Advice on compensation for cancelled flight and poor experience in First
Mar 29, 2019, 7:45 pm
#1
Original Poster
Join Date: Jan 2019
Programs: BA Gold
Posts: 15
Advice on compensation for cancelled flight and poor experience in First
I’m looking for some advice around what I can expect in compensation from BA. This is not EC261/2004 related, so I didn’t post in that thread.
BA0287 LHR-SFO on March 29th was cancelled on the morning and all PAX had to be re-routed. I was booked in a revenue First ticket (A). I managed to re-route through LAX before arriving at SFO 2 hours late, hence no EC261/2004 compensation.
What would I expect in compensation from this flight? My other issues were:
All in all this was not a very First class experience. The whole day was very stressful and I feel very let down by BA. What reasonable expectation should I have for compensation and what method would you advise to get there? Would there be a partial refund or Avios offered in this situation?
BA0287 LHR-SFO on March 29th was cancelled on the morning and all PAX had to be re-routed. I was booked in a revenue First ticket (A). I managed to re-route through LAX before arriving at SFO 2 hours late, hence no EC261/2004 compensation.
What would I expect in compensation from this flight? My other issues were:
- I had to fly three hours earlier than expected, changing my work plans.
- Flying First I wanted to enjoy the experience. I didn’t have time to use the Concorde room or my pre-booked Elemis appointment.
- I was technically downgraded, as my short US domestic flight was in J. Long-haul was still F. Does this effect compensation?
- I had massive issues on the Gold line rebooking, being bounced between 4 operators. The Gold line was busy and after around 5 minutes a non-Gold representative would answer. After providing my executive card number they would redirect me to the Gold line. This looped 3 times.
- I was denied use of a lounge at LAX, as I was re-routed through United on the domestic leg. I was told by BA I would have a lounge available to be able to work.
- There was IFE troubles on my flight. However, the crew recommend I raise my issues together rather than report the IFE on the iPad.
All in all this was not a very First class experience. The whole day was very stressful and I feel very let down by BA. What reasonable expectation should I have for compensation and what method would you advise to get there? Would there be a partial refund or Avios offered in this situation?
Mar 29, 2019, 7:55 pm
#2
Join Date: Oct 2010
Location: Alameda, CA, US
Programs: BAEC Gold (GGL/CCR), HHonors Diamond
Posts: 1,346
I’m looking for some advice around what I can expect in compensation from BA. This is not EC261/2004 related, so I didn’t post in that thread.
BA0287 LHR-SFO on March 29th was cancelled on the morning and all PAX had to be re-routed. I was booked in a revenue First ticket (A). I managed to re-route through LAX before arriving at SFO 2 hours late, hence no EC261/2004 compensation.
What would I expect in compensation from this flight? My other issues were:
All in all this was not a very First class experience. The whole day was very stressful and I feel very let down by BA. What reasonable expectation should I have for compensation and what method would you advise to get there? Would there be a partial refund or Avios offered in this situation?
BA0287 LHR-SFO on March 29th was cancelled on the morning and all PAX had to be re-routed. I was booked in a revenue First ticket (A). I managed to re-route through LAX before arriving at SFO 2 hours late, hence no EC261/2004 compensation.
What would I expect in compensation from this flight? My other issues were:
- I had to fly three hours earlier than expected, changing my work plans.
- Flying First I wanted to enjoy the experience. I didn’t have time to use the Concorde room or my pre-booked Elemis appointment.
- I was technically downgraded, as my short US domestic flight was in J. Long-haul was still F. Does this effect compensation?
- I had massive issues on the Gold line rebooking, being bounced between 4 operators. The Gold line was busy and after around 5 minutes a non-Gold representative would answer. After providing my executive card number they would redirect me to the Gold line. This looped 3 times.
- I was denied use of a lounge at LAX, as I was re-routed through United on the domestic leg. I was told by BA I would have a lounge available to be able to work.
- There was IFE troubles on my flight. However, the crew recommend I raise my issues together rather than report the IFE on the iPad.
All in all this was not a very First class experience. The whole day was very stressful and I feel very let down by BA. What reasonable expectation should I have for compensation and what method would you advise to get there? Would there be a partial refund or Avios offered in this situation?
Mar 29, 2019, 8:17 pm
#4
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,549
You were not downgraded on the US flight since AA calls it 1st class regardless of the booking class used
I would address the IFE issue separately and you might get some points credited for that
Last edited by Dave Noble; Mar 29, 2019 at 8:23 pm
Mar 29, 2019, 8:21 pm
#5
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,728
[*]I had massive issues on the Gold line rebooking, being bounced between 4 operators. The Gold line was busy and after around 5 minutes a non-Gold representative would answer. After providing my executive card number they would redirect me to the Gold line. This looped 3 times.
I'd be tempted to do a short CR message - similar to this bullet list but focusing on CR aspects only, a brief second paragraph with why this ain't a First experience/telephone hassle. Send it via YouFirst then call Customer Relations about a week later in the UK afternoon office hours.
Mar 29, 2019, 8:33 pm
#6
Join Date: Jul 2018
Posts: 1,271
But it's domestic first, rather than international first, and AA is explicit about them being different. It might be the highest class of service *available* on a given route, but that simply explains why it was necessary to downgrade the OP. There was no way of giving him what he had purchased.
Mar 29, 2019, 8:55 pm
#7
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,549
But it's domestic first, rather than international first, and AA is explicit about them being different. It might be the highest class of service *available* on a given route, but that simply explains why it was necessary to downgrade the OP. There was no way of giving him what he had purchased.