“We need to confirm your identity”
May 15, 2019, 12:24 pm
#1
Original Poster
Join Date: Feb 2018
Location: Sussex, UK
Programs: BA Silver
Posts: 489
“We need to confirm your identity”
Does anyone else keep having their BAEC account locked when they try and log in? Had it three times now in the past couple of weeks...
really annoying...
We need to confirm your identity
- To ensure the security of your account, please reset your password.
- We'll send you a code for you to use to log in and ask you to choose a new password.
really annoying...
May 15, 2019, 12:25 pm
#2
Join Date: Aug 2007
Location: London, United Kingdom
Programs: BA Lifetime Gold;BA GGL; hhonors lifetime diamond; Marriott lt Gold; IH Plat Amb; Amex Centurion
Posts: 4,738
Does anyone else keep having their BAEC account locked when they try and log in? Had it three times now in the past couple of weeks...
really annoying...
We need to confirm your identity
- To ensure the security of your account, please reset your password.
- We'll send you a code for you to use to log in and ask you to choose a new password.
really annoying...
May 15, 2019, 12:59 pm
#3
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,195
It could be someone using the wrong account number by transposing some digits in their BAEC number or have a similar email address and they are equally frustrated that they can't get into 'their' account!
May 15, 2019, 1:42 pm
#5
Join Date: May 2016
Location: London
Programs: BA Gold, Accor Gold
Posts: 1,429
The website has been a mess all afternoon, been trying to book a simple Paris return and it keeps failing at the last stage.
Finally got it booked about 10 minutes ago, after giving up after lunch.
Finally got it booked about 10 minutes ago, after giving up after lunch.
May 15, 2019, 2:51 pm
#7
Join Date: Jul 2004
Location: Lewes, UK
Programs: BA Lifetime Gold
Posts: 1,212
Definitely something up with the systems though.
May 16, 2019, 5:30 am
#9
Join Date: Aug 2007
Location: London, United Kingdom
Programs: BA Lifetime Gold;BA GGL; hhonors lifetime diamond; Marriott lt Gold; IH Plat Amb; Amex Centurion
Posts: 4,738
May 16, 2019, 5:40 am
#10
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,195
But I'm saying what if someone else was erroneously typing in your email thinking it was theirs?
so their address is hsmEll@whatever and they enter hsmAll@whatever (your address) in error. they enter their password, BA systems say 'wrong' they try a couple more times but end up blocking your account
That's is what is likely causing the issue not what your browser is remembering - it's what someone else is doing likely in all innocence
so their address is hsmEll@whatever and they enter hsmAll@whatever (your address) in error. they enter their password, BA systems say 'wrong' they try a couple more times but end up blocking your account
That's is what is likely causing the issue not what your browser is remembering - it's what someone else is doing likely in all innocence
May 16, 2019, 6:29 am
#13
Join Date: Aug 2007
Location: London, United Kingdom
Programs: BA Lifetime Gold;BA GGL; hhonors lifetime diamond; Marriott lt Gold; IH Plat Amb; Amex Centurion
Posts: 4,738
But I'm saying what if someone else was erroneously typing in your email thinking it was theirs?
so their address is hsmEll@whatever and they enter hsmAll@whatever (your address) in error. they enter their password, BA systems say 'wrong' they try a couple more times but end up blocking your account
That's is what is likely causing the issue not what your browser is remembering - it's what someone else is doing likely in all innocence
so their address is hsmEll@whatever and they enter hsmAll@whatever (your address) in error. they enter their password, BA systems say 'wrong' they try a couple more times but end up blocking your account
That's is what is likely causing the issue not what your browser is remembering - it's what someone else is doing likely in all innocence
May 16, 2019, 7:16 am
#14
Join Date: Apr 2012
Location: LON
Programs: Mucci, BAEC, Eurostar
Posts: 3,292
May 16, 2019, 7:40 am
#15
Join Date: Dec 2008
Location: London
Programs: Mucci (Scirocco Sash), BAEC Gold, IHG Diamond Ambassador
Posts: 863
The same thing has been happening to me, very irritating - but I suspect AwardWallet might be the cause. I will probably just take my BA Exec Club off AW, I check my account frequently enough that it doesn't add much value.