CCR food temperature
Apr 16, 2019, 2:28 am
#16
Join Date: Mar 2005
Location: Seattle
Programs: BA GGL & LTG, EK Silver, HHonors Lifetime Diamond; Proudly Mucci Free - total nonsense
Posts: 862
My expectations of CCR service are pretty low which stops me being miffed. Sometimes it is good, but in general it is patchy despite being in there every other week mostly. I've wound down flying with BA a lot since getting LTG anyways so probably won't retain CCR card in December. No biggie.
Apr 16, 2019, 2:59 am
#17
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,881
My expectations of CCR service are pretty low which stops me being miffed. Sometimes it is good, but in general it is patchy despite being in there every other week mostly. I've wound down flying with BA a lot since getting LTG anyways so probably won't retain CCR card in December. No biggie.
Apr 16, 2019, 6:30 am
#18
Join Date: Mar 2005
Location: Seattle
Programs: BA GGL & LTG, EK Silver, HHonors Lifetime Diamond; Proudly Mucci Free - total nonsense
Posts: 862
No, it never crossed my mind tbh. Like I said, it's no big deal for me - all the niggles I've seen in there in last 6 or so years, have been documented on this forum already repeatedly (staff ignoring people especially on the terrace, food orders not coming out, cold drinks with no ice etc). First world problems that I'm sure the managers have other priorities to worry about instead.
Apr 16, 2019, 6:43 am
#19
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,726
No, it never crossed my mind tbh. Like I said, it's no big deal for me - all the niggles I've seen in there in last 6 or so years, have been documented on this forum already repeatedly (staff ignoring people especially on the terrace, food orders not coming out, cold drinks with no ice etc). First world problems that I'm sure the managers have other priorities to worry about instead.
Apr 16, 2019, 7:16 am
#20
Join Date: May 2016
Location: London WC1
Programs: BAEC Gold
Posts: 432
Just had lunch. Egg then cod and soup then steak. All in all pretty decent, except for no bread offered with the soup. No problem with the temperatures. First glass of Riesling was a touch warm though.
Apr 16, 2019, 7:50 am
#21
Join Date: Nov 2017
Location: Germany
Programs: BA GGL, CCR - TK G
Posts: 809
. Its never just brought out.
Apr 16, 2019, 7:54 am
#22
Join Date: Sep 2015
Posts: 241
I had my first ever visit to the CCR this morning. Very underwhelming experience sadly. Cooked breakfast with most items way less than a ‘just cooked’ temperature. I assume these meals are not cooked to order merely batch cooked and kept, at best, warm.
Apr 16, 2019, 8:03 am
#23
Join Date: May 2016
Location: London WC1
Programs: BAEC Gold
Posts: 432
Apr 16, 2019, 10:26 am
#24
Join Date: Jul 2009
Location: UK
Programs: BA Gold
Posts: 2,422
Other than the customer satisfaction side of serving food and drink at the appropriate temperature, the Food Standards Agency has guidelines around the hot holding of cooked food. Specifically that these items should be stored above 63°C which doesn't seem to be happening here.
Apr 16, 2019, 1:31 pm
#25
Original Poster
Join Date: Nov 2013
Location: Glasgow
Programs: BAEC (Silver), IHG (Plat Elite)
Posts: 541
Other than the customer satisfaction side of serving food and drink at the appropriate temperature, the Food Standards Agency has guidelines around the hot holding of cooked food. Specifically that these items should be stored above 63°C which doesn't seem to be happening here.
I'm some what alarmed that some pax seem to be accepting of it; you wouldn't accept it in a restaurant if were paying for the food.
Apr 17, 2019, 3:52 pm
#29
Join Date: Mar 2005
Location: Seattle
Programs: BA GGL & LTG, EK Silver, HHonors Lifetime Diamond; Proudly Mucci Free - total nonsense
Posts: 862
No, the manager on duty - and there is always at least one - is there primarily for the CCR customers. They have no connections with irrops, rebooking people, admissions policy, seat switches and what not, s/he only looks after those in the lounge. With a 90% failure rate I can't think of a better reason to talk to the manager.
, but no lounge is perfect. It is way better than the F lounge in T5 for sure; but is not the nirvana of luxury that people seem to expect it to be.
Apr 18, 2019, 4:04 am
#30
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,913
I've never noticed a manager on duty, I don't dispute they are there - but never seen one looking to seek improvement feedback. That said, when in the lounge I keep myself to myself, get a seat, and either sleep or work. Pretty low maintenance. I enjoy the kippers, the espresso martinis, the terrace when it is quiet, and less queues for the bathrooms. I am a happy bunny in general. There are loads of niggles they can improve on e.g. bathroom cleanliness, waiter/waitress proactivity, power points, ice in drinks , but no lounge is perfect. It is way better than the F lounge in T5 for sure; but is not the nirvana of luxury that people seem to expect it to be.
, but no lounge is perfect. It is way better than the F lounge in T5 for sure; but is not the nirvana of luxury that people seem to expect it to be.As for the bathroom, whilst not the nicest of places in the world, they are usually clean. There is a cleaner going from one bathroom to the next throughout all operating hours so any need for cleaning up after a guest visit is not that far away. The cleanliness of the CCR toilets I've found no different to any other first class lounge toilet offered by other airlines/airports. The bathrooms are soon to be refurbished so hopefully they will be a little more aesthetically pleasing when that work is finished.
