vomit on a seat (news story)
Jun 4, 2019, 4:04 pm
#1
Original Poster
Join Date: Dec 2017
Posts: 161
vomit on a seat (news story)
Doh.
Dried vomit on his CW seat. Not great & poor BA response.
https://www.thesun.co.uk/travel/9218...lass-seat/amp/
Dried vomit on his CW seat. Not great & poor BA response.
https://www.thesun.co.uk/travel/9218...lass-seat/amp/
Jun 5, 2019, 12:41 am
#6
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,398
There is a fundamental mantra, followed by all businesses which focus on high service standards :
when things go wrong (as, from time to time, they inevitably will) you cannot change what has happened ; what you can do is act promptly and effectively to restore the faith of your customer.
Oh dear. What a thoroughly - though unsurprisingly - wasted ‘recovery’ opportunity here by BA.
Having got things so horribly wrong onboard, they manage to then compound the situation on the ground too.
The passenger’s own measured comments speak volumes :
“I tend to travel a lot ........... the handling of the experience at the time and since then has been where the problem is.”
when things go wrong (as, from time to time, they inevitably will) you cannot change what has happened ; what you can do is act promptly and effectively to restore the faith of your customer.
Oh dear. What a thoroughly - though unsurprisingly - wasted ‘recovery’ opportunity here by BA.
Having got things so horribly wrong onboard, they manage to then compound the situation on the ground too.
The passenger’s own measured comments speak volumes :
“I tend to travel a lot ........... the handling of the experience at the time and since then has been where the problem is.”
Jun 5, 2019, 1:30 am
#7
Join Date: May 2009
Location: London
Programs: BA
Posts: 1,408
Shouldn’t have to do this, but I check everything when I sit down, including the drawer and foot stool. Frequently end up using the hot towel to clean the table.
There’s no way cleaners should have missed that, unless they don’t drop the foot stools on their rounds ?
There’s no way cleaners should have missed that, unless they don’t drop the foot stools on their rounds ?
Jun 5, 2019, 2:36 am
#10
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,398
Jun 5, 2019, 3:34 am
#12
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Join Date: Dec 2000
Location: Shanghai
Posts: 42,017
Jun 5, 2019, 4:00 am
#13
Join Date: Apr 2012
Location: LON
Programs: Mucci, BAEC, Eurostar
Posts: 3,287
Jun 5, 2019, 4:16 am
#14
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Join Date: Dec 2000
Location: Shanghai
Posts: 42,017
It doesn't sound like it's the same thing.
Advice please on plane incident
Advice please on plane incident
Jun 5, 2019, 4:49 am
#15
Join Date: Apr 2012
Location: LON
Programs: Mucci, BAEC, Eurostar
Posts: 3,287
The scientist in me says that coincidence, however implausible, is still a statistical error on which you can't build a trend. But it's still gross...