Only juice and water in business class PDB at Sydney...?
Apr 21, 2019, 11:45 am
#46
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And no fizzy wine for a pre departure drink is hardly a 'blunder' just a minor irritant.
Apr 21, 2019, 11:43 pm
#47
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Huh. I don’t fly BA often as it has a reputation for being customer-unfriendly.
Seems confirmed here: a crew member engages in customer service recovery for a premium guest and is pilloried for it.
Odd corporate culture, but ok. Now I know!
Seems confirmed here: a crew member engages in customer service recovery for a premium guest and is pilloried for it.
Odd corporate culture, but ok. Now I know!
Apr 21, 2019, 11:58 pm
#48
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I suppose the problem is that what they did is technically illegal?
to make a rather extreme example, if you were to complain about say a snorer and the crew’s response was to smother him with a pillow. That may solve the customer service issue rather beautifully but is really not something that should be encouraged or congratulated
to make a rather extreme example, if you were to complain about say a snorer and the crew’s response was to smother him with a pillow. That may solve the customer service issue rather beautifully but is really not something that should be encouraged or congratulated
Apr 22, 2019, 12:31 am
#49
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Does this happen with any regularity on Emirates or Qatar or even Qantas?
If not why not?
If not why not?
Apr 22, 2019, 1:02 am
#50
Join Date: Jan 2017
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Well we need to be very careful about using the expression "With regularity" as Flyertalk is built up of non-randomly selected anecdotes and is not a reliable source of data. That being said, I've never not had PDB champagne available in CW on BA (and usually available in WT+ too) but I have had one occasion when it wasn't available on Qantas despite not flying with them very much.
Apr 22, 2019, 1:11 am
#52
Join Date: Jan 2007
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My goodness - what an extraordinary thread whose subject matter would easily wind up 90% plus of the population!!!
Apr 22, 2019, 1:25 am
#53
Join Date: May 2010
Location: UK
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I suppose the problem is that what they did is technically illegal?
to make a rather extreme example, if you were to complain about say a snorer and the crew’s response was to smother him with a pillow. That may solve the customer service issue rather beautifully but is really not something that should be encouraged or congratulated
to make a rather extreme example, if you were to complain about say a snorer and the crew’s response was to smother him with a pillow. That may solve the customer service issue rather beautifully but is really not something that should be encouraged or congratulated
Apr 22, 2019, 1:53 am
#54
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I suppose the problem is that what they did is technically illegal?
to make a rather extreme example, if you were to complain about say a snorer and the crew’s response was to smother him with a pillow. That may solve the customer service issue rather beautifully but is really not something that should be encouraged or congratulated
to make a rather extreme example, if you were to complain about say a snorer and the crew’s response was to smother him with a pillow. That may solve the customer service issue rather beautifully but is really not something that should be encouraged or congratulated
Look, i. understand there must have been some snafu over the duty-paid catering. Things happen.
But ion a $3000 one-way ticket someone should pony up the duty and act like a quality airline with a customer-service focus.
At at the end of the day it’s not a big deal, but if (IF) the culture at BA is ‘we’re too cheap to provide a pdb on In business class, ‘ well then there’s always AirAsia...which I flew SIN-PEN today and was ALSO not offered bubbles pre-flight even though I was in Flex!
BTW, my wife and I were discussing whether SYD-SIN (and reverse) is the only international flight that BA operates that doesn’t touch the U.K. i can’t think of any others...
Apr 22, 2019, 2:01 am
#55
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There are quite a few - Antigua to Tobago, for instance. Tends to happen when they combine two close together destinations in one flight from London.
Apr 22, 2019, 2:05 am
#56
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And a new one to somewhere in Saudi Arabia
And would you also count some of the franchises in this, for example those in South Africa.
Apr 22, 2019, 2:06 am
#57
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I do agree that the system should be fixed such that a) duty paid stuff should be loaded and b) if duty pod stuff not loaded some kind of option is available, I have no idea about Australian customs regulations but is there any way of paying the duty after the fact? I suppose it would cause a delay as the customs seals would need to be put back on?
you’d like to believe it would be simple but evidently it is not (nb discussion in the QF forum about them not even being able to load the correct meals so it’s obvs not confined to BA)
you’d like to believe it would be simple but evidently it is not (nb discussion in the QF forum about them not even being able to load the correct meals so it’s obvs not confined to BA)
Apr 22, 2019, 2:06 am
#58
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Antigua to St Kitts
Antigua to Tobago
there are others but cant think at the moment. (EDIT beaten to it already!!)
Bri
Apr 22, 2019, 2:18 am
#59
Join Date: Jan 2017
Programs: BA Gold
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I was in ISB the other week on QR and they couldn't give me champagne on the ground there (even though technically as a non-muslim it is legal for me to consume alcohol in Pakistan) but I didn't make a fuss and potentially put somebody in a dodgy position. I just waited 20 minutes and then had a glass.
E2A On further thinking this is an even worse idea... it gives totally the wrong impression. If they're willing to bend the law when it comes to customs then what other laws are they willing to bend? Safety related ones? What about not being drunk before the flight? Letting somebody use a device in the wrong mode? Giving somebody a trip to the cockpit? In aviation more than almost anywhere else rules are absolutes and I would prefer to see the crew obeying them.
Last edited by flyingmonkie; Apr 22, 2019 at 2:28 am
Apr 22, 2019, 3:21 am
#60
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Originally Posted by Flexible preferences
There are quite a few - Antigua to Tobago, for instance. Tends to happen when they combine two close together destinations in one flight from London.
Thanks.
I guess in my mind this is something of a special route so BA would try their best. But perhaps not.
This made me chuckle. Surely this never, EVER happens. On ANY airline. EVER.
