Is Transit visa a requirement or not
May 31, 2019, 4:29 am
#1
Original Poster
Join Date: May 2019
Posts: 7
Is Transit visa a requirement or not
Thanks for this group, I was referred for further help, I really need your help regarding this matter, it is long but just to give clear picture
I handed in visa application for my mum on 26th March 2019 who was coming to Australia to care for me with my newborn baby, and her visa was granted on 29th March, 2019.
I decided to check the best airline, considering the cheapest and convenient ticket and decided to book one with British Airways (to and fro ticket) for almost 2500 AUD, the ticket was for 10th April 2019, and it was a connecting ticket running from Kenya right to London(Heathrow) then to Doha and finally to Melbourne.
I prepared the passenger ready for the day, the day came and she was accompanied by a wide escort of family members and friends, they headed to the airport at around 5 pm the departure being scheduled for 2335 hrs. At almost 3 hrs to the departure they headed to the check in point and my mum got in, she is elderly and she logically needed support during the process. We had prepared one of the family members to give a hand during the process but she wasn’t allowed in. Instead my mum went alone. The rest of the team remained outside waiting for clearance, and after a short while she came outside pledging to be denied to board, the staff told her she needed transit visa and one of the staff complained that she held a couple of documents which she couldn’t distinguish, I thought there was special support for the elderly when they declined to let in a helper. Anyway, after standing there for some time desperately hoping may be they would receive help, nothing showed up and they went back.
That night I had to call numbers, trying to seek help from British Airways, I finally got assistance from headquarters to reschedule the flight but we would pay the flight difference. I asked them to give me time, so that I would find out the duration the transit visa takes to come out just to be certain about the flight date. I called the team back the following day to walk around town to check where the transit visa application centre was and made a booking. They did that and then went back home.
After considering transit visa requirements and its duration (3 weeks) and including Easter holiday I decided to call back and gave out the date to be 16th May, 2019. This time the flight was booked under one ticket, ran by British Airways to Australia. The departure was almost midnight and landing Heathrow in the morning, then comes straight to Australia.
I got the itinerary and was told the ticket and confirmation email would be available after 48 hrs. I waited for this day, before the day I had to call back if they could help me speedup the confirmation email because I was worried about time, but I was told to wait for this time to elapse, but then a staff told me to send the itinerary then advise them that the rest of the documents would be sent later. I wanted to talk to the same person who helped initially about the terms of rescheduling, but I couldn’t instead I was told my case was closed and would only be opened once the transit visa feedback comes in, the staff added and said all remarks are written down so every staff can access. I later decided to do as advised (submitting the application with itinerary and advising them), I was confident about receiving this information just per the terms of BA. I waited for this but didn’t come, transit visa application was done and irreversible. and after a week I received a call one night, the staff said that she forgot to save some information, and so we had to rebook. I got the confirmation email the next day.
For UK immigration there is no direct contact and we couldn’t submit this information at our own time, instead we had to wait for them to contact us. I got confirmation email and ticket on 23rd April, 2019, this was a week after original rescheduling, bearing in mind that the flight date had been indicated to be on 16th May,2019 during the application of Transit Visa. While waiting for immigration request about additional documents, shockingly, we ended up receiving refusal notice for my mum’s transit visa. At this time, I got more confused, I had to call every British Airways line, I called also UK Government immigration and they told me, she would be allowed to travel under Transit Without Visa (TWOV). Then I called immigration at airport Heathrow requesting for more information in this case, they asked me to have someone get to the departure airport and asked them to call, instead of directly dealing with the client.
Remember, when the passenger heard about transit visa refusal, she fell sick, and we didn’t want to send her to the airport again if the statement was the same, her age and health condition doesn’t allow me to do that. We made another arrangement to the airport, my family member had to go in the evening and stayed at the airport till around 1.00 am, because we had to talk to the manager on duty BA after clearing with the passengers to be flown, the person had all the documents including the current ticket, and after explaining and looking at our issue, the manager said the passenger would be exempted to travel without transit visa through UK but since BA don’t allow Australian Visa grants in paper notifications, then she is required to have a transit visa, she added and said that they don’t have access to system or rather tools which would help them to detect the validity of electronically issued visa grants. I am still shocked because Australian visas are electronically issued, one of the conditions under TWOV exempts some nationalities holding valid Australian visa to transit UK without UK visa. This flight was booked under one ticket.
I explained about the case about delay of these documents during booking but the person seemed not to be in the right position to handle, I told the manager about making a call to London Heathrow but declined and said unless London(Heathrow) calls them instead and claimed to be in a hurry, the phone was hanged up. My family member then left the airport at around 2.00 am. Earlier before I had called BA- Australia severally about the case, they confirmed and told me the passenger doesn’t need transit visa but I asked them to write something for the passenger, I couldn’t afford to send her to the airport without any assurance again, But the supervisor told me she is not authorized to do so. Later the supervisor assisted to follow up with JKIA(Kenya) BA Reservation team and she later told me that she has been calling but no one received. I explained about the recent information from the manager but convinced me to wait for the final feedback, I then called back Kenya again several times thinking that the decision emerged to be different from what the manager had said previously, but all in vain, the phone was off. Meanwhile I thought about remaining options.
The days elapsed and after trying all corners, actually I didn’t find anywhere that seemed to solve a problem for any passenger who needed immediate help. We were getting more desperate and desperate when a new day comes. After sometime I received a call from British Airways Australia, asking me to provide more information about this passenger, they asked for the reason why the passenger was coming I told them it was because I wasn’t feeling well and I just had a newborn baby. Actually at this point I didn’t know after booking a ticket with BA we still needed to undergo recruiting like activity.They told me to wait for the feedback, because the day was approaching I got worried and decided to call back the manager and luckily she picked my call and unfortunately she gave me the same information that transit visa was a requirement. I thought about the email requesting more information about the passenger, and I concluded that the passenger didn’t qualify to travel through BA even after being granted quick visa to care for someone unwell.
After some days I called the BA Australia and explained about the case again about transit visa denial where the route cause wasn’t our fault. why would someone forget to place my booking hence disrupting the whole process, and thinks that I would blindly forgive and leave the money in the pockets of BA. At this point no one seemed to help, I pleaded with them not until one of the staff asked me that she has raised the issue and politely asked me to wait for the feedback. That evening I received a call, and the staff talked about earlier information about transit visa being a requirement. I told the staff I knew about that but I was expecting a different information concerning the delay of the confirmation email and so, the story ended there, no help yet.
I called back later and asked them what other options were available, the staff said unless I chose to cancel, the staff advised me there was nothing I would recover unless tax fees only, I asked him to cancel it. After a day or two, this was after the flight date had gone, I pictured how painful to lose almost 3000 AUD and immediately called back. I found a different staff, and asked if there was another option instead of cancelling, I had to explain my case first, she told me I could choose to put on hold, I wanted to ask her to put on hold but she told me that she had checked and found that it was already on hold and not cancelled.
I had written the information to Customer Relations but I received a feedback saying they only handle after travel experience issues, I saw where they indicated if you needed urgent help you could alert them by writing, I did and I didn’t receive any response at all.The next day just to be sure, I called back BA and I found the initial staff who did cancellation for me, he said the cancellation was on the process, I told him I thought it was on hold but he totally turned down and said the cancellation was on the process, the story contradicted the information I received earlier from a different staff. Then I called a customer relations staff trying to explain about the issue, but she said there was nothing much they could do since the plane had been flown already, so this time round they are able to solve pre travel issues, she advised me to book another flight?? I realized things were getting worse every time I made a call and decided to give up. The next day I received an email and not so long I received around 300 AUD losing around 2600 AUD. The ticket return date is still a couple of months away, I remember I went to an extent of asking for partial cancellation now that BA documents delay was one of the reasons that led to transit visa refusal and it wasn’t our fault, no one helped either. The cancellation process was very quick that was amazing, but I am still trying to seek for help till then.
When I check with IATA, there is an exemption
I handed in visa application for my mum on 26th March 2019 who was coming to Australia to care for me with my newborn baby, and her visa was granted on 29th March, 2019.
I decided to check the best airline, considering the cheapest and convenient ticket and decided to book one with British Airways (to and fro ticket) for almost 2500 AUD, the ticket was for 10th April 2019, and it was a connecting ticket running from Kenya right to London(Heathrow) then to Doha and finally to Melbourne.
I prepared the passenger ready for the day, the day came and she was accompanied by a wide escort of family members and friends, they headed to the airport at around 5 pm the departure being scheduled for 2335 hrs. At almost 3 hrs to the departure they headed to the check in point and my mum got in, she is elderly and she logically needed support during the process. We had prepared one of the family members to give a hand during the process but she wasn’t allowed in. Instead my mum went alone. The rest of the team remained outside waiting for clearance, and after a short while she came outside pledging to be denied to board, the staff told her she needed transit visa and one of the staff complained that she held a couple of documents which she couldn’t distinguish, I thought there was special support for the elderly when they declined to let in a helper. Anyway, after standing there for some time desperately hoping may be they would receive help, nothing showed up and they went back.
That night I had to call numbers, trying to seek help from British Airways, I finally got assistance from headquarters to reschedule the flight but we would pay the flight difference. I asked them to give me time, so that I would find out the duration the transit visa takes to come out just to be certain about the flight date. I called the team back the following day to walk around town to check where the transit visa application centre was and made a booking. They did that and then went back home.
After considering transit visa requirements and its duration (3 weeks) and including Easter holiday I decided to call back and gave out the date to be 16th May, 2019. This time the flight was booked under one ticket, ran by British Airways to Australia. The departure was almost midnight and landing Heathrow in the morning, then comes straight to Australia.
I got the itinerary and was told the ticket and confirmation email would be available after 48 hrs. I waited for this day, before the day I had to call back if they could help me speedup the confirmation email because I was worried about time, but I was told to wait for this time to elapse, but then a staff told me to send the itinerary then advise them that the rest of the documents would be sent later. I wanted to talk to the same person who helped initially about the terms of rescheduling, but I couldn’t instead I was told my case was closed and would only be opened once the transit visa feedback comes in, the staff added and said all remarks are written down so every staff can access. I later decided to do as advised (submitting the application with itinerary and advising them), I was confident about receiving this information just per the terms of BA. I waited for this but didn’t come, transit visa application was done and irreversible. and after a week I received a call one night, the staff said that she forgot to save some information, and so we had to rebook. I got the confirmation email the next day.
For UK immigration there is no direct contact and we couldn’t submit this information at our own time, instead we had to wait for them to contact us. I got confirmation email and ticket on 23rd April, 2019, this was a week after original rescheduling, bearing in mind that the flight date had been indicated to be on 16th May,2019 during the application of Transit Visa. While waiting for immigration request about additional documents, shockingly, we ended up receiving refusal notice for my mum’s transit visa. At this time, I got more confused, I had to call every British Airways line, I called also UK Government immigration and they told me, she would be allowed to travel under Transit Without Visa (TWOV). Then I called immigration at airport Heathrow requesting for more information in this case, they asked me to have someone get to the departure airport and asked them to call, instead of directly dealing with the client.
Remember, when the passenger heard about transit visa refusal, she fell sick, and we didn’t want to send her to the airport again if the statement was the same, her age and health condition doesn’t allow me to do that. We made another arrangement to the airport, my family member had to go in the evening and stayed at the airport till around 1.00 am, because we had to talk to the manager on duty BA after clearing with the passengers to be flown, the person had all the documents including the current ticket, and after explaining and looking at our issue, the manager said the passenger would be exempted to travel without transit visa through UK but since BA don’t allow Australian Visa grants in paper notifications, then she is required to have a transit visa, she added and said that they don’t have access to system or rather tools which would help them to detect the validity of electronically issued visa grants. I am still shocked because Australian visas are electronically issued, one of the conditions under TWOV exempts some nationalities holding valid Australian visa to transit UK without UK visa. This flight was booked under one ticket.
I explained about the case about delay of these documents during booking but the person seemed not to be in the right position to handle, I told the manager about making a call to London Heathrow but declined and said unless London(Heathrow) calls them instead and claimed to be in a hurry, the phone was hanged up. My family member then left the airport at around 2.00 am. Earlier before I had called BA- Australia severally about the case, they confirmed and told me the passenger doesn’t need transit visa but I asked them to write something for the passenger, I couldn’t afford to send her to the airport without any assurance again, But the supervisor told me she is not authorized to do so. Later the supervisor assisted to follow up with JKIA(Kenya) BA Reservation team and she later told me that she has been calling but no one received. I explained about the recent information from the manager but convinced me to wait for the final feedback, I then called back Kenya again several times thinking that the decision emerged to be different from what the manager had said previously, but all in vain, the phone was off. Meanwhile I thought about remaining options.
The days elapsed and after trying all corners, actually I didn’t find anywhere that seemed to solve a problem for any passenger who needed immediate help. We were getting more desperate and desperate when a new day comes. After sometime I received a call from British Airways Australia, asking me to provide more information about this passenger, they asked for the reason why the passenger was coming I told them it was because I wasn’t feeling well and I just had a newborn baby. Actually at this point I didn’t know after booking a ticket with BA we still needed to undergo recruiting like activity.They told me to wait for the feedback, because the day was approaching I got worried and decided to call back the manager and luckily she picked my call and unfortunately she gave me the same information that transit visa was a requirement. I thought about the email requesting more information about the passenger, and I concluded that the passenger didn’t qualify to travel through BA even after being granted quick visa to care for someone unwell.
After some days I called the BA Australia and explained about the case again about transit visa denial where the route cause wasn’t our fault. why would someone forget to place my booking hence disrupting the whole process, and thinks that I would blindly forgive and leave the money in the pockets of BA. At this point no one seemed to help, I pleaded with them not until one of the staff asked me that she has raised the issue and politely asked me to wait for the feedback. That evening I received a call, and the staff talked about earlier information about transit visa being a requirement. I told the staff I knew about that but I was expecting a different information concerning the delay of the confirmation email and so, the story ended there, no help yet.
I called back later and asked them what other options were available, the staff said unless I chose to cancel, the staff advised me there was nothing I would recover unless tax fees only, I asked him to cancel it. After a day or two, this was after the flight date had gone, I pictured how painful to lose almost 3000 AUD and immediately called back. I found a different staff, and asked if there was another option instead of cancelling, I had to explain my case first, she told me I could choose to put on hold, I wanted to ask her to put on hold but she told me that she had checked and found that it was already on hold and not cancelled.
I had written the information to Customer Relations but I received a feedback saying they only handle after travel experience issues, I saw where they indicated if you needed urgent help you could alert them by writing, I did and I didn’t receive any response at all.The next day just to be sure, I called back BA and I found the initial staff who did cancellation for me, he said the cancellation was on the process, I told him I thought it was on hold but he totally turned down and said the cancellation was on the process, the story contradicted the information I received earlier from a different staff. Then I called a customer relations staff trying to explain about the issue, but she said there was nothing much they could do since the plane had been flown already, so this time round they are able to solve pre travel issues, she advised me to book another flight?? I realized things were getting worse every time I made a call and decided to give up. The next day I received an email and not so long I received around 300 AUD losing around 2600 AUD. The ticket return date is still a couple of months away, I remember I went to an extent of asking for partial cancellation now that BA documents delay was one of the reasons that led to transit visa refusal and it wasn’t our fault, no one helped either. The cancellation process was very quick that was amazing, but I am still trying to seek for help till then.
When I check with IATA, there is an exemption
Last edited by NWIFlyer; May 31, 2019 at 6:10 am Reason: Make more readable
May 31, 2019, 4:41 am
#2
Join Date: Feb 2014
Location: ±38,000 feet
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Posts: 6,428
Could you please cut this into smaller managable paragraphs?
Ideally just facts of what date your each leg of journey was and what passport nationality and what visa your mom held.
EG
LEG 1 NBO-LHR on Apr 26
LEG 2 LHR-... on ...
Nationality Kenya
Visa Australia only
Ideally just facts of what date your each leg of journey was and what passport nationality and what visa your mom held.
EG
LEG 1 NBO-LHR on Apr 26
LEG 2 LHR-... on ...
Nationality Kenya
Visa Australia only
May 31, 2019, 4:41 am
#3
Join Date: Feb 2018
Posts: 56
What advice do you want?
my initial advice would be to not book such a complex routing in the first place for an elderly relative. Nbo-lhr-doh-Mel for $3000 aud ... nbo-auh-Mel probably more like $2000 Aud, a lot quicker and far less complex.
my initial advice would be to not book such a complex routing in the first place for an elderly relative. Nbo-lhr-doh-Mel for $3000 aud ... nbo-auh-Mel probably more like $2000 Aud, a lot quicker and far less complex.
May 31, 2019, 4:49 am
#4
Join Date: Feb 2014
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Posts: 6,428
But I suppose that is not the advice OP is after. More about was the Australian visa sufficient for an airside transit at LHR?
May 31, 2019, 4:51 am
#5
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
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Welcome to FT jeps!
Just to add to nufnuf77's post, I think we would need the following information to try and check:
Country of Citizenship:
Country of Residency:
Departing From: NBO?
Transit Country: UK & Qatar?
Destination Country: Australia?
Just to add to nufnuf77's post, I think we would need the following information to try and check:
Country of Citizenship:
Country of Residency:
Departing From: NBO?
Transit Country: UK & Qatar?
Destination Country: Australia?
May 31, 2019, 4:51 am
#6
Join Date: Feb 2014
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This is what GOV.UK gives for your case - look at last bullet point:
E-visas or e-residence permits are not acceptable unless your airline is able to verify it with the issuing country. Contact your airline for more information.
You’ll need a visa to pass through the UK in transit (unless you’re exempt)
You should apply for a Direct Airside Transit visa if you arrive in the UK on a flight and leave again without passing through immigration control.Exemptions
You don’t need a visa if you have one of the following:- a visa for Canada, New Zealand, Australia or the USA (this can be used for travel to any country)
- a residence permit issued by Australia or New Zealand
- a common format residence permit issued by an European Economic Area (EEA) country or Switzerland
- a resident permit issued by Canada after 28 June 2002
- a uniform format category D visa for entry into a country in the European Economic Area (EEA) or Switzerland
- an Irish biometric visa (marked ‘BC’ or ‘BC BIVS’ in the ‘Remarks’ section)
- a Schengen Approved Destination Scheme (ADS) group tourism visa where the holder is travelling to the Schengen country that issued the visa
- a flight ticket from the Schengen area, if you can prove that you entered the Schengen area in the previous 30 days on the basis of a valid Schengen ADS visa
- a valid USA I-551 Temporary Immigrant visa issued by the USA (a wet-ink stamp version will not be accepted)
- a valid USA permanent residence card issued by the USA on or after 21 April 1998
- an expired USA I-551 Permanent Residence card issued by the USA on or after 21 April 1998, with a valid I-797 letter authorising extension
- a valid standalone US Immigration Form 155A/155B issued by the USA (attached to a sealed brown envelope)
E-visas or e-residence permits are not acceptable unless your airline is able to verify it with the issuing country. Contact your airline for more information.
May 31, 2019, 4:55 am
#7
Join Date: Oct 2004
Posts: 732
As nufnuf77 said, please split this into paragraphs, it's very difficult to read.
I think what you are saying is that your mom would normally require a transit visa to transit at LHR, but that you were using the exemption whereby if she has a valid Australian visa, then she would be exempt from requiring a UK transit visa for direct airside transit. And that she was denied boarding by BA because she only had the visa grant document issued when her digital Australian visa was granted.
First, you have my complete sympathy. I feel like the system has done you a complete injustice. The exact same thing happened to my partner in December 2017. She was denied boarding, despite having an electronic Australian visa and a paper visa grant notice.
How it works is that BA have some kind of relationship with a UK immigration offer who is responsible for certain airports/areas. In our case, the BA check-in staff took a photo of her visa grant notice via whatapp and the UK immigration officer replied saying that it was not valid for UK visa exemption purposes. I believe, and still believe, according to the rules published on the UK immigration website, that this was a mistake.
It's a bit of a joke that BA don't have access to such tools to verify Australian E-Visa, given that BA actually flies to Sydney itself, and that the Australian government have an app that anyone can use, which does exactly this.
In our case, I had to book a new flight with a different airline for my partner that avoided the UK. I complained to BA and got a call from someone who said that they were following guidelines from UK immigration and basically that there was nothing we could do about it.
I was unable to find any contact information for the UK immigration authorities and there appears to be no avenue for complaint.
I think what you are saying is that your mom would normally require a transit visa to transit at LHR, but that you were using the exemption whereby if she has a valid Australian visa, then she would be exempt from requiring a UK transit visa for direct airside transit. And that she was denied boarding by BA because she only had the visa grant document issued when her digital Australian visa was granted.
First, you have my complete sympathy. I feel like the system has done you a complete injustice. The exact same thing happened to my partner in December 2017. She was denied boarding, despite having an electronic Australian visa and a paper visa grant notice.
How it works is that BA have some kind of relationship with a UK immigration offer who is responsible for certain airports/areas. In our case, the BA check-in staff took a photo of her visa grant notice via whatapp and the UK immigration officer replied saying that it was not valid for UK visa exemption purposes. I believe, and still believe, according to the rules published on the UK immigration website, that this was a mistake.
It's a bit of a joke that BA don't have access to such tools to verify Australian E-Visa, given that BA actually flies to Sydney itself, and that the Australian government have an app that anyone can use, which does exactly this.
In our case, I had to book a new flight with a different airline for my partner that avoided the UK. I complained to BA and got a call from someone who said that they were following guidelines from UK immigration and basically that there was nothing we could do about it.
I was unable to find any contact information for the UK immigration authorities and there appears to be no avenue for complaint.
May 31, 2019, 4:58 am
#9
Join Date: Oct 2004
Posts: 732
May 31, 2019, 5:03 am
#10
Join Date: Jun 2009
Location: London, United Kingdom
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Posts: 2,636
May 31, 2019, 5:14 am
#11
Join Date: Sep 2014
Location: London
Posts: 342
May 31, 2019, 5:18 am
#12
Ambassador, British Airways; FlyerTalk Posting Legend
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May 31, 2019, 5:30 am
#13
Join Date: Oct 2015
Location: NT Australia
Programs: QF WP
Posts: 4,160
OT/
australia and NZ also do these airside transit visas so it’s definitely not just a UK thing
/OT
afaik there is no way around the electronically issued visa for Australia anymore, as visa labels are no longer issued even on request
can someone who knows a bit more about BA advise if it might be possible to rebook to QR NBO-DOH-MEL? Or possibly just retain the DOH-MEL leg and book a separate NBO-DOH? Would presumably be an expensive change and an expensive lesson but the only way I can think of to retain any kind of value from the ticket without either a transit visa or a TWOV exemption, which it seems won’t be forthcoming
australia and NZ also do these airside transit visas so it’s definitely not just a UK thing
/OT
afaik there is no way around the electronically issued visa for Australia anymore, as visa labels are no longer issued even on request
can someone who knows a bit more about BA advise if it might be possible to rebook to QR NBO-DOH-MEL? Or possibly just retain the DOH-MEL leg and book a separate NBO-DOH? Would presumably be an expensive change and an expensive lesson but the only way I can think of to retain any kind of value from the ticket without either a transit visa or a TWOV exemption, which it seems won’t be forthcoming
May 31, 2019, 5:46 am
#14
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Posts: 63,794
Just to greet and welcome you to the BA Forum jeps, and I'm sorry to read of the problems here.
This forum has a number of experts (self appointed mainly! But still useful). If you could perhaps clarify what you ideally want to see happen now, then I think we can give some help. However, we aren't officially linked with either British Airways or the UK Border Force - we are a user forum.
This forum has a number of experts (self appointed mainly! But still useful). If you could perhaps clarify what you ideally want to see happen now, then I think we can give some help. However, we aren't officially linked with either British Airways or the UK Border Force - we are a user forum.
May 31, 2019, 6:24 am
#15
Original Poster
Join Date: May 2019
Posts: 7
(10th April, 2018) The first flight was from Kenya(2335 hrs)to London(Heathrow)- 6.20 am … London( Hearthrow) 9.00 am to Doha then to Melbourne – ( two tickets)She was denied boarding and needed transit visaSo we rescheduled and applied for Transit visa without confirmed email and official tickets because the booking staff forgot to save the card details hence delaying and we couldn’t wait because it takes log for process. We ended up submitting and advising them that we would submit the rest of the documents, Thereafter the Transit visa was declined.
Rescheduled flight (16th May, 2019) Kenya (2335 hrs) to London(6.20 am), from London(heathrew) 9.30 pm to Sydney the Melbourne. This was one ticket operated by BA till Australia – we had to cancel this because they said the transit visa is still required because Australia paper notification is not acceptedWhen I check in the BA website, she is exempted, and when I call immigration Uk they still say she is exempted. She holds
Kenyan Passport
Australian Visa
Yes I realized I made a big mistake
I thought she didn't require transit visa under TWOV
Rescheduled flight (16th May, 2019) Kenya (2335 hrs) to London(6.20 am), from London(heathrew) 9.30 pm to Sydney the Melbourne. This was one ticket operated by BA till Australia – we had to cancel this because they said the transit visa is still required because Australia paper notification is not acceptedWhen I check in the BA website, she is exempted, and when I call immigration Uk they still say she is exempted. She holds
Kenyan Passport
Australian Visa
Yes I realized I made a big mistake
I thought she didn't require transit visa under TWOV
Last edited by NWIFlyer; May 31, 2019 at 6:29 am Reason: Merge consecutive posts to help OP with five post limit