircraft change - no option to change flight

Old Jun 12, 19, 6:17 am
  #1  
Original Poster
 
Join Date: Jan 2015
Programs: BA Gold, *A Gold, Marriott Ambassador
Posts: 200
Aircraft change - no option to change flight

We are booked on BA116 in CW (booking class I) from JFK in December and was notified by email this morning that the flight had changed from a 744 to 777. Having booked my favourite 62A/B seats for the flights, I was understandably pretty miffed about this. When I called the BA Gold number to change to the later BA172 or BA114 which were showing as a 744, I was told that the change fee would be over 1k p/p, which I obviously declined. My understanding from previous posts on this, was that the flight change should be free because it was an operational issue? Any help from this forum greatly appreciated!
hartwith is offline  
Old Jun 12, 19, 6:22 am
  #2  
 
Join Date: Jan 2010
Posts: 7,462
I got the exact same change as you this morning - notifying a seat change which under investigation showed a 777 now operating my JFK-LHR flight instead of a 747 (I too booked in J on a 747 in my favourite seat 64K, since F is a waste of money/Avios on this sector).

Being a GGL/CCR and this being an Avios reservation (therefore free change), I emailed the GGL team this morning to ask them to switch me to a 747 service and had ticket issued less than 40 minutes later. I thought this was very fast service indeed ^

For cash tickets, you basically have no allowance to make changes. I would always advise booking North America routes with AA where at all possible, since their T&Cs allow for re-routing/refund if the aircraft type has changed from the one originally booked.
rossmacd is offline  
Old Jun 12, 19, 6:27 am
  #3  
Ambassador, British Airways; FlyerTalk Evangelist
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 31,020
Sorry to hear of the change hartwith, I would similarly much prefer the 747 over the 777.

As noted by rossmacd BA do not offer free changes purely for an aircraft type change. If it is a reward booking and if there is J reward availability on another flight you can do a change (subject to a 35 per person change fee) but if it is a revenue booking then it is the full change charges just as if you were doing any other change to your booking.
KARFA is offline  
Old Jun 12, 19, 6:33 am
  #4  
Original Poster
 
Join Date: Jan 2015
Programs: BA Gold, *A Gold, Marriott Ambassador
Posts: 200
Originally Posted by rossmacd View Post
I got the exact same change as you this morning - notifying a seat change which under investigation showed a 777 now operating my JFK-LHR flight instead of a 747 (I too booked in J on a 747 in my favourite seat 64K, since F is a waste of money/Avios on this sector).

Being a GGL/CCR and this being an Avios reservation (therefore free change), I emailed the GGL team this morning to ask them to switch me to a 747 service and had ticket issued less than 40 minutes later. I thought this was very fast service indeed ^

For cash tickets, you basically have no allowance to make changes. I would always advise booking North America routes with AA where at all possible, since their T&Cs allow for re-routing/refund if the aircraft type has changed from the one originally booked.
Originally Posted by KARFA View Post
Sorry to hear of the change hartwith, I would similarly much prefer the 747 over the 777.

As noted by rossmacd BA do not offer free changes purely for an aircraft type change. If it is a reward booking and if there is J reward availability on another flight you can do a change (subject to a 35 per person change fee) but if it is a revenue booking then it is the full change charges just as if you were doing any other change to your booking.
Thanks for the input both. I guess the dorm it is then
hartwith is offline  
Old Jun 12, 19, 6:36 am
  #5  
 
Join Date: May 2014
Location: Glos
Programs: BA Gold
Posts: 7,195
Has there been a time change to the December flight since you've booked? If not, there may be one when the winter schedule is finalised and this may get you some wriggle room
mikeyfly is offline  
Old Jun 12, 19, 6:42 am
  #6  
Original Poster
 
Join Date: Jan 2015
Programs: BA Gold, *A Gold, Marriott Ambassador
Posts: 200
Originally Posted by mikeyfly View Post
Has there been a time change to the December flight since you've booked? If not, there may be one when the winter schedule is finalised and this may get you some wriggle room
Negative, just an aircraft change. It appears that 744s are being pulled from the JFK winter schedule across the board and replaced with the 777. On some days, there are no 744s rostered at all.
hartwith is offline  
Old Jun 12, 19, 6:43 am
  #7  
 
Join Date: Jan 2010
Posts: 7,462
Originally Posted by hartwith View Post
Thanks for the input both. I guess the dorm it is then
Yes, it is a shame when this happens particularly so as the BA 777 is a very poor J product.
rossmacd is offline  
Old Jun 12, 19, 6:48 am
  #8  
Original Poster
 
Join Date: Jan 2015
Programs: BA Gold, *A Gold, Marriott Ambassador
Posts: 200
Originally Posted by rossmacd View Post
Yes, it is a shame when this happens particularly so as the BA 777 is a very poor J product.
I gather that a couple of the 772s will be refurbed in Q4 to the new Club Suite. I live in hope this is one of them.
hartwith is offline  
Old Jun 12, 19, 6:50 am
  #9  
 
Join Date: May 2014
Location: Glos
Programs: BA Gold
Posts: 7,195
Originally Posted by hartwith View Post
I gather that a couple of the 772s will be refurbed in Q4 to the new Club Suite. I live in hope this is one of them.
Too much hope here !
orbitmic, rossmacd and hartwith like this.
mikeyfly is offline  
Old Jun 12, 19, 11:34 am
  #10  
FlyerTalk Evangelist
 
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Silver / VS /IHG Spire & Ambassador
Posts: 12,183
Originally Posted by hartwith View Post
I gather that a couple of the 772s will be refurbed in Q4 to the new Club Suite. I live in hope this is one of them.
Originally Posted by mikeyfly View Post
Too much hope here !
I don't see BA rostering any flights with the new CW suite onto the JFK route until it can switch all flights to the new seat.


As to the OPs original question whilst some airlines will allow a flight change purely if the plane type changes many others (including BA) don't because the seat and service is (generally) the same. I recall BA has allowed it if a BA flight has switched to an e.g. Air Belgium plane because the seat and service are clearly different especially in the premium cabins.
UKtravelbear is offline  
Old Jun 12, 19, 11:36 am
  #11  
Moderator: Hyatt Gold Passport & Star Alliance
 
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/AA-Ex Plat/HY- LT Globalist/BA-CCR/GGL/GfL
Posts: 10,848
31 Dec - all flights from JFK, apart from the daytime are 777's now.
Damn
Markie is offline  
Old Jun 12, 19, 11:48 am
  #12  
 
Join Date: Nov 2013
Location: PHX, SEA
Programs: DL Silver, Avis President's Club, Hertz President's Circle, Global Entry (Former AA Plt/Gold)
Posts: 4,086
Originally Posted by rossmacd View Post
Yes, it is a shame when this happens particularly so as the BA 777 is a very poor J product.
I haven't been on a BA 777 yet. What makes it worse than the 747 main deck (not everyone can get UD!), which I have flown?
Markie likes this.
Gig103 is offline  
Old Jun 12, 19, 12:00 pm
  #13  
Original Poster
 
Join Date: Jan 2015
Programs: BA Gold, *A Gold, Marriott Ambassador
Posts: 200
Originally Posted by Markie View Post
31 Dec - all flights from JFK, apart from the daytime are 777's now.
Damn
These 744s have not been sent to Victorville yet, so why are they being taken off the JFK route and where are they instead being rostered to?
hartwith is offline  
Old Jun 12, 19, 12:05 pm
  #14  
Moderator: Hyatt Gold Passport & Star Alliance
 
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/AA-Ex Plat/HY- LT Globalist/BA-CCR/GGL/GfL
Posts: 10,848
Originally Posted by Gig103 View Post
I haven't been on a BA 777 yet. What makes it worse than the 747 main deck (not everyone can get UD!), which I have flown?
They are generally very hot, and there are few decent seats on the plane.
Markie is offline  
Old Jun 12, 19, 12:32 pm
  #15  
 
Join Date: Aug 2014
Location: London
Programs: BAEC GGL/CCR, HH Diamond
Posts: 1,708
Originally Posted by Markie View Post
They are generally very hot, and there are few decent seats on the plane.
The good seats difference really is quite stark too. Take the prized direct aisle access window seats. A 773 has two (16AK) whereas a Super-Hi-J 747 has ten (!) - 14AK, 20AK, 22AK, 62AK and 64AK. Even the 787 has more than the Triple by the virtue of both variants having CW across two smaller cabins.
ENTP is offline  

Thread Tools
Search this Thread
Search Engine: