Originally Posted by DFB_london
(Post 31455497)
Anything is possible, or worse they may have used a dated html format some more sophisticated email accounts block as it looks like a Nigerian phishing email... Dear sirs My Spanish cousin has recently acquired $20 million and wishes to share his good fortune with you. Please send us your our bank account details 😂 |
Originally Posted by subject2load
(Post 31454571)
A gem of a post in any circumstances - but considering it’s your first ...... :cool: (You may have understood from our email sent last week that our ‘final offer’ could be construed as a ‘final offer’. This was in fact sent in error, and we now wish to make it clear that ........) It's just such a shame to see a difficult situation handled so very poorly, causing much extra totally unnecessary stress and upset for so many, whether they are ultimately affected by a cancelled flight or not. Even in less troubled times, the disconnect between the image promoted and the service the staff are enabled/permitted to deliver just grows wider and wider. |
Nice to see that BA have put up fares to the maximum on the days next to the strike (or at least let their demand algorithm run riot) What a shoddy airline it sadly is now with a one trick pony, cost cutting [individual] in charge combined with greedy and inconsiderate pilots and generally demoralised staff across the organisation |
Originally Posted by subject2load
(Post 31454571)
(You may have understood from our email sent last week that our ‘final offer’ could be construed as a ‘final offer’. This was in fact sent in error, and we now wish to make it clear that ........) Following the announcement that the pilots’ union BALPA has issued dates for industrial action, we’ve been reviewing our group remuneration policies. We contacted you last week to advise you that our previous offer was a final offer. We’re pleased to update you that, as part of our £6.5 billion investment for customers, our offer has increased and that your demands will now be fulfilled as originally requested. We’re sorry for any inconvenience this temporary offer may have caused you, and we look forward to your ongoing employment. |
Originally Posted by star_crazy
(Post 31455867)
Nice to see that BA have put up fares to the maximum on the days next to the strike (or at least let their demand algorithm run riot) What a shoddy airline it sadly is now with a one trick pony, cost cutting [individual] in charge combined with greedy and inconsiderate pilots and generally demoralised staff across the organisation |
Originally Posted by star_crazy
(Post 31455867)
Nice to see that BA have put up fares to the maximum on the days next to the strike ...
Of course, BA is used to the maxim that no good deed goes unpunished. |
Originally Posted by Globaliser
(Post 31457417)
So as to protect space for those who need to be reaccommodated because their flights aren't operating. You would have a different perspective on this if you tried to think about it from someone else's viewpoint.
Of course, BA is used to the maxim that no good deed goes unpunished. Or the other place where it plays out is if someone is initially rebooked 2 days after the strike, but a seat becomes available 1 day earlier, and BA refuses to budge on their one-rebooking-only rule. Then it looks like profiteering. |
Originally Posted by Globaliser
(Post 31457417)
So as to protect space for those who need to be reaccommodated because their flights aren't operating. You would have a different perspective on this if you tried to think about it from someone else's viewpoint.
Of course, BA is used to the maxim that no good deed goes unpunished. |
Originally Posted by northeastflyer
(Post 31458160)
If BA wanted to truly protect space, they wouldn't be selling seats on these flights. Yes it does loosely protect in a roundabout way, but only because the majority of people won't pay the high fare, but also let's face it, it's fairly obvious that it's about making money.
The only other alternative would be to stop selling tickets on Adjacent flights and then forcibly rebook passengers on to those Adjacent flights, even if they aren't convenient. This is the best mix of preserving seats and offering cancelled passengers a degree of choice. |
I really like these "error" e-mails from BA to BALPA.
Maybe the BAEC Forum needs a "Jet Blast" type of thread.............. |
Originally Posted by northeastflyer
(Post 31458160)
If BA wanted to truly protect space, they wouldn't be selling seats on these flights. Yes it does loosely protect in a roundabout way, but only because the majority of people won't pay the high fare, but also let's face it, it's fairly obvious that it's about making money.
By restricting availability to the full-fare booking classes, BA is protecting space for those who need to rebook because BA won't take the raft of reservations in discount classes that might otherwise have come its way. BA clearly doesn't think that it will need every last bit of space on every flight on adjacent dates - for example, many displaced passengers won't want to travel on an adjacent day and will have to be booked on another airline on a strike day; and some will just cancel their trips. In the meantime, the world continues to turn, and people continue to have important reasons for making new travel bookings even on adjacent days. Why can't BA manage the increased but not overwhelming demand for flights on adjacent dates in exactly the same way that it does (without complaint from the outside world) on any other high-demand flight or date? That appears to be what it's doing. The way this discussion goes, anyone would think that BA is only allowed to do one thing or the other, and not both at once. |
Flights been removed from BA.com for 26/27/28th. |
FWIW I think BALPA have played a blinder here, there could have been total carnage this weekend with the bank holiday and Centenary celebrations. After BALPA initially getting a bit of grief now the heat and angst is firmly directed back at BA due to the erroneous emails concerning the cancellation of flights that weren’t. Again i I do feel sorry for anybody affected. One of my friends got the cancellation email, booked alternatives at a cost of £265 more as he couldn’t get through and was travelling for a specific purpose only to get the we sent this to you in error. I’d hope people can hold BA accountable for loses even if they cancelled as a result of the email sent in error.. Just think those PPI cold callers are out of a job in 3 days.. |
Originally Posted by KeaneJohn
(Post 31460039)
Just think those PPI cold callers are out of a job in 3 days.. |
Originally Posted by KeaneJohn
(Post 31460039)
I’d hope people can hold BA accountable for loses even if they cancelled as a result of the email sent in error.. IIRC the report after the T5 opening debacle wasn’t very pretty. |
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