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-   -   API information deleted? (https://www.flyertalk.com/forum/british-airways-executive-club/1965794-api-information-deleted.html)

scottish minnie Apr 17, 19 6:11 am

API information deleted?
 


Wondering if this is a unique problem to me. I’ve now experienced API information disappear from future bookings on more than 4 occasions now.

Its all the info from my passport details to the address in the US which has been removed. Although the other traveller (husband) details are also partially missing some of them, like his date of birth seem to have stuck.

Both of of us have up to date BA profiles so I called BA to ask why the information was being removed, on one booking I know it’s been input twice already, once when I booked and again when I noticed it was missing and now it’s gone again. The response is that it’s “probably a security process to ensure that the details are absolutely correct”.

Im at a bit of a loss. I’ve decided that for future bookings I’m simply going to wait until just before departure to fill them in however just wanted to check there are no implications to doing this. Is there a deadline at which point BA will take action if the details aren’t there - e.g a week before travel or something like that?





corporate-wage-slave Apr 17, 19 6:21 am

I've had it occasionally, just update until you get the tick sign on MMB. It used to be particularly prevalent on mixed AA and BA bookings since (e.g.) middle names would get doubled or even tripled up.

The scan of bookings by the DHS is constant after 72 hours so the sooner the better, but you can just do it at the airport an hour from departure.

I wouldn't worry about it.

Inselhuepfer Apr 17, 19 6:54 am

This happens to me every time I book a flight to the US - my API information disappears no matter how often I enter it, even once I get the green tick in MMB. I have spoken to BA about this a few times but no one seems to know how to resolve it. That said, I haven't had any problems entering the US and my TSA Pre-check / Global Entry still works fine. It's a (rather annoying) mystery... If you find a way to stop it in future, please do share!

gcuk Apr 17, 19 7:10 am

My API sometimes doesn't stick on the BA website where the booking is an AA ticketed booking with BA flights in it. No matter how many times I enter it, it's gone when I go back into the BA version of the PNR on ba.com
I've assumed it's down to BA's creaky IT and it's never prevented me flying.

RB211 Apr 17, 19 9:10 am


Originally Posted by Inselhuepfer (Post 31009797)
This happens to me every time I book a flight to the US - my API information disappears no matter how often I enter it, even once I get the green tick in MMB. I have spoken to BA about this a few times but no one seems to know how to resolve it. That said, I haven't had any problems entering the US and my TSA Pre-check / Global Entry still works fine. It's a (rather annoying) mystery... If you find a way to stop it in future, please do share!

+1.

rb211.

mikeyfly Apr 17, 19 9:47 am



+1

Mind often shows as missing when it’s not

I don’t worry about it anymore

Geordie405 Apr 17, 19 9:51 am

This seems to be a perennial problem for many, including me. If my first flight is operated by AA then there's rarely a problem as I check in with AA and the API information entered via their website and confirmed via the AA app always seems to be all present and correct and is usually passed to BA intact. However, when it comes to BA it's a different matter altogether. As others have said, random pieces of information drop off. I will have the green tick immediately after completing the form, and when I next look at the booking there's a red cross and something needs to be re-entered. It's never been a real issue for me except on one occasion when flying via JFK where I couldn't get my JFK - LHR boarding pass because BA's systems insisted on seeing my Green Card, even for a flight to the UK.

scottish minnie Apr 17, 19 10:29 am

Ive never had an AA flight, these are all on BA Aircraft via their own website. Clearly we are just a very exclusive bunch of travellers :)

CKBA Oct 13, 19 1:07 pm

Probably same/similar issue.

Upcoming return flight - booked on ba.com and both out/return both BA flights/ticketed. Had put all the info in and outward flight okay - so API must have been okay. Now find all my API info has gone for the return - no API information in there at all, so re-entered all the data - no errors, exited, and MMB still says API needed. Tried 3 times - AIP won't keep the information. (Each time on exit it says 'complete', then MMB says it's incomplete - confirmatory email is non-committal!)

Same initial issue with Mrs CKBA, although API had remembered most of her details, and once the 'missing' data had been entered that data stuck. Uhmmmm....

HighwayToHEL Oct 13, 19 2:51 pm

I have to key it every time, which is a pain. I've been to the USA three times in the last three weeks and its really annoying. I now now all my passport details from memory; previously I just knew the number but now I also know the dates....

Knodde Oct 13, 19 3:22 pm


Originally Posted by scottish minnie (Post 31010598)
Ive never had an AA flight, these are all on BA Aircraft via their own website. Clearly we are just a very exclusive bunch of travellers :)

...or rather excluded bunch of travellers it seems! :)

CKBA Oct 15, 19 1:47 pm

Update on my API issue: after phong BA it looks like the check in agent on the outbound flight put my known-traveller number in as my Green Card number, which somehow screwed up all my information... .

RB211 Oct 15, 19 3:04 pm


Originally Posted by CKBA (Post 31631726)
Update on my API issue: after phong BA it looks like the check in agent on the outbound flight put my known-traveller number in as my Green Card number, which somehow screwed up all my information... .

That'll do it!

rb211.


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