Tier points not posted
May 24, 2019, 9:41 am
#1
Original Poster
Join Date: Dec 2013
Location: Shoreham By Sea
Programs: BAEC Gold
Posts: 1,330
Tier points not posted
On 16th I flew DUB CLT DFW ICT on AA metal but a BA ticket. The DUB CLT has credited but not the other 2 legs. Is this normal after a week or should I make a claim now for missing points?
May 24, 2019, 9:51 am
#3
Join Date: Mar 2006
Location: New York, NY
Programs: BA Gold, Flying Blue Gold, Starwoods Gold
Posts: 97
I had exactly the same issue a couple of weeks ago. I ended up just entering the ticket number in the "claim missing avios" on ba.com and the TP and avios appeared immediately. Is handy the ticket number is also stored on the mobile boarding pass which i didnt realise but was super helpful rather than trying to find the paper boarding card.
May 24, 2019, 8:07 pm
#4
Original Poster
Join Date: Dec 2013
Location: Shoreham By Sea
Programs: BAEC Gold
Posts: 1,330
Thanks. Just filed the form on the website. I used the other airline form and gave the BA flight number. Hoping that was right. However, only managed to report one set of missing points as the online form didn’t recognise ICT or Wichita. Am I going to have to call?
May 25, 2019, 12:35 am
#6
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,804
Yes, I think this is better on the telephone, I think there is a risk of webform ping-pong looking at these details.
Jun 3, 2019, 4:06 am
#7
Original Poster
Join Date: Dec 2013
Location: Shoreham By Sea
Programs: BAEC Gold
Posts: 1,330
Little update on this. I actually used the online form to claim the CLT to DFW leg and the Avios and TP appeared within 24 hours. I called (9 days ago) to ask for the points on the DFW to ICT leg and I was told the request would be processed.
Yesterday as they were not showing I called again. I would normally be more patience but tomorrow is the end of my TP collection year and without these 40 tier points I would be stuck on 1495. The operator said she can make me gold right away and will also chase up the points.
Sure enough, an hour later an email arrived saying I was gold (but still with 1495 points). I was even able to select 1A on a booked 747 flight. So my question now is, when my TP eventually post will these be a bonus start to my next collection year?
Yesterday as they were not showing I called again. I would normally be more patience but tomorrow is the end of my TP collection year and without these 40 tier points I would be stuck on 1495. The operator said she can make me gold right away and will also chase up the points.
Sure enough, an hour later an email arrived saying I was gold (but still with 1495 points). I was even able to select 1A on a booked 747 flight. So my question now is, when my TP eventually post will these be a bonus start to my next collection year?
Jun 3, 2019, 4:38 am
#10
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,991
Jun 17, 2019, 3:03 pm
#11
Original Poster
Join Date: Dec 2013
Location: Shoreham By Sea
Programs: BAEC Gold
Posts: 1,330
Just an update. Still not TP or Avios. It’s not many (DFW to ICT in J) and I’m in a new TP year. But I should get them.
Called an hour ago and was told it would be passed to back office. What I was told 2 weeks ago. Was asked for my boarding pass - I don’t have it.
Those 40 TP might be useful for lifetime gold one day and those 1000 avios could be what I need to have enough to make a F redemption.
Over an our spent on hold and talking to agents in total. Would you just give up?
Called an hour ago and was told it would be passed to back office. What I was told 2 weeks ago. Was asked for my boarding pass - I don’t have it.
Those 40 TP might be useful for lifetime gold one day and those 1000 avios could be what I need to have enough to make a F redemption.
Over an our spent on hold and talking to agents in total. Would you just give up?
Jun 17, 2019, 4:46 pm
#12
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
Have you tried reaching out to @BAMissingAvios on here?
