BA2671 AMS-LGW 29.04 - I Just Want You To Know
Apr 30, 2019, 8:28 am
#16
Join Date: Oct 2018
Programs: American Life Time 2 Million Mile Platinum
Posts: 368
I was on a US internal AA flight a couple of years ago, near the front of the cabin. A late arriving passenger complained about having to check her bags due to lack of overhead locker space and then accused the CC of lying when there apparently was space. She demanded her bags back and started filming the "debate" on her iPhone. She was then kicked off the flight, even after starting to cry and offering to delete the footage.
While I think the AA crew's approach was heavy handed, it shows how tolerant BA staff are!
While I think the AA crew's approach was heavy handed, it shows how tolerant BA staff are!
Irrational behavior will continue unless there is negative reinforcement. These snowflakes have grown up without that in there lives and there subsequent self centered outbursts play out like this in front of all of us because of this.
These people don't need "tolerance" they need adult guidance in how to behave around others, which to me means they and their luggage should have been removed from the flight so it could depart as close to on time as possible and not inconvenience others!
Apr 30, 2019, 9:17 am
#17
Join Date: Nov 2013
Location: Glasgow
Programs: BAEC (Silver), IHG (Plat Elite)
Posts: 541
That's what should have happened here!
Irrational behavior will continue unless there is negative reinforcement. These snowflakes have grown up without that in there lives and there subsequent self centered outbursts play out like this in front of all of us because of this.
These people don't need "tolerance" they need adult guidance in how to behave around others, which to me means they and their luggage should have been removed from the flight so it could depart as close to on time as possible and not inconvenience others!
Irrational behavior will continue unless there is negative reinforcement. These snowflakes have grown up without that in there lives and there subsequent self centered outbursts play out like this in front of all of us because of this.
These people don't need "tolerance" they need adult guidance in how to behave around others, which to me means they and their luggage should have been removed from the flight so it could depart as close to on time as possible and not inconvenience others!
Apr 30, 2019, 9:53 am
#18
Join Date: Jun 2013
Location: UK
Programs: BA GGL, BA Amex Prem, Amex Plat, Hilton Diamond, Sir Crazy8534 de l'ordres des aides de Pucci
Posts: 4,430
Bit of a gripe this one I am afraid but I met what I think was the most self absorbed, selfish & childish traveller I've come across in years yesterday ( I'm sure other members have worse stories but still). In the hopes you may find FT and use it as a place to gripe about BA's terrible treatment I just want to post this so you know what you caused with your behaviour yesterday.
You check in late and arrive late for pre boarding as you're with your children and your bags have to be gate checked because of space. This isn't acceptable for you of course and you strop to the CSM who goes out of their way to explain things to you but no that still isn't good enough. You demand you have your ipad for the 55 minute flight and decide to lie and tell the crew it's turned on ( we could all see it wasn't when you took it out your case!). Because you want your bags in the cabin you refuse to say which of your bags it's in. We then have to have air bridges reattached and containers unloaded for ground crew to hunt through them to find your apparently turned on ipad despite being told that the entire flight will be massively delayed because of this. You then accuse CC of doing things they clearly hadn't and attempted to twist words said to you.
Because YOU couldn't go without your ipad for under an hour there were 6 people on that flight connecting to JFK who will now be waiting at least 24 hours for their cases as they had to be rushed through LGW just to make their flight and even then that was only achieved as some strings were pulled to skip flight connections and get them rapidly screened & moved by an escort team to get them onboard on time even though their bags had no chance of making it with them( with only one LGW-JFK flight those 6 people would've lost an entire day of their holiday BECAUSE OF YOU!). I know this is the only way they made their flight because despite being on holiday myself with BA struggling to find a solution to get the poor innocent pax caught up in your selfish behaviour to FC, rechecked and to the gate on time myself and my partner made calls to security and operations at LGW to have that escort team in place within the airport and we moved them through the airport to the agreed meeting point ourselves as we took pity on the people whose vacations were about to be ruined because of your actions
NOTHING was done wrong by the ground handling agents or the crew as you repeatedly accused. It was YOUR personal disorganisation that was the issue. Suspecting you would've been straight on the phone to complain about BA and how they treated you I have taken the time to get the entire crews names, the GHA's names, phone BA and follow up with an email detailing exactly what happened so none of them risk getting a black mark against their names because you can't organise yourself like an adult( or go without your toys for an hour) you selfish cretinous creature. We'll also be following it up with a chat with the station manager for LGW so they know that the crew went above and beyond for you despite your behaviour.
You check in late and arrive late for pre boarding as you're with your children and your bags have to be gate checked because of space. This isn't acceptable for you of course and you strop to the CSM who goes out of their way to explain things to you but no that still isn't good enough. You demand you have your ipad for the 55 minute flight and decide to lie and tell the crew it's turned on ( we could all see it wasn't when you took it out your case!). Because you want your bags in the cabin you refuse to say which of your bags it's in. We then have to have air bridges reattached and containers unloaded for ground crew to hunt through them to find your apparently turned on ipad despite being told that the entire flight will be massively delayed because of this. You then accuse CC of doing things they clearly hadn't and attempted to twist words said to you.
Because YOU couldn't go without your ipad for under an hour there were 6 people on that flight connecting to JFK who will now be waiting at least 24 hours for their cases as they had to be rushed through LGW just to make their flight and even then that was only achieved as some strings were pulled to skip flight connections and get them rapidly screened & moved by an escort team to get them onboard on time even though their bags had no chance of making it with them( with only one LGW-JFK flight those 6 people would've lost an entire day of their holiday BECAUSE OF YOU!). I know this is the only way they made their flight because despite being on holiday myself with BA struggling to find a solution to get the poor innocent pax caught up in your selfish behaviour to FC, rechecked and to the gate on time myself and my partner made calls to security and operations at LGW to have that escort team in place within the airport and we moved them through the airport to the agreed meeting point ourselves as we took pity on the people whose vacations were about to be ruined because of your actions
NOTHING was done wrong by the ground handling agents or the crew as you repeatedly accused. It was YOUR personal disorganisation that was the issue. Suspecting you would've been straight on the phone to complain about BA and how they treated you I have taken the time to get the entire crews names, the GHA's names, phone BA and follow up with an email detailing exactly what happened so none of them risk getting a black mark against their names because you can't organise yourself like an adult( or go without your toys for an hour) you selfish cretinous creature. We'll also be following it up with a chat with the station manager for LGW so they know that the crew went above and beyond for you despite your behaviour.
You are EASILY identifiable to BA and the passenger concerned from the information you have provided and when you call someone a "cretinous creature" on the internet you are asking for a lot of trouble.
I think what you have written could easily result in action by your employer.
I'm sure you don't want to hear that but you might consider it friendly advice...
Apr 30, 2019, 10:02 am
#19
Join Date: May 2012
Location: Ipswich
Posts: 7,543
Honestly, I'd be a bit more careful. Whoever the passenger is and however bad the behaviour was I'd expect you to remain professional. I know many of your fellow crew who do so in similar circumstances every single day.
You are EASILY identifiable to BA and the passenger concerned from the information you have provided and when you call someone a "cretinous creature" on the internet you are asking for a lot of trouble.
I think what you have written could easily result in action by your employer.
I'm sure you don't want to hear that but you might consider it friendly advice...
You are EASILY identifiable to BA and the passenger concerned from the information you have provided and when you call someone a "cretinous creature" on the internet you are asking for a lot of trouble.
I think what you have written could easily result in action by your employer.
I'm sure you don't want to hear that but you might consider it friendly advice...
Apr 30, 2019, 11:03 am
#20
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,369
It was 51 minutes late.
Having a bad day is no excuse to affect other people.
It's a very say situation when you say that other people connecting isn't really anyone else's problem. There was a thread the other day about that on either the DL or AA Boards and the OP on that thread got a bad reaction. There will come a time when you are connecting and would be exasperated if other people's behaviour was delaying you and causing you a huge amount of inconvenience.
IMHO the CSD and then the Captain should have put their foot down a lot sooner and then if necessary got the Dutch Police involved. Yes the flight might have been delayed further but this passenger would have got the message about behaving badly.
Having a bad day is no excuse to affect other people.
It's a very say situation when you say that other people connecting isn't really anyone else's problem. There was a thread the other day about that on either the DL or AA Boards and the OP on that thread got a bad reaction. There will come a time when you are connecting and would be exasperated if other people's behaviour was delaying you and causing you a huge amount of inconvenience.
IMHO the CSD and then the Captain should have put their foot down a lot sooner and then if necessary got the Dutch Police involved. Yes the flight might have been delayed further but this passenger would have got the message about behaving badly.
Apr 30, 2019, 11:18 am
#22
Join Date: Nov 2018
Location: Belfast
Programs: BA Silver
Posts: 379
How strange that they decided to unload the aircraft to look for an Ipad?? Presumably that was the Captain's call. I suspect that there is more to this than meets the eye (no criticism of the OP) but I find the whole thing very odd indeed. I take the point about flight safe mode made in the previous post, but there must be hundreds of flights a day leaving with switched on devices left in cases, so I cannot imagine it's that serious a safety concern (though am happy to be corrected). It just seems to me that unloading the a/c is a disproportionate response, given the knock on effect on other pax. Not criticising the crew at all though; it sounds like they handled a difficult situation as best as they could.
Apr 30, 2019, 11:23 am
#23
Join Date: Nov 2008
Location: Cambridge, UK
Programs: Mucci, BA GGL/CCR
Posts: 761
I see nothing in the original post that suggests that the OP works for BA so am not sure where you are coming from on this one?
Honestly, I'd be a bit more careful. Whoever the passenger is and however bad the behaviour was I'd expect you to remain professional. I know many of your fellow crew who do so in similar circumstances every single day.
You are EASILY identifiable to BA and the passenger concerned from the information you have provided and when you call someone a "cretinous creature" on the internet you are asking for a lot of trouble.
I think what you have written could easily result in action by your employer.
I'm sure you don't want to hear that but you might consider it friendly advice...
You are EASILY identifiable to BA and the passenger concerned from the information you have provided and when you call someone a "cretinous creature" on the internet you are asking for a lot of trouble.
I think what you have written could easily result in action by your employer.
I'm sure you don't want to hear that but you might consider it friendly advice...
Apr 30, 2019, 12:56 pm
#24
Join Date: Oct 2006
Location: UK
Programs: BA Blue, IC Spire Ambassador
Posts: 5,226
Is it not more likely that lithium ion batteries are not allowed to be transported in the aircraft hold? They are known to spontaneously combust and burn at very high temperatures; a luggage bin in the hold of an aircraft is not the kind if place you want that to be happening while you are ~20 minutes from the ground. Perhaps that’s what the crew were worried?
I suspect the (flight or cabin) crew inference was as a result of the OP saying they made arrangements at Gatwick to have the JFK connections fast tracked:
despite being on holiday myself with BA struggling to find a solution to get the poor innocent pax caught up in your selfish behaviour to FC, rechecked and to the gate on time myself and my partner made calls to security and operations at LGW to have that escort team in place within the airport and we moved them through the airport to the agreed meeting point ourselves as we took pity on the people whose vacations were about to be ruined because of your actions
Apr 30, 2019, 2:04 pm
#26
Join Date: Apr 2000
Location: Palm Beach/ New England
Programs: AA EXP 3MM, DL GM, Marriott Platinum
Posts: 4,382
I was on a US internal AA flight a couple of years ago, near the front of the cabin. A late arriving passenger complained about having to check her bags due to lack of overhead locker space and then accused the CC of lying when there apparently was space. She demanded her bags back and started filming the "debate" on her iPhone. She was then kicked off the flight, even after starting to cry and offering to delete the footage.
Apr 30, 2019, 2:15 pm
#27
Suspended
Join Date: Sep 2018
Location: Somewhere in the Air
Programs: BA GGL, *A Silver, OW Emerald, HH Diamond, Karahi Express
Posts: 554
No inference required.. OP either works for BA or LGW . OP stated in original post
“ I know this is the only way they made their flight because despite being on holiday myself with BA struggling to find a solution to get the poor innocent pax caught up in your selfish behaviour to FC, rechecked and to the gate on time myself and my partner made calls to security and operations at LGW to have that escort team in place within the airport and we moved them through the airport to the agreed meeting point ourselves as we took pity on the people whose vacations were about to be ruined because of your actions”
“ I know this is the only way they made their flight because despite being on holiday myself with BA struggling to find a solution to get the poor innocent pax caught up in your selfish behaviour to FC, rechecked and to the gate on time myself and my partner made calls to security and operations at LGW to have that escort team in place within the airport and we moved them through the airport to the agreed meeting point ourselves as we took pity on the people whose vacations were about to be ruined because of your actions”
Apr 30, 2019, 2:34 pm
#28
Join Date: Apr 2010
Location: Unio Europaea
Programs: BA GGL, AS, Hertz Cirque Présidentielle
Posts: 1,445
That's what should have happened here!
Irrational behavior will continue unless there is negative reinforcement. These snowflakes have grown up without that in there lives and there subsequent self centered outbursts play out like this in front of all of us because of this.
Irrational behavior will continue unless there is negative reinforcement. These snowflakes have grown up without that in there lives and there subsequent self centered outbursts play out like this in front of all of us because of this.
In fact for this very reason (i.e. last minute snowflakes and other similar moaners) I like that UL now has a clear policy when they're offloading from their flights, if one isn't at the gate on time. 20 minutes and it's adios. Simple.
Apr 30, 2019, 3:08 pm
#29
Join Date: Dec 2018
Location: Somewhere between BHX and HUY
Programs: Flying Blue Plat, Eurobonus Silver, ALL Gold
Posts: 1,671
Is it not more likely that lithium ion batteries are not allowed to be transported in the aircraft hold? They are known to spontaneously combust and burn at very high temperatures; a luggage bin in the hold of an aircraft is not the kind if place you want that to be happening while you are ~20 minutes from the ground. Perhaps that’s what the crew were worried?
And whereas we'd perhaps have chuckled at a karmic throwing out of the plane of the pax, I think the crew made the right decision to not extend the drama further, esp. with 2 poor kids involved.
Apr 30, 2019, 4:22 pm
#30
Join Date: Jul 2018
Posts: 1,271
It seems like the passengers were just being very difficult, and were being careful to avoid crossing the line by shouting or swearing. Nothing the police can do to them.
If I had to guess, I would say the passengers were acting like this in response to a perceived injustice. One might say the OP is frustrated because the crew were comprehensively outmanoeuvred.
If I had to guess, I would say the passengers were acting like this in response to a perceived injustice. One might say the OP is frustrated because the crew were comprehensively outmanoeuvred.