BA can be just so lame...
Apr 18, 2019, 1:00 pm
#32
Original Poster
Join Date: Sep 2007
Location: France
Programs: MUCCI, BA LTG/GGL/CCR, AF PLAT, ETHIHAD AND LH USELESS PLASTIC
Posts: 2,063
I don't think you can change thread titles, but that's beside the point. For me, BA kinda is its cabin crew... they are the customer-facing brand ambassadors.
Apr 18, 2019, 1:02 pm
#33
Original Poster
Join Date: Sep 2007
Location: France
Programs: MUCCI, BA LTG/GGL/CCR, AF PLAT, ETHIHAD AND LH USELESS PLASTIC
Posts: 2,063
Apr 18, 2019, 1:44 pm
#34
Join Date: Aug 2013
Location: London
Programs: BAEC Gold, Mucci: Classe de la Luxe Eternelle
Posts: 816
Apr 18, 2019, 2:05 pm
#35
Original Poster
Join Date: Sep 2007
Location: France
Programs: MUCCI, BA LTG/GGL/CCR, AF PLAT, ETHIHAD AND LH USELESS PLASTIC
Posts: 2,063
Apr 18, 2019, 2:35 pm
#36
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Posts: 10,128
Originally Posted by HighLife 
I know for a fact that as a frequent flyer etc I figure in the
'notable passenger' list in the pre-flight briefing - or perhaps not all CSDs even bother with this?
I know for a fact that as a frequent flyer etc I figure in the
'notable passenger' list in the pre-flight briefing - or perhaps not all CSDs even bother with this?
If you Google CIV Flyertalk BA you'll see a lot of threads on this as i think that may be what your referring to, here is one example.
CIV Files
Apr 18, 2019, 6:18 pm
#37
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,199
I'm sure notable passengers are identified by their CIV from the manifest and some will have BA VIP which I think can also show on BP's, I'm pretty sure I've read that on here. Whether that's discussed at briefings I have no idea but a Premier most probably would or a GGL for life I suspect, still a very relatively rare breed.
If you Google CIV Flyertalk BA you'll see a lot of threads on this as i think that may be what your referring to, here is one example.
CIV Files
If you Google CIV Flyertalk BA you'll see a lot of threads on this as i think that may be what your referring to, here is one example.
CIV Files
Sorry to hear you had a crap crew HighLife. I once had a poor crew in F on a quiet SYD-SIN sector so I guess it happens from time to time.
Apr 19, 2019, 2:04 am
#38
Join Date: Oct 2014
Location: UK
Programs: BAEC
Posts: 1,797
I have experienced unengaged crews in various cabins, but in J/F I wonder if the issue is that many frequent flyers want to maximise sleep/relaxation and don't want regular interruptions. So unless you call out what you want the assumption by the crew is that you want to be left alone, rather than greeted, assisted and continually have your experience enhanced. In a lightly loaded cabin I can imagine crew would expect to not have a lot to do. I rarely fly premium cabins and when I do have sometimes been disappointed but after reading many posts on here I thoroughly intend to make it clear to the crew in the future what I want, and not to be as shy of using the call button as I have been previously. OP did this and didn't get the desired result, so that's sub par, but I feel that for many of my sub-par experiences I have only myself and lack of FT research to blame.
Apr 19, 2019, 2:20 am
#39
Join Date: Jan 2015
Location: UK
Programs: BAEC
Posts: 1,173
Poor flight with BACF yesterday (usually BA's better side), LCY-MUC. As soon as drinks service was completed the Y crew member vanished and spent the rest of the flight gossiping in the front galley.
This followed the announcement "if you'd like any further drinks don't hesitate to visit us in the galley". Went back to galley no one there, so requested a drink when they appeared in the cabin after decent announced and told too late..
This followed the announcement "if you'd like any further drinks don't hesitate to visit us in the galley". Went back to galley no one there, so requested a drink when they appeared in the cabin after decent announced and told too late..
Apr 19, 2019, 2:55 am
#40
Join Date: Dec 2016
Posts: 587
I'm sure notable passengers are identified by their CIV from the manifest and some will have BA VIP which I think can also show on BP's, I'm pretty sure I've read that on here. Whether that's discussed at briefings I have no idea but a Premier most probably would or a GGL for life I suspect, still a very relatively rare breed.
If you Google CIV Flyertalk BA you'll see a lot of threads on this as i think that may be what your referring to, here is one example.
CIV Files
If you Google CIV Flyertalk BA you'll see a lot of threads on this as i think that may be what your referring to, here is one example.
CIV Files
On a flight where there are a high number of Gold passengers, though, they may just make us aware of numbers rather than run down the list. It’ll be up to Galley Operators/CSLs to establish where in the cabin they are. In most pre-flight briefings there simply isn’t time to ensure you’re fully covering everything from an SEP perspective and then list names and CIVs of 20+ Gold Card Holders.
This doesn’t excuse the service the OP received, though, and it’s good to hear that it was raised with the CSD.
Apr 19, 2019, 3:38 am
#41
Join Date: May 2017
Location: Glasgow and Asia
Programs: BAEC Gold, Hotels.com Gold
Posts: 510
Here is a little analogy. 30 years ago I worked in a pub. If I stayed behind the bar and didn't clear tables, wipe them down, clear ashtrays, have a brief hello and chat as I was doing this then the punter would not come back.
If serving a customer, I simply said what do you want it would be bad. If I say. Hi there, what can I get you. Followed by sure etc etc then they wait. Keeps me in a job.
It always amazes me that long haul crew can be really nippy. Some on the asia routes are great and some I've got to know will be terrible. Indeed, one lady when I see her, I just know it will be rude service (to everybody) in club (I watch from front row WT+).
If serving a customer, I simply said what do you want it would be bad. If I say. Hi there, what can I get you. Followed by sure etc etc then they wait. Keeps me in a job.
It always amazes me that long haul crew can be really nippy. Some on the asia routes are great and some I've got to know will be terrible. Indeed, one lady when I see her, I just know it will be rude service (to everybody) in club (I watch from front row WT+).
Apr 19, 2019, 9:03 am
#42
Original Poster
Join Date: Sep 2007
Location: France
Programs: MUCCI, BA LTG/GGL/CCR, AF PLAT, ETHIHAD AND LH USELESS PLASTIC
Posts: 2,063
We do discuss the pax profile in the briefing. The CSM will usually note if there are any Prem, GGL or Guests of BA. On a flight where there are just a few Golds they may run through these too.
On a flight where there are a high number of Gold passengers, though, they may just make us aware of numbers rather than run down the list. It’ll be up to Galley Operators/CSLs to establish where in the cabin they are. In most pre-flight briefings there simply isn’t time to ensure you’re fully covering everything from an SEP perspective and then list names and CIVs of 20+ Gold Card Holders.
This doesn’t excuse the service the OP received, though, and it’s good to hear that it was raised with the CSD.
Apr 19, 2019, 10:31 pm
#43
Original Poster
Join Date: Sep 2007
Location: France
Programs: MUCCI, BA LTG/GGL/CCR, AF PLAT, ETHIHAD AND LH USELESS PLASTIC
Posts: 2,063
Sitting on the ground here at MEX on the return service to London on a spotless Dreamliner. I've been here about 30 mins during a delay while engineering sort out issues on the flight deck and I'm pleased to say that can tell from my interactions with the cabin crew thus far - who have all energetically and proactively come over to say hello or ask whether I need anything - that this is going to be a very good flight indeed. I'll report back from LHR tomorrow afternoon, but I would be very surprised if there are any negatives here. Fingers crossed!
Apr 20, 2019, 12:42 am
#44
Join Date: Mar 2012
Location: London
Programs: BA Silver Seigneur des Horaires des Mucci.
Posts: 2,047
How does BA weed out bad apples
Do crew have appraisals, individual feedback?
Do the BA surveys match seat numbers with feedback?
I suspect no such system exists but is just up to the CSM to evaluate a crew member. With crews never having a fixed team I would be fascinated to know how or if this is achieved.
Do crew have appraisals, individual feedback?
Do the BA surveys match seat numbers with feedback?
I suspect no such system exists but is just up to the CSM to evaluate a crew member. With crews never having a fixed team I would be fascinated to know how or if this is achieved.
Apr 20, 2019, 1:03 am
#45
Join Date: Dec 2016
Posts: 587
How does BA weed out bad apples
Do crew have appraisals, individual feedback?
Do the BA surveys match seat numbers with feedback?
I suspect no such system exists but is just up to the CSM to evaluate a crew member. With crews never having a fixed team I would be fascinated to know how or if this is achieved.
Do crew have appraisals, individual feedback?
Do the BA surveys match seat numbers with feedback?
I suspect no such system exists but is just up to the CSM to evaluate a crew member. With crews never having a fixed team I would be fascinated to know how or if this is achieved.
We have performance reviews about once every six months where our owning CSM will check how we’re doing in terms of customer compliments, feedback from other crew, and issues that have been identified by other CSMs who we fly with etc.
At the end of every year, on MF, we’re all graded on our ‘performance’ and peer benchmarked against the rest of the fleet. This then determines our end of year performance bonus.
Whilst it may not seem it, on MF we’re actually relatively closely managed and all have regular contact with an individual manager who knows us and identifies strengths and weaknesses.