CW Defective Seat Compo
Mar 31, 2019, 9:42 am
#1
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CW Defective Seat Compo
I am really not a big fan of the compo culture we see today, but just looking for opinions...
My flight to JFK, the foot stool of the seat, whilst it stayed at the right angle, it would not stay at the same level. As soon as I put my feet on it when the seat was in bed mode, it would slide down to the lower level, the one intended for the Z positioning of the seat.
Crew were lovely. Flight was full in all but WT, so no where to move to.
What is the feel on Avios offer for this? 10k?
I have never had a defective paid for CW seat before...
Ta.
My flight to JFK, the foot stool of the seat, whilst it stayed at the right angle, it would not stay at the same level. As soon as I put my feet on it when the seat was in bed mode, it would slide down to the lower level, the one intended for the Z positioning of the seat.
Crew were lovely. Flight was full in all but WT, so no where to move to.
What is the feel on Avios offer for this? 10k?
I have never had a defective paid for CW seat before...
Ta.
Mar 31, 2019, 10:47 am
#3
Join Date: Nov 2004
Programs: BA GGL, LH FTL
Posts: 3,577
CW is advertised as a flying bed, you got a comfortable chair. So I think the difference between Premium Y & CW would be in order (no idea how many avios that is these days, but would also look for an approximate value of taxes to be included in the avios refund).
Mar 31, 2019, 12:21 pm
#4
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,873
I got 10k back in 2017 for a totally defective CW seat EWR-LHR. It was eventually increased to 20k when I asked BA not to insult me. This was during the time when Cruz was feeling particularly tight.
Mar 31, 2019, 6:25 pm
#5
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Thanks...
Dropped a note into Customer Relations, detailing the seat issues and the snapped off headphone prong in the socket... Will see what they come back with
Dropped a note into Customer Relations, detailing the seat issues and the snapped off headphone prong in the socket... Will see what they come back with
Mar 31, 2019, 7:19 pm
#6
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Posts: 10,126
I believe it used to be the case a few years ago that the prescribed compo was 12.5k Avios for a footstool issue but I'm not sure if it's been revised since then and it may be dependant on status however it does seem to be generally better now than then and from anecdotal posts seems variable.
https://www.flyertalk.com/forum/26741333-post447.html
https://www.flyertalk.com/forum/26741377-post448.html
I suspect you may get 15-20k including the additional issue but do let us know how you get on if possible
https://www.flyertalk.com/forum/26741333-post447.html
https://www.flyertalk.com/forum/26741377-post448.html
I suspect you may get 15-20k including the additional issue but do let us know how you get on if possible
Apr 1, 2019, 1:49 pm
#10
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There was not any spare bedding to use... F and J were full... So not really any spare bedding to use... Hey ho, we will see what comes back.
Apr 2, 2019, 3:39 am
#11
Join Date: May 2006
Location: London, UK
Programs: BA silver
Posts: 32
The other half (BA gold) had exactly the same issue with a loose footstool that kept collapsing on a CW redeye flight around Sept 2018. Mentioned to the CSD who made a note of it on the iPad.
Contacted by BA and received 40K in Avios (though I think with some negotiating). Good luck
Contacted by BA and received 40K in Avios (though I think with some negotiating). Good luck
Apr 3, 2019, 10:27 am
#12
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Well, the "apology" was 2500 Avios.
Oddly enough, I have replied asking them to re-asses their response to the issue.
Oddly enough, I have replied asking them to re-asses their response to the issue.
Apr 3, 2019, 12:04 pm
#13
Join Date: Dec 2011
Location: North Yorkshire, UK / Pasadena CA
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Apr 4, 2019, 9:07 am
#14
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Interesting turn of events...
I had a response today from my reply about the 2500 Avios "compensation" they are now calling it, saying that they would not increase it as any airline would not be able to guarantee a customers seat preference on a flight.
So, I have again replied saying that they have completely missed the very first 2 lines of the original communication, that the footstool was broken, and I was unable to sleep in a flat bed on a long haul flight as it was not a flat bed, well only 2/3 of it was.
So, 2500 was a sorry for not having my preferred seat, wherever that came from. Lets see what comes back this time...
I had a response today from my reply about the 2500 Avios "compensation" they are now calling it, saying that they would not increase it as any airline would not be able to guarantee a customers seat preference on a flight.
So, I have again replied saying that they have completely missed the very first 2 lines of the original communication, that the footstool was broken, and I was unable to sleep in a flat bed on a long haul flight as it was not a flat bed, well only 2/3 of it was.
So, 2500 was a sorry for not having my preferred seat, wherever that came from. Lets see what comes back this time...
Apr 4, 2019, 10:54 am
#15
Join Date: Jul 2010
Location: TLV/ATH/LON/EZE/NYC/UIP
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Posts: 1,011
Yeah, insufficient. I got 5,000 Avios today for a non-descending footstool in WT+ LHR-TLV, by way of comparison. This surely must be worth at least the same.
