Keep getting quotes in GBP - A Brexit symptom?
Jun 12, 2019, 1:24 am
#1
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Keep getting quotes in GBP - A Brexit symptom?
Only joking. I am sure it is not. But I am curious as to why, when I book a trip in Euro and then go back to change it, they come back with a quote in GBP. Isn't there something in their system that tells them its a booking in Euro? On the RTW booking I am changing now, they gave me the updated price in GBP and when I asked for it in Euro, they said they had to send it downstairs to get the price in Euro (the changed price came from downstairs so why didn't downstairs know the original pricing is in Euro)!
Jun 12, 2019, 1:40 am
#2
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I thought bookings were always priced in the currency of the departure country and then converted to any other currency that the person wishes to pay in. So I guess that part of the booking (your wish to pay in Euro) isn't persistent.
Jun 12, 2019, 2:05 am
#4
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Are these quotes you are getting on the phone? If booking or doing changes on the phone they usually convert everything to GBP, if doing them online it should be in EUR.
Jun 12, 2019, 2:08 am
#5
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When you phone, are you phoning a BA number in Belgium or one in the UK. If calling the UK, it would be perfectly normal to be quoted in GBP regardless of starting point of journey
Jun 12, 2019, 3:19 am
#6
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Jun 12, 2019, 3:25 am
#7
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Yep the phone at the GGL line in Manchester. It just seems strange to me that the original booking (via the phone) was done in Euro, but they don't see that. I can't believe its because the office is physically located in the UK but maybe I am wrong. Its a global line for GGL customers not just for UK customers.
Jun 12, 2019, 3:27 am
#8
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Jun 12, 2019, 3:29 am
#9
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Jun 12, 2019, 3:38 am
#10
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Yep I think that is what it comes down to. I do ask each time but sometimes it can be a pain (such as when they need to send it back downstairs after it took 2 days to get the price in the first place). I was just curious as to why this happens.
Jun 12, 2019, 5:35 am
#11
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Doesn't matter what the original fare paid was, you are asking to make a change in UK
Jun 12, 2019, 5:36 am
#12
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I was doing a relative a favour. They had a complex itinerary, Aussie TA booked, but ticketed via Qantas. Everything I tried to do via my own BAEC log in came back in Aussie dollars. The flight she was going on next was a BA flight.
I understand the link back to Aussie dollars, but BA IT knew it was me doing stuff, from a UK base. Not a problem, and we found a reasonable solution.
Maybe it was the TA booking aspect that locked the currency.
I understand the link back to Aussie dollars, but BA IT knew it was me doing stuff, from a UK base. Not a problem, and we found a reasonable solution.
Maybe it was the TA booking aspect that locked the currency.
Jun 12, 2019, 8:29 am
#13
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Yep the phone at the GGL line in Manchester. It just seems strange to me that the original booking (via the phone) was done in Euro, but they don't see that. I can't believe its because the office is physically located in the UK but maybe I am wrong. Its a global line for GGL customers not just for UK customers.
Try asking the agents to jump to a EUR "office ID" (work area) before you give them your PNR next time, hopefully that will start the process on the right track, and have the change request sent to a EUR work queue to be priced in EUR.
Yes; BA.com defaults to the original ticketed currency, with no option to change it, similar to when making a booking it is priced in the currency of the country you are departing from. Pros and cons to that method of course, but "it's a feature, not a fault."
Jun 12, 2019, 8:51 am
#14
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Thanks for the advice. On the same point, is the pricing between GBP and EUR going to be the same apart from the prevailing exchange rate? I mean to say, if I get a price in GBP, can I just use Google to get a rough price in EUR or could there really be a substantial difference in price because POS is Belgium and not UK (or are they completely different things)?
Jun 12, 2019, 9:46 am
#15
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