“We need to confirm your identity”

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Old May 15, 19, 12:24 pm
  #1  
A13
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Join Date: Feb 2018
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“We need to confirm your identity”

Does anyone else keep having their BAEC account locked when they try and log in? Had it three times now in the past couple of weeks...

We need to confirm your identity

  • To ensure the security of your account, please reset your password.
  • We'll send you a code for you to use to log in and ask you to choose a new password.

really annoying...
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Old May 15, 19, 12:25 pm
  #2  
 
Join Date: Aug 2007
Location: London, United Kingdom
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Originally Posted by A13 View Post
Does anyone else keep having their BAEC account locked when they try and log in? Had it three times now in the past couple of weeks...

We need to confirm your identity

  • To ensure the security of your account, please reset your password.
  • We'll send you a code for you to use to log in and ask you to choose a new password.

really annoying...
Me too. It's driving me up the wall. There is no need to change my password
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Old May 15, 19, 12:59 pm
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Join Date: Nov 2011
Location: Brighton. UK
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It could be someone using the wrong account number by transposing some digits in their BAEC number or have a similar email address and they are equally frustrated that they can't get into 'their' account!
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Old May 15, 19, 1:39 pm
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Join Date: Mar 2015
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It's been happening to me as well, most recently this afternoon.
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Old May 15, 19, 1:42 pm
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Join Date: May 2016
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The website has been a mess all afternoon, been trying to book a simple Paris return and it keeps failing at the last stage.

Finally got it booked about 10 minutes ago, after giving up after lunch.
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Old May 15, 19, 1:49 pm
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Join Date: Nov 2009
Location: East Berlin
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I’ve had to confirm my identity and reset my password twice in the last week. I’m not sure how BA confirmed my identity, other than sending a text message to my phone but that somehow satisfies the test.

Palmer
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Old May 15, 19, 2:51 pm
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Join Date: Jul 2004
Location: Lewes, UK
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Originally Posted by Palmer View Post
I’ve had to confirm my identity and reset my password twice in the last week. I’m not sure how BA confirmed my identity, other than sending a text message to my phone but that somehow satisfies the test.

Palmer
Same here. They are using two-factor authentication....sending a code number to your registered phone number which you then use to authenticate.

Definitely something up with the systems though.
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Old May 15, 19, 2:59 pm
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Join Date: Sep 2015
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Happened to both me and the wife twice in the last few weeks, also getting very fed up with this
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Old May 16, 19, 5:30 am
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Join Date: Aug 2007
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Originally Posted by UKtravelbear View Post
It could be someone using the wrong account number by transposing some digits in their BAEC number or have a similar email address and they are equally frustrated that they can't get into 'their' account!
Not in my case: it's remembered (correctly) by Chrome.
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Old May 16, 19, 5:40 am
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Join Date: Nov 2011
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Originally Posted by hsmall View Post
Not in my case: it's remembered (correctly) by Chrome.
But I'm saying what if someone else was erroneously typing in your email thinking it was theirs?

so their address is [email protected] and they enter [email protected] (your address) in error. they enter their password, BA systems say 'wrong' they try a couple more times but end up blocking your account

That's is what is likely causing the issue not what your browser is remembering - it's what someone else is doing likely in all innocence
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Old May 16, 19, 5:51 am
  #11  
 
Join Date: Nov 2013
Location: Glasgow
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Yup, second time in two weeks for me, and takes numerous attempts before my code arrives, either by text or email. Very annoying, and inconvenient.
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Old May 16, 19, 6:27 am
  #12  
 
Join Date: Jun 2008
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Are you also using AwardWallet or similar? In my experience that can trigger these identity checks
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Old May 16, 19, 6:29 am
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Join Date: Aug 2007
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Originally Posted by UKtravelbear View Post
But I'm saying what if someone else was erroneously typing in your email thinking it was theirs?

so their address is [email protected] and they enter [email protected] (your address) in error. they enter their password, BA systems say 'wrong' they try a couple more times but end up blocking your account

That's is what is likely causing the issue not what your browser is remembering - it's what someone else is doing likely in all innocence
I see what you mean thanks. but I am sceptical whether it's that or a basic IT error
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Old May 16, 19, 7:16 am
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Join Date: Apr 2012
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Originally Posted by mastutio View Post
Are you also using AwardWallet or similar? In my experience that can trigger these identity checks
Yeah I wondered if Award Wallet was the trigger. It's probably on the back of the data leak from last year. Good on them, even if it's a bit annoying...
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Old May 16, 19, 7:40 am
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Join Date: Dec 2008
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Originally Posted by mastutio View Post
Are you also using AwardWallet or similar? In my experience that can trigger these identity checks
The same thing has been happening to me, very irritating - but I suspect AwardWallet might be the cause. I will probably just take my BA Exec Club off AW, I check my account frequently enough that it doesn't add much value.
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