CW - Very disappointing
May 19, 2019, 3:51 am
#46
Suspended
Join Date: Mar 2014
Programs: Regarded as total and utter snob amongst the BAEC community.
Posts: 971
People should use social media more especially Instagram and have an open/public profile, then upload your pictures with comments and tag BA within then so then more people can share your experiences whether it be hygiene, food and beverage, damaged seats etc.
May 19, 2019, 3:53 am
#47
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,990
I would imagine that BA has very detailed and specific SOPs (standard operating procedures) but, alongside very many excellent members of staff, also has a large number of crew members who are incapable of, or have no real interest in, delivering the specified service.
At the other end of the spectrum, I find that cabin crew on QR stick to the procedures so rigidly that the service comes across as robotic and obsequious, and I'd actually prefer a hit-and-miss BA crew to that.
At the other end of the spectrum, I find that cabin crew on QR stick to the procedures so rigidly that the service comes across as robotic and obsequious, and I'd actually prefer a hit-and-miss BA crew to that.
May 19, 2019, 5:08 am
#48
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,690
Not sure what you mean but "incorrect expectations"? I paid for a seat in J, and I expected a J class service. From your reply, it seems I should have expected Ryanair service and it would have been a bonus to get food and drink at all even if it were thrown at me. It does annoy me when people say, well its BA, what do you expect? I expect what I paid for. End of.
May 19, 2019, 6:29 am
#49
Join Date: Jan 2016
Posts: 79
I would imagine that BA has very detailed and specific SOPs (standard operating procedures) but, alongside very many excellent members of staff, also has a large number of crew members who are incapable of, or have no real interest in, delivering the specified service.
At the other end of the spectrum, I find that cabin crew on QR stick to the procedures so rigidly that the service comes across as robotic and obsequious, and I'd actually prefer a hit-and-miss BA crew to that.
At the other end of the spectrum, I find that cabin crew on QR stick to the procedures so rigidly that the service comes across as robotic and obsequious, and I'd actually prefer a hit-and-miss BA crew to that.
May 19, 2019, 9:23 am
#50
Join Date: Dec 2005
Location: Middle Earth, and often worse
Programs: BAEC Silver, A3 Gold
Posts: 2,217
I fly BA099 LHR-YYZ in CW on a 787 on July 19th. After reading this thread, I am wondering if this was a one-of situation? Years ago I had several OPUPs to CW from WT+ and all experiences were really nice.
Anything to look forward to on CW in 787 service LHR-YYZ? Just curious as I am not changing that flight
Anything to look forward to on CW in 787 service LHR-YYZ? Just curious as I am not changing that flight
May 19, 2019, 9:29 am
#51
Join Date: Oct 2006
Location: UK
Programs: BA Blue, IC Spire Ambassador
Posts: 5,227
I fly BA099 LHR-YYZ in CW on a 787 on July 19th. After reading this thread, I am wondering if this was a one-of situation? Years ago I had several OPUPs to CW from WT+ and all experiences were really nice.
Anything to look forward to on CW in 787 service LHR-YYZ? Just curious as I am not changing that flight
Anything to look forward to on CW in 787 service LHR-YYZ? Just curious as I am not changing that flight
It’s a good indication that you have flown BA CW before and enjoyed it, and I suggest you go on to your flight expecting it to go well and it probably will.
If you look for things to improve you will doubtless find them, as with most things!
May 19, 2019, 12:48 pm
#52
Join Date: Nov 2011
Location: London
Programs: BA Gold
Posts: 4,028
I flew back from JFK to LHR on the UD of a 744 in the last week (18:30 flight). The crew were fairly efficient, but felt it was very much: here's your drink, here's your food, night night. I had to send my soup starter back as it was stone cold (it came back luke warm). I appreciate that lots of pax want to sleep asap, but the service was very very short and 'goodnight'. And that was 18:30 flight, not 22:00h.Hadn't flown Club World for a long time, and combined with the narrowness of the seat, will be looking to UUA to F at every opportunity in future.
May 19, 2019, 12:52 pm
#53
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,087
Well we don’t have a sleeper service anymore but that is the sort of delivery that customers normally request, obviously the soup should be hot but we still have an ongoing problem with the flasks the soup is loaded in.
May 19, 2019, 1:07 pm
#54
Suspended
Join Date: Jun 2008
Posts: 2,246
May 19, 2019, 1:20 pm
#55
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,144
Warm white wine, severely chilled red ... is this rocket science?
May 19, 2019, 1:25 pm
#56
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,087
BA have been promising a fix for this for over a year and as yet nothing has been done.
May 19, 2019, 1:26 pm
#57
Join Date: Dec 2005
Location: Middle Earth, and often worse
Programs: BAEC Silver, A3 Gold
Posts: 2,217
I don’t know exactly how many CW passengers BA carries every day but it must be tens of thousands. Of those, some will be disappointed.
It’s a good indication that you have flown BA CW before and enjoyed it, and I suggest you go on to your flight expecting it to go well and it probably will.
If you look for things to improve you will doubtless find them, as with most things!
Yes, there are always dissatisfied flyers - for a variety of reasons. I will take your comments and expect a good CW flight in July. Positive expectations usually result in positive experiences. ^ Plus, some nice victuals and libations will add to the experience... Thanks for your advice, IAMORGAN.
May 19, 2019, 2:16 pm
#58
Join Date: Jan 2007
Location: Home Counties, UK
Programs: BA Silver
Posts: 539
I have just arrived home after getting off BA40 DUR/LHR in J, my first Dreamliner flight. Very attentive crew I have to say and a lovely smooth flight. I asked for a coffee at some stage which came but she made off before I realised there was no sugar so I pressed the call button for the first time ever and she was back within half a minute. They came round with snacks several times and breakfast and the later meal was very good. Hubby had the soup which was acceptably heated. Also we fair breezed through immigration and our suitcases were waiting for us, probably took 30 minutes at most from disembarking to getting to the long term bus stop. All in all a good day.
May 19, 2019, 3:21 pm
#59
Join Date: Mar 2011
Location: UK
Posts: 126
We've just returned from Jamaica (KIN) to LGW on one of the refurbished 777 in CW. It was booked as a package and we were quite looking forward to it. We've travelled both in Emirates, Singapore and Virgin in J so the bar was set high. Oh dear, what a shambles. The main bug bear, on both legs, was the service. We were offered a drink before lunch and dinner respectively, and that was it. We had to practically beg for a drink with the meal, and forget about refills. The crew were rushing up and down with passenger meals and there was no real personal interaction. I like the way with other airlines, that the table is laid out for you, however with BA you are handed a preloaded tray which incorporates the tablecloth.
It all seemed very rushed, and on the return leg, we weren't offered a hot towel to refresh ourselves before the meal service, than the CSM (or whatever they are now called) tried to take my tray away before I'd finished my main course, when I asked for a refill, but that was ignored.
Since they have the "larder" where I can help myself, when I went there after 30 minutes, basically it was bare.
So all in all, very disappointing. I'm not blaming the CC as they were very rushed, but its certainly not on a par with other airlines. Our next "big trip" is to Perth/Australia in January, with Qantas in J, hopefully they'll be in a different, better, league than BA.
It all seemed very rushed, and on the return leg, we weren't offered a hot towel to refresh ourselves before the meal service, than the CSM (or whatever they are now called) tried to take my tray away before I'd finished my main course, when I asked for a refill, but that was ignored.
Since they have the "larder" where I can help myself, when I went there after 30 minutes, basically it was bare.
So all in all, very disappointing. I'm not blaming the CC as they were very rushed, but its certainly not on a par with other airlines. Our next "big trip" is to Perth/Australia in January, with Qantas in J, hopefully they'll be in a different, better, league than BA.
May 19, 2019, 3:45 pm
#60
Join Date: Apr 2014
Programs: BAEC Gold
Posts: 397