LPA Sala Galdos lounge not available to BA
Aug 29, 2019, 8:37 pm
#61
Join Date: Apr 2008
Programs: Confirmed
Posts: 1,091
Quite. So much for One World. So Iberia business class pax get access and BA business class don't. I'm silver status at the moment and that made no difference either. So two of us shared a bottle of wine in the mayhem of the main departure area costing €27!!!.... in Spain. Thankfully €20 was voucher. Hopefully they'll sort this. It's not really the proposition BA put out in the world is it. First world problems I know, but hey, we pay for money.
Aug 30, 2019, 1:06 am
#62
Original Poster
Join Date: Mar 2013
Location: Newcastle UK
Posts: 1,114
I'm not flying back from LPA until early next year but this was the reply I received:
Thank you for writing to The Club about your lounge access query.
"I am pleased to inform you that you will be able to access the 'AENA Sala Galdos' lounge at Gran Canaria Airport Depatures Area.
I hope you find this information useful."
I'm still not convinced as my MMB isn't updated so have replied asking when the contract will be renewed as I don't want to be bounced again.
Thank you for writing to The Club about your lounge access query.
"I am pleased to inform you that you will be able to access the 'AENA Sala Galdos' lounge at Gran Canaria Airport Depatures Area.
I hope you find this information useful."
I'm still not convinced as my MMB isn't updated so have replied asking when the contract will be renewed as I don't want to be bounced again.
Aug 30, 2019, 1:07 am
#63
Original Poster
Join Date: Mar 2013
Location: Newcastle UK
Posts: 1,114
I'm not flying back from LPA until early next year but this was the reply I received:
Thank you for writing to The Club about your lounge access query.
"I am pleased to inform you that you will be able to access the 'AENA Sala Galdos' lounge at Gran Canaria Airport Depatures Area.
I hope you find this information useful."
I'm still not convinced as my MMB isn't updated so have replied asking when the contract will be renewed as I don't want to be bounced again.
Thank you for writing to The Club about your lounge access query.
"I am pleased to inform you that you will be able to access the 'AENA Sala Galdos' lounge at Gran Canaria Airport Depatures Area.
I hope you find this information useful."
I'm still not convinced as my MMB isn't updated so have replied asking when the contract will be renewed as I don't want to be bounced again.
P. S. Could you please let me know where the BA email came from?
Aug 30, 2019, 2:07 am
#64
Join Date: May 2010
Posts: 2,345
"Thank you for writing back to The Club.
I am afraid we are unable to assist you with this query through this email channel, as we do not have access to some of the systems used in our contact centres.
Hence, please contact your dedicated Service Centre, where one of our agents will be able to assist you. Their telephone numbers and opening times can be found at:
http://www.ba.com/servicecentres
I hope they resolve this swiftly for you,"
So now they're not sure it would appear. Maybe their first answer was made up! I may get around to calling but not until the call volumes have decreased. Be interested to hear what your contact says.
Aug 30, 2019, 4:22 am
#65
Original Poster
Join Date: Mar 2013
Location: Newcastle UK
Posts: 1,114
I used the email form within the Contact section and the mail just says British Airways Executive Club. I received a reply to my query about the contract etc and they told me this:
"Thank you for writing back to The Club.
I am afraid we are unable to assist you with this query through this email channel, as we do not have access to some of the systems used in our contact centres.
Hence, please contact your dedicated Service Centre, where one of our agents will be able to assist you. Their telephone numbers and opening times can be found at:
http://www.ba.com/servicecentres
I hope they resolve this swiftly for you,"
So now they're not sure it would appear. Maybe their first answer was made up! I may get around to calling but not until the call volumes have decreased. Be interested to hear what your contact says.
"Thank you for writing back to The Club.
I am afraid we are unable to assist you with this query through this email channel, as we do not have access to some of the systems used in our contact centres.
Hence, please contact your dedicated Service Centre, where one of our agents will be able to assist you. Their telephone numbers and opening times can be found at:
http://www.ba.com/servicecentres
I hope they resolve this swiftly for you,"
So now they're not sure it would appear. Maybe their first answer was made up! I may get around to calling but not until the call volumes have decreased. Be interested to hear what your contact says.
Sep 2, 2019, 5:40 am
#67
Join Date: May 2010
Posts: 2,345
Funnily enough my MMB has now changed in "Lounge" to say AENA Sala VIP Galdos is now included. This is for April next year so don't know when it starts to be included.
Sep 17, 2019, 5:45 am
#68
Original Poster
Join Date: Mar 2013
Location: Newcastle UK
Posts: 1,114
"AENA Sala VIP Galdos
Departures Area, area C, Level 2, Near Gate A10, After Security"
So looks fairly positive I'd say. Anyone know any different?
Thanks.
Sep 17, 2019, 7:57 am
#69
Join Date: Aug 2009
Location: London, Strathaven
Programs: BA (Gold). Various other statuses
Posts: 1,466
we are flying from LPA on Friday so I will see what happens then.
Sep 17, 2019, 3:37 pm
#70
Join Date: Jan 2017
Location: London UK
Programs: BA Gold Guest List & GfL, Accor Gold, Hilton Diamond, Avis Presidents Club
Posts: 186
The Oneworld website lounge directory also shows it is available for eligible BA passengers, as well as Iberia.
Last edited by e8steve; Sep 17, 2019 at 3:49 pm
Sep 20, 2019, 5:01 am
#71
Join Date: Aug 2009
Location: London, Strathaven
Programs: BA (Gold). Various other statuses
Posts: 1,466
Well, I’m in the lounge but unfortunately can’t help with this thread much as I totally forgot I was flying with Iberia Express and not BA! My business class boarding pass with them got me into the lounge, I can, however, report they have a much larger selection of wine than before. First of three flights today, hopefully ending in Edinburgh tonight.
Nov 16, 2019, 6:58 am
#72
Join Date: Aug 2009
Location: London, Strathaven
Programs: BA (Gold). Various other statuses
Posts: 1,466
Just to confirm: we now access again the lounge. Just show your boarding pass. Today, Saturday, there was a queue to get in and it was so busy we had to share a table with another passenger, if all the BA Club passengers turn up it is going to be extremely cosy!