JAL seat selection (booked via ba.com)
Apr 7, 19, 9:23 pm
#1
Original Poster
Join Date: Jun 2018
Programs: BA, Avis, Amex
Posts: 292
JAL seat selection (booked via ba.com)
I have a single booking LHR-HND-OKA-OKA-HND-LHR, all JAL metal, booked on ba.com
I am not able to figure out how to reserve seats. Is the only way to do this to call JAL office? We are flying end of June. Thanks!
I am not able to figure out how to reserve seats. Is the only way to do this to call JAL office? We are flying end of June. Thanks!
Apr 7, 19, 11:34 pm
#2
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
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no it usually works online on the Jl website assuming jl flight numbers
Apr 7, 19, 11:51 pm
#3
Original Poster
Join Date: Jun 2018
Programs: BA, Avis, Amex
Posts: 292
Thanks but how would I know the required JAL's "reservation number" without calling? It's not shown on Manage My Booking on BA and the Check My Trip site I used to get this type of info is no longer available.
Apr 8, 19, 12:15 am
#4
Join Date: Jan 2011
Location: Beijing
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Posts: 879
Try just using the BA PNR - this works for me in any case for an Avios booking (PEK-TYO) for next month.
Apr 8, 19, 1:25 am
#5
Original Poster
Join Date: Jun 2018
Programs: BA, Avis, Amex
Posts: 292
Try just using the BA PNR - this works for me in any case for an Avios booking (PEK-TYO) for next month.
The flight was booked with a hotel, so via BA Hols, although this should make no difference I would think.
Last edited by OGG flyer; Apr 8, 19 at 1:29 am Reason: extra information added
Apr 8, 19, 1:51 am
#6
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JAPAN AIRLINES (JAL) - United Kingdom & Ireland Region - Airfare to Japan (Tokyo)
Apr 8, 19, 1:55 am
#7
Join Date: Oct 2010
Location: Alameda, CA, US
Programs: BAEC Gold (GGL/CCR), HHonors Diamond
Posts: 1,346
I go to https://www.jal.co.jp/en/ then click on International flights, click on "Manager my International Booking", click on "Manage booking". Select "SEARCH BY RESERVATION INFORMATION", enter the flight number of the first flight, date of departure, last name, first name and finally the reservation number, which is the PNR from BA (6 digit/alpha code).
That brings up my reservation, which allows to select seats and food.
That brings up my reservation, which allows to select seats and food.
Apr 8, 19, 2:19 am
#8
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,089
I know that the methods reported above do not work for some bookings (JL website will return the "booking not found" message).
I am not sure what stops them from working, but I know for the fact it didn't work for some of my bookings (and I do know what I'm doing on JL site, having done it many times).
BA did it for me over the phone in the end.
I am not sure what stops them from working, but I know for the fact it didn't work for some of my bookings (and I do know what I'm doing on JL site, having done it many times).
BA did it for me over the phone in the end.
Apr 8, 19, 2:39 am
#9
Original Poster
Join Date: Jun 2018
Programs: BA, Avis, Amex
Posts: 292
I know that the methods reported above do not work for some bookings (JL website will return the "booking not found" message).
I am not sure what stops them from working, but I know for the fact it didn't work for some of my bookings (and I do know what I'm doing on JL site, having done it many times).
BA did it for me over the phone in the end.
I am not sure what stops them from working, but I know for the fact it didn't work for some of my bookings (and I do know what I'm doing on JL site, having done it many times).
BA did it for me over the phone in the end.
Apr 8, 19, 11:16 am
#10
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
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Posts: 2,744
Perhaps the fact it was booked through BA holidays may be the culprit since I had no problems recently selecting my seats on a JAL F Avios redemption so BA ticket. Used the same PNR.
Apr 8, 19, 12:10 pm
#11
Join Date: Oct 2010
Location: Alameda, CA, US
Programs: BAEC Gold (GGL/CCR), HHonors Diamond
Posts: 1,346
Same here. Flying out soon for a few days in Tokyo and then cruising back to Vancouver.
Apr 8, 19, 1:06 pm
#12
Join Date: Oct 2016
Posts: 238
I had a similar issue when I booked a JAL flight through AA. I ended up having to call. Any time i tried to select seats I would get an error message.
Apr 8, 19, 1:19 pm
#13
Join Date: Jan 2008
Location: New York
Programs: BAEC Silver, &c.
Posts: 431
Try this site and clicking on the manage my booking tab. For the booking reference try the one you received from BA.
JAPAN AIRLINES (JAL) - United Kingdom & Ireland Region - Airfare to Japan (Tokyo)
JAPAN AIRLINES (JAL) - United Kingdom & Ireland Region - Airfare to Japan (Tokyo)
Apr 8, 19, 1:41 pm
#14
Join Date: Mar 2007
Location: Los Angeles
Programs: BA Executive Club (lowly Blue but with MUCCI, apparently)
Posts: 1,186
Following advice from CPH-Flyer, I called BA to get JAL's PNR.
