“Crew, thank you for your hard work”
May 11, 2019, 1:15 am
#16
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I hate it. Corporate, empty, mutual back slapping which customers should never have to witness. Preferably because it is dropped entirely by BA as it is based on nothing.
May 11, 2019, 1:15 am
#17
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As for the main topic, it is just one of those forms of wording that get all of us through the day, it isn't anything I would interpret too deeply.
May 11, 2019, 1:21 am
#18
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Really pleased to read this post. I thought I was the only miserable sod that found this self-serving twaddle grating.
BA's cabin crew are competent and (largely) good natured and helpful. But public appreciation in such a cheesy way from their supervisor is demeaning when they've simply done their job.
When the announcement is not made, can we assume someone in charge is NOT happy with work of his/her underlings?
May 11, 2019, 1:30 am
#19
Join Date: Jul 2015
Location: Scotland
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That would typically be the CSD, CSM or SCCM who would make that announcement, which is a core part of the landing protocols. And I suspect the word they used was cabin crew, there are no attendants on BA.
As for the main topic, it is just one of those forms of wording that get all of us through the day, it isn't anything I would interpret too deeply.
As for the main topic, it is just one of those forms of wording that get all of us through the day, it isn't anything I would interpret too deeply.
May 11, 2019, 1:32 am
#20
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This has been brought up before, it certainly isn’t standard and in my opinion is totally inappropriate, unprofessional and will never happen on one of my flights.
May 11, 2019, 1:44 am
#23
Join Date: Dec 2016
Posts: 587
It's obviously not a formal addition to the 'seats for landing' PA. It happens from time to time when individual CSMs like tag it on the end of the PA. I'm sure there are CSDs and PSRs that do it as well.
Obviously we can debrief on the bus if downroute. At LHR though, I believe WW and EF can make a dash for it as soon as the last customer is off so it might be the last opportunity for the CSD to say thanks after a trip.
On MF we all have to leave the aircraft together and walk as a group so there's a last opportunity for a 'thank you' here when we part ways.
Obviously we can debrief on the bus if downroute. At LHR though, I believe WW and EF can make a dash for it as soon as the last customer is off so it might be the last opportunity for the CSD to say thanks after a trip.
On MF we all have to leave the aircraft together and walk as a group so there's a last opportunity for a 'thank you' here when we part ways.
May 11, 2019, 2:00 am
#24
Join Date: Aug 2013
Posts: 8,764
I’m surprised you cannot fathom this. The content and delivery of PAs is rather important and quite carefully considered, not just for airlines but other contexts too. They definitely have the ability to irritate, influence, encourage, enrage, etc. Matthew Parris in the Times has a particular bugbear about train announcements, especially ‘See it, say it, sorted’, which is utterly awful.
May 11, 2019, 2:05 am
#25
Join Date: Feb 2005
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Cabin crew work as a team, it's a team effort onboard and this is simply acknowledgement of that from the senior cabin crew member leading the flight. It's nice to hear and I suspect it's more for the cabin crew than for passengers, it is after all, a cabin crew PA for them to take their seats for landing.
I certainly don't find this cringeworthy when I hear this announcement. Not yet heard it on a BA flight but 100% hear this from the inflight service manager on VS flights. I had the most AMAZING cabin crew on both my VS flights last week, same set of crew (with the only difference being 2 different HKG-based cabin crew) operated both outbound and return flights.
Service was spectacular in Premium, nothing was too much trouble and I took the time to chat with at least 6 cabin crew members (out of 10). What I could see - from the young, newly recruited girl who's been flying only 6 months, to the mother with young children who works part time and has been with the same carrier for 20 years - is that they absolutely loved their jobs. Yes, I've flown VS on this route in the same cabin before and the service has just been alright, nothing out of the ordinary. But at the end of the day (or, you could say, the flight) it has been a team effort, and every team member has participated in a saftey-critical role, or other non food and beverage related duty, whether that is the safety briefing onboard or ensuring seat belts are fastened, or checking and cleaning the toilets.
It's not all about keeping your wine glass topped up.
I certainly don't find this cringeworthy when I hear this announcement. Not yet heard it on a BA flight but 100% hear this from the inflight service manager on VS flights. I had the most AMAZING cabin crew on both my VS flights last week, same set of crew (with the only difference being 2 different HKG-based cabin crew) operated both outbound and return flights.
Service was spectacular in Premium, nothing was too much trouble and I took the time to chat with at least 6 cabin crew members (out of 10). What I could see - from the young, newly recruited girl who's been flying only 6 months, to the mother with young children who works part time and has been with the same carrier for 20 years - is that they absolutely loved their jobs. Yes, I've flown VS on this route in the same cabin before and the service has just been alright, nothing out of the ordinary. But at the end of the day (or, you could say, the flight) it has been a team effort, and every team member has participated in a saftey-critical role, or other non food and beverage related duty, whether that is the safety briefing onboard or ensuring seat belts are fastened, or checking and cleaning the toilets.
It's not all about keeping your wine glass topped up.
May 11, 2019, 2:13 am
#26
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I’m not sure I would ever ask for the cabin temperature to be changed, but I would have gone nuclear with the CSD had I gotten a reply like this.
May 11, 2019, 2:15 am
#27
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May 11, 2019, 2:17 am
#28
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It's not the captain who makes these announcements, their patter stops at 20 or 10 minutes to landing. Occasionally they say something at the gate - or more usually when not at the gate to make it clear we haven't arrived - but anything they say then would be customer-centric .