Cancelled flight - coach offered - can we refuse?
Jun 11, 2019, 12:52 am
#16
Original Poster
Join Date: Oct 2017
Location: Surrey
Programs: BAEC - Gold
Posts: 879
Thanks for all the replies - this forum is so helpful when things go a bit wonky. They ended up rebooking everyone to travel this morning with no further talk of a bus (coach!). Had a nice sleep in the Radisson and a random free upgrade to an executive room - so current having a leisurely breakfast in the lounge overlooking the airport. Claim submitted to BA for the room and EU261.
Thanks again everyone,
TFC
Thanks again everyone,
TFC
Jun 11, 2019, 12:55 am
#17
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,736
Formally BA treat claims for train travel on "case by case" basis. So if you are Gold cardholder and there weren't many alternatives you would probably get that back, but as an alternative to getting your airfare back. BA have been known to decline train claims particularly from those without status, however they equally tend to relent if they start getting CEDR or MCOL paper work, it isn't anything they want to defend in court. I suspect in this case they would have allowed this, particularly if it saved them a hotel bill.
Jun 11, 2019, 1:49 am
#18
Join Date: Jun 2008
Location: GLA
Programs: BA Silver
Posts: 2,958
Glad it’s all sorted anyway!
Jun 11, 2019, 1:58 am
#19
Join Date: Jun 2009
Location: London N8
Programs: BA (LTG), Miles&More (whatever the lowest level is), Oyster card (zones 1-2)
Posts: 885
There was some pretty shocking weather here in London yesterday evening with very heavy rain and thunderstorms. I fear that may have been the reason.
Jun 11, 2019, 4:53 am
#20
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,890
The two things going on yesterday were the weather as you noted, and also lots of very significant slot delays for any routes across France due to a lack of controllers. Whilst the latter doesn't directly concern a LHR-MAN-LHR rotation, it does indirectly affect it when the aircraft and crew due to operate are coming in from somewhere which would overfly France. I was on the last LHR-MAN flight last night and we ended up departing about 45 minutes late as they have been very heavily delayed coming in from Nice.
Jun 11, 2019, 5:57 am
#21
Join Date: Jul 2014
Location: Surrey, UK
Programs: BA Gold, *A Gold, IHG Platinum
Posts: 653
Seems as though the 1407 hasn't had the best reliability the last few days. Cancelled Friday, delayed by 90 mins on Sunday (I was on this flight) and cancelled again yesterday. Ouch.
Jun 11, 2019, 6:00 am
#22
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,362
The hotel bit is tricky. Essentially you would have to argue that the coach offer was not "comparable transport conditions" and therefore a hotel was the alternative if other flights were not offered . I think that's fairly strong but may engender hassle in terms of claiming it, but if you did this, keep the cost reasonable and just send in the bill without commentary after the event.
Jun 11, 2019, 6:20 am
#23
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,736
Jun 11, 2019, 9:24 am
#25
Join Date: Jun 2006
Location: UK, Peak District near MAN
Programs: BA- blue, BD,DL
Posts: 2,027
Jun 11, 2019, 7:59 pm
#26
Suspended
Join Date: Sep 2018
Location: Somewhere in the Air
Programs: BA GGL, *A Silver, OW Emerald, HH Diamond, Karahi Express
Posts: 554
If you are not a frequent traveller and your UK domestic flight has been cancelled in the evening, how would you know that you should call a USA 1-800 number (with or withought Skype Credit)
Surely ground staff should provide assistance and provide a UK number to call (which may auto connect to USA). 🧐
Surely ground staff should provide assistance and provide a UK number to call (which may auto connect to USA). 🧐
Jun 11, 2019, 8:38 pm
#27
Join Date: Sep 2013
Location: MSN
Programs: AA, BAEC Gold
Posts: 3,922
The operators of the regional bus to O'Hare refer to it as a coach!
Jun 12, 2019, 12:26 am
#28
Join Date: Aug 2013
Posts: 8,751
Jun 12, 2019, 1:56 am
#30
Join Date: Aug 2014
Location: London
Programs: BA GGLfL, WoH Lifetime Globalist, HH Diamond, SPG Gold
Posts: 711