BA289 concerns and PHX
#1
Original Poster
Join Date: Jul 2015
Programs: BA Gold, Hilton Honors Gold
Posts: 84
BA289 concerns and PHX
Hi,
I travel to the US several times a year for work usually via ORD or PHL, but after Easter I have a rare treat to go purely for holiday - taking a parent who has never travelled long-haul to see Arizona and Utah, and hoping to make it a special smooth experience for them. Been looking forward to it for a long time, and am aware of the mid-J 747 refresh scheme (crossing fingers to get the updated IFE, although not good that G-BNLN flew this route more than any other aircraft in March).
But whilst browsing FR24 for any patterns in airframe usage in recent days, I've noticed the flight performance and it's terrible. It's nearly always delayed, sometimes significantly. Today it was delayed by over 3 hours - does anyone know what happened? Is there something about this service that makes it prone to such extensive delays?
Secondly, what to expect at PHX? I've used it before but only domestically, haven't done an international arrival there before. I guess they don't have many international arrivals compared to some other US airports which could either be a good thing (empty immigration lanes) or a bad thing (not sufficiently staffed for a 747 arriving)? I have a two hour drive up to Flagstaff after arrivals, so hoping I can get through PHX quickly especially in light of BA289's track record.
I travel to the US several times a year for work usually via ORD or PHL, but after Easter I have a rare treat to go purely for holiday - taking a parent who has never travelled long-haul to see Arizona and Utah, and hoping to make it a special smooth experience for them. Been looking forward to it for a long time, and am aware of the mid-J 747 refresh scheme (crossing fingers to get the updated IFE, although not good that G-BNLN flew this route more than any other aircraft in March).
But whilst browsing FR24 for any patterns in airframe usage in recent days, I've noticed the flight performance and it's terrible. It's nearly always delayed, sometimes significantly. Today it was delayed by over 3 hours - does anyone know what happened? Is there something about this service that makes it prone to such extensive delays?
Secondly, what to expect at PHX? I've used it before but only domestically, haven't done an international arrival there before. I guess they don't have many international arrivals compared to some other US airports which could either be a good thing (empty immigration lanes) or a bad thing (not sufficiently staffed for a 747 arriving)? I have a two hour drive up to Flagstaff after arrivals, so hoping I can get through PHX quickly especially in light of BA289's track record.
#2
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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One thing to expect at PHX is that the "rental car facility" is offsite and quite some distance from the airport. Driving from/to it is somewhat confusing (there are some tricks to avoid traffic). Allow extra time for this step. The last time I was there (about nine months ago), I experienced some bad road construction around the terminal and also near the rental car place, but there's a chance that it's finished by now.
Moreover, expect a lot of traffic and aggressive drivers on the expressways around Phoenix. Personally, I wouldn't want to try to drive here (on the wrong side of the road for you?) after a long TATL flight. Stay in an airport hotel (or go to Tempe/Phoenix/Scottsdale for a pleasant evening) and return to the airport the next day to get your rental car.
Moreover, expect a lot of traffic and aggressive drivers on the expressways around Phoenix. Personally, I wouldn't want to try to drive here (on the wrong side of the road for you?) after a long TATL flight. Stay in an airport hotel (or go to Tempe/Phoenix/Scottsdale for a pleasant evening) and return to the airport the next day to get your rental car.
#4
Join Date: Feb 2014
Location: Surrey, UK
Programs: BA GGL
Posts: 482
I had my first immigration/customs experience at PHX about 10 days ago when I ended up on a direct flight from London rather than taking a circuitous route. It was the quickest I have been allowed into the country. I don't know if I was just lucky with the timing or not. The people giving directions to machines and which desk to go to were unusually pleasant as well!
The car rental shuttles were very slow to arrive and there were massive queues though they were well marshalled. It was a long wait for a bus though and even worse coming back. Loads of construction work going on but getting to/from the car rental centre was well signed.
The car rental shuttles were very slow to arrive and there were massive queues though they were well marshalled. It was a long wait for a bus though and even worse coming back. Loads of construction work going on but getting to/from the car rental centre was well signed.
#5
Join Date: Sep 2013
Location: MSN
Programs: AA, BAEC Gold
Posts: 3,914
Moreover, expect a lot of traffic and aggressive drivers on the expressways around Phoenix. Personally, I wouldn't want to try to drive here (on the wrong side of the road for you?) after a long TATL flight. Stay in an airport hotel (or go to Tempe/Phoenix/Scottsdale for a pleasant evening) and return to the airport the next day to get your rental car.
#6
Original Poster
Join Date: Jul 2015
Programs: BA Gold, Hilton Honors Gold
Posts: 84
One thing to expect at PHX is that the "rental car facility" is offsite and quite some distance from the airport. Driving from/to it is somewhat confusing (there are some tricks to avoid traffic). Allow extra time for this step. The last time I was there (about nine months ago), I experienced some bad road construction around the terminal and also near the rental car place, but there's a chance that it's finished by now.
Moreover, expect a lot of traffic and aggressive drivers on the expressways around Phoenix. Personally, I wouldn't want to try to drive here (on the wrong side of the road for you?) after a long TATL flight. Stay in an airport hotel (or go to Tempe/Phoenix/Scottsdale for a pleasant evening) and return to the airport the next day to get your rental car.
Moreover, expect a lot of traffic and aggressive drivers on the expressways around Phoenix. Personally, I wouldn't want to try to drive here (on the wrong side of the road for you?) after a long TATL flight. Stay in an airport hotel (or go to Tempe/Phoenix/Scottsdale for a pleasant evening) and return to the airport the next day to get your rental car.
I had my first immigration/customs experience at PHX about 10 days ago when I ended up on a direct flight from London rather than taking a circuitous route. It was the quickest I have been allowed into the country. I don't know if I was just lucky with the timing or not. The people giving directions to machines and which desk to go to were unusually pleasant as well!
The car rental shuttles were very slow to arrive and there were massive queues though they were well marshalled. It was a long wait for a bus though and even worse coming back. Loads of construction work going on but getting to/from the car rental centre was well signed.
The car rental shuttles were very slow to arrive and there were massive queues though they were well marshalled. It was a long wait for a bus though and even worse coming back. Loads of construction work going on but getting to/from the car rental centre was well signed.
#7
Join Date: Oct 2010
Location: Alameda, CA, US
Programs: BAEC Gold (GGL/CCR), HHonors Diamond
Posts: 1,346
I have been to PHX many times, the company I used to work for had an office there. I am still surprised that they still haven't extended the people mover to the car rental center.
Looks like it is supposed to be extended finally in 2020.
Looks like it is supposed to be extended finally in 2020.
#8
Join Date: Jan 2011
Location: DTW
Programs: DL DM, National EE, Hertz PC, IHG PL, Bonvoy Amb
Posts: 1,333
One thing to expect at PHX is that the "rental car facility" is offsite and quite some distance from the airport. Driving from/to it is somewhat confusing (there are some tricks to avoid traffic). Allow extra time for this step. The last time I was there (about nine months ago), I experienced some bad road construction around the terminal and also near the rental car place, but there's a chance that it's finished by now.
Moreover, expect a lot of traffic and aggressive drivers on the expressways around Phoenix. Personally, I wouldn't want to try to drive here (on the wrong side of the road for you?) after a long TATL flight. Stay in an airport hotel (or go to Tempe/Phoenix/Scottsdale for a pleasant evening) and return to the airport the next day to get your rental car.
Moreover, expect a lot of traffic and aggressive drivers on the expressways around Phoenix. Personally, I wouldn't want to try to drive here (on the wrong side of the road for you?) after a long TATL flight. Stay in an airport hotel (or go to Tempe/Phoenix/Scottsdale for a pleasant evening) and return to the airport the next day to get your rental car.
But honestly, it was not that bad.
#9
Join Date: Apr 2010
Location: YVR
Programs: AA
Posts: 866
I had to google this people mover. I've been in and out of PHX at least once or twice a year for the last 5-6 years and had no idea there was a train!
#10
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Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
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I had my first immigration/customs experience at PHX about 10 days ago when I ended up on a direct flight from London rather than taking a circuitous route. It was the quickest I have been allowed into the country. I don't know if I was just lucky with the timing or not. The people giving directions to machines and which desk to go to were unusually pleasant as well!
The car rental shuttles were very slow to arrive and there were massive queues though they were well marshalled. It was a long wait for a bus though and even worse coming back. Loads of construction work going on but getting to/from the car rental centre was well signed.
The car rental shuttles were very slow to arrive and there were massive queues though they were well marshalled. It was a long wait for a bus though and even worse coming back. Loads of construction work going on but getting to/from the car rental centre was well signed.
No issue with Rental Shuttle - as quick and efficient as usual. The road works coming out of the Rental Center caused minimal problems, although a bit exciting in the dark with flashing lights everywhere! Fortunately I knew from experience where I should be going.
My destination was only 10 miles away, in Chandler, so the subsequent drive down I-10 was painless. Not sure I'd fancy a 2h drive, though, but then I'm not as young as some of you guys!
Ancient CIVN outbound, shiny CIVT coming home! TR here if anyone is interested >>> 98% OK BA in Business, JER-LGW-LHR-PHX
#11
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,635
BA289 has been prone to delays as long as I can remember - I don't know the reason but certainly not only weather related.
However, as you don't have any connecting flights from PHX you will be fine, even if the flight is delayed. Nothing to worry about.
However, as you don't have any connecting flights from PHX you will be fine, even if the flight is delayed. Nothing to worry about.
#12
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Join Date: Dec 2008
Location: Home: East Mids UK - Work (Base): Accra, Ghana.
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I like the Phoenix area and Arizona in general, when its not hot-hot season that is... I used to a do a lot of them as crew, and always rented a car, as other have said, but you are used to, information about the car rental centre, so you are god with that...
I drove out on the Apache Trail several times, a few nice places to eat out there, places to stop off by the lake for a coffee or whatever. Nice day trip!
Hope you have a great time... As someone else who travels a lot for work, it is nice to be able to do it now and again for pure leisure and not have to be on someone else schedule!
I drove out on the Apache Trail several times, a few nice places to eat out there, places to stop off by the lake for a coffee or whatever. Nice day trip!
Hope you have a great time... As someone else who travels a lot for work, it is nice to be able to do it now and again for pure leisure and not have to be on someone else schedule!
#13
Join Date: Mar 2018
Location: Jersey
Programs: BAEC Bronze
Posts: 27
I flew to PHX in December. Never again. The plane was awful, it was delayed (albeit not significantly) and immigration took an hour (and it wasn't even that busy). It was the holidays and I was transiting to PDX - at least I was upgraded for the final leg (no idea why).
Last edited by ouennais; Apr 15, 2019 at 5:00 am Reason: Error
#14
Join Date: Feb 2014
Programs: BA Gold
Posts: 262
Ive flown to PHX a couple of times recently. Immigration on both occasions was smooth, took a while for bags to come out on one occasion. There is a fair amount of walking after an international arrival, but thats pretty pleasant in my view after a long flight.
For the IFE prepare for the old system and be pleasantly surprised if you get the new one is my advice.
As far as delays go, I dont think there is any pattern or particular issue. Terminal 3 seems to be more prone to issues around late inbound aircraft though, I suspect because of congestion in the terminal.
For the IFE prepare for the old system and be pleasantly surprised if you get the new one is my advice.
As far as delays go, I dont think there is any pattern or particular issue. Terminal 3 seems to be more prone to issues around late inbound aircraft though, I suspect because of congestion in the terminal.
#15
Join Date: Jul 2015
Programs: HH Diamond, HGVC, WN RR, National Exec, Avis Preferred
Posts: 1,054
The rental car shuttle is a nose bleed, but hopefully your arrival time helps. Even under good circumstances it adds 30+ minutes to arrival/departure. I believe the completion target for the SkyTrain is 2022.
Hopefully you're traveling through Arches National Park. I had to reroute a drive from SLC back east through there a few years ago and could only spend about 3 hours driving and walking at a half dozen stops. Some of the most beautiful scenery I have seen. Enjoy your holiday!
Hopefully you're traveling through Arches National Park. I had to reroute a drive from SLC back east through there a few years ago and could only spend about 3 hours driving and walking at a half dozen stops. Some of the most beautiful scenery I have seen. Enjoy your holiday!