CW Defective Seat Compo
 

I am really not a big fan of the compo culture we see today, but just looking for opinions...

My flight to JFK, the foot stool of the seat, whilst it stayed at the right angle, it would not stay at the same level. As soon as I put my feet on it when the seat was in bed mode, it would slide down to the lower level, the one intended for the Z positioning of the seat.

Crew were lovely. Flight was full in all but WT, so no where to move to.

What is the feel on Avios offer for this? 10k?

I have never had a defective paid for CW seat before...

Ta.

I got 40k Avios for a CW seat that would not fully recline (it reclined about a third of the way then stopped). This was on JFK-LHR where sleep is mission critical. This was in 2018, or possibly 2017 - I can't remember exactly :)

Thanks...

Dropped a note into Customer Relations, detailing the seat issues and the snapped off headphone prong in the socket... Will see what they come back with :)

I believe it used to be the case a few years ago that the prescribed compo was 12.5k Avios for a footstool issue but I'm not sure if it's been revised since then and it may be dependant on status however it does seem to be generally better now than then and from anecdotal posts seems variable.

https://www.flyertalk.com/forum/26741333-post447.html
https://www.flyertalk.com/forum/26741377-post448.html

I suspect you may get 15-20k including the additional issue but do let us know how you get on if possible :)

40k for a seat that had a mind of its own about 2 months ago

I just got 15K for a seat that had a medal rod protruding from it when reclined (making it extremely uncomfortable for sleeping).

Could the crew come up with any solution like topping up the gap with some bedding? Might not have worked but worth a try. Not sure about how much compo to expect.

There was not any spare bedding to use... F and J were full... So not really any spare bedding to use... Hey ho, we will see what comes back.

The other half (BA gold) had exactly the same issue with a loose footstool that kept collapsing on a CW redeye flight around Sept 2018. Mentioned to the CSD who made a note of it on the iPad.
Contacted by BA and received 40K in Avios (though I think with some negotiating). Good luck

Well, the "apology" was 2500 Avios.

Oddly enough, I have replied asking them to re-asses their response to the issue.

A defective seat can negate the value of flying CW. Everything mechanical can malfunction but often it's hard to believe the defect wasn't present until the moment you sat down. Sometimes I feel the link between reporting a fault and taking the seat out of service (i.e. not selling it to an unsuspecting punter) is weaker than it should be.

Interesting turn of events...

I had a response today from my reply about the 2500 Avios "compensation" they are now calling it, saying that they would not increase it as any airline would not be able to guarantee a customers seat preference on a flight.

So, I have again replied saying that they have completely missed the very first 2 lines of the original communication, that the footstool was broken, and I was unable to sleep in a flat bed on a long haul flight as it was not a flat bed, well only 2/3 of it was.

So, 2500 was a sorry for not having my preferred seat, wherever that came from. Lets see what comes back this time... :)

Yeah, insufficient. I got 5,000 Avios today for a non-descending footstool in WT+ LHR-TLV, by way of comparison. This surely must be worth at least the same.