CW - Very disappointing
May 18, 2019, 7:14 am
#16
Suspended
Join Date: Oct 2018
Programs: BA GGL, UA Premier Gold, Marriott Plat, Hyatt Explorist, Various Rental Car Statuses
Posts: 104
probably a good ratio if extracted over a larger cabin but can’t think of another J product with roughly that number of seats that wouldn’t have four crew.
May 18, 2019, 7:15 am
#17
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,691
Always worth feeding back. It might not achieve much but the more the management hear about it, the more likely something might be done to improve things in the future (not holding breath):
https://www.britishairways.com/en-gb...nts-and-claims
https://www.britishairways.com/en-gb...nts-and-claims
May 18, 2019, 7:31 am
#18
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399
..........................................
So all in all, very disappointing. I'm not blaming the CC as they were very rushed, but its certainly not on a par with other airlines. Our next "big trip" is to Perth/Australia in January, with Qantas in J, hopefully they'll be in a different, better, league than BA.
There’s a chance that something perfectly enjoyable (or even spectacularly good) will happen ; but - as in your own unhappy experience and that of many others who have reported here - there’s a fair chance you will be left with a distinct feeling of disappointment.
May 18, 2019, 8:22 am
#20
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 2,925
Did I say that, no I said they had a duff crew!
The reason I said product expectations was that the OP said they preferred this: “ I like the way with other airlines, that the table is laid out for you, however with BA you are handed a preloaded tray which incorporates the tablecloth.”
Not as much of an issue (but there is no perfect airline obviously, BA does have strengths) on other airlines I fly on this particular topic, always an FA doing the rounds.
Last edited by Admiral Ackbar; May 18, 2019 at 9:05 am
May 18, 2019, 8:34 am
#21
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,092
Also mine if I did, I can tell that the OP is rightly upset but adding in product differences that would have been known before travel to service failures just in my opinion slightly devalues the post.
May 18, 2019, 8:57 am
#23
Join Date: Jul 2014
Location: Buckinghamshire
Programs: BAEC Gold Guest List, Hilton Honours Diamond, Accor Gold
Posts: 2,303
I flew back from JFK to LHR on the UD of a 744 in the last week (18:30 flight). The crew were fairly efficient, but felt it was very much: here's your drink, here's your food, night night. I had to send my soup starter back as it was stone cold (it came back luke warm). I appreciate that lots of pax want to sleep asap, but the service was very very short and 'goodnight'. And that was 18:30 flight, not 22:00h.Hadn't flown Club World for a long time, and combined with the narrowness of the seat, will be looking to UUA to F at every opportunity in future.
May 18, 2019, 9:09 am
#24
Suspended
Join Date: Jan 2005
Location: London
Programs: plenty - ggl, ccr, etc, etc.
Posts: 1,704
the worst Qantas of many I’ve experienced has been leagues better than this.
But their premium economy fares are typically higher than what BA gets in CW on some routes like Jamaica especially.
so it’s the case of you get what you pay for. (Or the average punter pays).
But their premium economy fares are typically higher than what BA gets in CW on some routes like Jamaica especially.
so it’s the case of you get what you pay for. (Or the average punter pays).
May 18, 2019, 9:39 am
#25
FlyerTalk Evangelist
Join Date: Dec 2008
Location: Home: East Mids UK - Work (Base): Accra, Ghana.
Programs: BAEC: Silver - Marriott: Titanium
Posts: 12,086
I have just had an equally disappointing experience on EY in J...
I don't think its anything to do with the amount of crew serving the cabin on the 777 at LGW... We did 32 pax with 3 crew on the mid-J 744 at LHR and it was never rushed, and that was also sharing a galley with WT+, and the galley operator helping out with the WT+ service a lot of the time too.
So, I think a duff crew and expectations too high will always lead to a crap flight.
I don't think its anything to do with the amount of crew serving the cabin on the 777 at LGW... We did 32 pax with 3 crew on the mid-J 744 at LHR and it was never rushed, and that was also sharing a galley with WT+, and the galley operator helping out with the WT+ service a lot of the time too.
So, I think a duff crew and expectations too high will always lead to a crap flight.
May 18, 2019, 10:08 am
#26
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,145
However, as time goes by I become more inclined to pursue expected standards of service in CW. And ... harrumph!
May 18, 2019, 10:28 am
#27
Join Date: Dec 2014
Location: UK
Programs: BA, U2+, SK, AF/KL, IHG, Hilton, others gathering dust...
Posts: 2,552
In fairness to the OP, the point about laying the table was the only real product comparison. If you’ve never travelled in BA CW, how would you know about a detail like this in advance (BA service on a tray)? If you’ve only been in the business class of (multiple) other carriers where the table is laid by the crew, it’s not really surprising you would expect the same. I’d say the expectation was reasonable, but unrealistic in reality if you really knew the BA product.
May 18, 2019, 10:55 am
#28
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,145
I sort of understand the imperatives of serving the tray. ISTR it used to be nicer, but I guess that’s ‘progress’. There’s still no room for my bloody bread plate, though!
May 18, 2019, 10:57 am
#29
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,092
Possibly, but the OP seems to be a fairly frequent flyer and savvy enough to have done their research before booking, I am in no way condoling the bad service they received.