One leg of TP run missing in BA MMB

Old May 23, 19, 11:28 am
  #1  
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One leg of TP run missing in BA MMB

My missus gifted me a TP run to MIA for our anniversary. I am booked to go

ARN-HEL - AY
HEL-LHR - AY
LHR-CLT - AA
CLT-MIA - AA
MIA-JFK - AA
JFK-LHR - AA
LHR-HEL - BA (operated by AY)
HEL-ARN - BA (operated by AY)

I can see all flights in the BA MMB except the MIA-JFK Leg. It isn't showing the TP count for this leg as well. I can see all flights in the AA MMB but that doesn't show me my TP earning. Any thoughts on where I can see all the info together?
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Old May 23, 19, 11:31 am
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Finnair should show the whole thing. But it looks like an AA booking so use the record locator there as a first step.
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Old May 23, 19, 11:34 am
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@bisonrav unfortunately, that's not the case... tried already
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Old May 23, 19, 11:37 am
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It's quite normal anyway on a mixed itinerary ticket. What is the e-ticket prefix? You should be able to figure it out by calling whoever issued the ticket, also try using the Qantas manage my booking as it may give you an alternative PNR.
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Old May 23, 19, 11:38 am
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Not my area of knowledge re TP runs but a few posts coming in already and there is a fantastic knowledge on here, and elsewhere on Flyertalk, and I consider it a fantastic resource but it's only possible by each and every member contributing.

However, I'm digressing a little so welcome to Flyeralk and the BA Board Kabeer Mahajan.

Originally Posted by Kabeer Mahajan View Post
My missus gifted me a TP run to MIA for our anniversary
What a great present!
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Old May 23, 19, 1:16 pm
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Same Probleme here on two tp runs here. Some flights are missing in either Ba or aa mmb.

Can we be sure that this is only a listing problem and not a booking problem?

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Old May 23, 19, 1:26 pm
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I had this on an AA booking on BA/AA metal. Phoned AA and assured itís all ticketed and the ticketed flights match the info in the rest of the booking.
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Old May 23, 19, 1:27 pm
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Nothing is ever sure, but missing flights in a multicarrier booking when viewed via BA MMB are normal.

Procedure is to work out who issued the ticket (e-ticket prefix) and call them for the Record Locator/PNR in their system. At the same time, check the booking. If it's AA (001) which it probably is with this routing, they are very good and quick with phone support.

For my Babybus fare to Miami, which this seems to be derived from, I had three PNRs in the end, for AY, BA and AA.

Qantas often figures things out, Check My Trip Classic is also pretty good.
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Old May 23, 19, 2:06 pm
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I can add, that you might want to try loading your booking with Malaysian Airlines. Under the 'additional services' tab since they have an option to 'view other references'. Went on it today and it had several PNR's listed.

So to answer your question, try MH (Malaysian).

Now to ask a question; has she booked a ticket for herself as well?!
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Old May 23, 19, 2:26 pm
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You can see many tickets (tickets, not PNRs) over many airlines on the Saudia Airlines website. This can be a useful resource to check that your eticket looks right, although I admit that it seems like a strange place to go.
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Old May 24, 19, 3:32 am
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Originally Posted by MSPeconomist View Post
You can see many tickets (tickets, not PNRs) over many airlines on the Saudia Airlines website. This can be a useful resource to check that your eticket looks right, although I admit that it seems like a strange place to go.
QR may also be helpful after that: it seems to work with most Amadeus PNRs to at least look up the booking, but also allows lookup by ticket number [though I've not used that as much].
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Old May 24, 19, 11:02 am
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Thanks all for the welcome and advice... looks like I’m going to be spending time with AA on the phone....
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Old May 24, 19, 11:15 am
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What is your query with AA? If it's that it doesn't show how many avios and TPs you get on that flight then that's normal for AA.

What is important is that they credit your account once you have flown.
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Old May 24, 19, 11:23 am
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Originally Posted by UKtravelbear View Post
What is your query with AA? If it's that it doesn't show how many avios and TPs you get on that flight then that's normal for AA.

What is important is that they credit your account once you have flown.
I just want to confirm that the MIA-JFK leg is ticketed and confirmed....
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Old May 24, 19, 11:27 am
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You will have two BA record locators, 1 will show a subset of the flights, the other will show them all. Call BA and ask for it. As long as AA shows all your flights ticketed you are absolutely fine.
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