Not really First Class....
Apr 18, 2019, 1:07 am
#1
Original Poster
Join Date: Nov 2011
Location: Oslo, Norway
Programs: BA Gold +++
Posts: 51
Not really First Class....
Arriving T5 from OSL yesterday, 4,5 hours to kill at LHR before the F-flight to YVR. My boarding card got rejected at Fast Track security, and I got to learn - after some dicussion with the CSM - that since my YVR-flight is leaving from T3, I can not access T5 and the Concorde Room. What???
BA has marketed and sold me a First Class experience, including the CCR, but I have never read or been warned about this limitation (T5/T3). Frankfurt and other major airports have different terminals, but there is no restriction in what lounge you can access (as long as your ticket type or status entitles you to enter).
The CSM told me I was not the first customer to be surprised and complain about this, and appologized on behalf of BA for the lack of information.
BA obviously need to align their marketing to the product they deliver.
The F-flight itself: No power working in 1K, had to ask the person i 1A to charge my phone. Barely got some wine, took 2,5 hours before food was served (I told them I wanted to eat asap when they handed out the menu), finally got a salad and chicken, just to get food poisoned. So, now enjoying canadian bathrooms....
BA has marketed and sold me a First Class experience, including the CCR, but I have never read or been warned about this limitation (T5/T3). Frankfurt and other major airports have different terminals, but there is no restriction in what lounge you can access (as long as your ticket type or status entitles you to enter).
The CSM told me I was not the first customer to be surprised and complain about this, and appologized on behalf of BA for the lack of information.
BA obviously need to align their marketing to the product they deliver.
The F-flight itself: No power working in 1K, had to ask the person i 1A to charge my phone. Barely got some wine, took 2,5 hours before food was served (I told them I wanted to eat asap when they handed out the menu), finally got a salad and chicken, just to get food poisoned. So, now enjoying canadian bathrooms....
Apr 18, 2019, 1:21 am
#3
Join Date: Aug 2013
Posts: 8,769
The website does say the CCR is ‘exclusive to London Heathrow Terminal 5’ and it’s made clear in the booking process that YVR goes from T3.
In any case, you’re really not missing much and many of us here prefer the lounge options in T3 to the CCR anyway.
[cue this becoming yet another thread about the best lounges in T3...]
In any case, you’re really not missing much and many of us here prefer the lounge options in T3 to the CCR anyway.
[cue this becoming yet another thread about the best lounges in T3...]
Apr 18, 2019, 2:48 am
#5
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,945
In T3 you will be able to go to any of the AA/BA/CX F lounges and the QF lounge. Some would say the CX F lounge is better than the CCR so tbh you may be better off in T3 than T5.
Apr 18, 2019, 3:38 am
#7
Join Date: Sep 2014
Location: Cumbria
Programs: BAEC GGL/CCR, Hilton Diamond, Starbucks Gold
Posts: 4,510
MMB will state which lounge you have access to. It won’t say you have access to CCR. Perhaps doing a little research before your trip will help you to ensure you know what you can and cannot do. A simple question on here would have given you the answers in advance.
Apr 18, 2019, 4:31 am
#9
Join Date: Nov 2011
Posts: 691
The website does say the CCR is ‘exclusive to London Heathrow Terminal 5’ and it’s made clear in the booking process that YVR goes from T3.
In any case, you’re really not missing much and many of us here prefer the lounge options in T3 to the CCR anyway.
[cue this becoming yet another thread about the best lounges in T3...]
In any case, you’re really not missing much and many of us here prefer the lounge options in T3 to the CCR anyway.
[cue this becoming yet another thread about the best lounges in T3...]
if leaving from t3, is there a justification to support purchasing the F product rather than CW? To many, the answer will be no.
Apr 18, 2019, 4:36 am
#10
Join Date: Oct 2017
Location: London
Programs: BA Gold / OW Emerald
Posts: 753
Apr 18, 2019, 4:38 am
#11
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,924
Seriously? The lounge is but a small part of the journey, there are adequate places to enjoy the wait in T3.
Apr 18, 2019, 4:41 am
#12
Join Date: May 2012
Location: Ipswich
Posts: 7,543
I know FTers can obsess over details that others would find insignificant, but thinking that even one person would do that would be a stretch for me.
Apr 18, 2019, 4:48 am
#13
Join Date: Sep 2010
Location: Wolverhampton
Programs: BA Silver, Hilton Diamond, Marriot Gold, Radisson Gold, Amex Platinum
Posts: 1,607
I'd only be annoyed if it had not been ticked off my list yet, and I had not experienced it.
I'd be delighted now to find that I was leaving from T3. First will do now I'm only silver, but CX F is better, though the LPGS is missing, I'll live.
I'd be delighted now to find that I was leaving from T3. First will do now I'm only silver, but CX F is better, though the LPGS is missing, I'll live.
Apr 18, 2019, 4:56 am
#14
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,191
I know passengers get a in huff sometimes, its just a lounge.. not 5 star dining...
most if not all of the times, I use the lounges for a shower, grab a paper and enjoy a decent pint of beer at the bar
most if not all of the times, I use the lounges for a shower, grab a paper and enjoy a decent pint of beer at the bar
Apr 18, 2019, 4:59 am
#15
Join Date: Aug 2013
Posts: 8,769
