Compensation due to possible pilot error?
Mar 25, 2019, 5:47 pm
#1
Original Poster
Join Date: Apr 2018
Programs: American Airlines
Posts: 11
Compensation due to possible pilot error?
Hi all,
Wondering if you have any input on this scenario. I was on a flight from LAX to LHR on Mon Feb 11. We were delayed by six hours because during taxi towards the takeoff runway, the plane ran over some metal that caused the tires to go flat and need replacement.
Since this was not weather related, I submitted a compensation claim, but it was denied because the issue was due to "factors out of our control". Wondering if this was just their easy out, or if really I don't have a legitimate compensation claim. We arrived to LHR so late that I missed my connection and had to stay overnight.
Any advice on whether I should appeal?
thanks,
Wondering if you have any input on this scenario. I was on a flight from LAX to LHR on Mon Feb 11. We were delayed by six hours because during taxi towards the takeoff runway, the plane ran over some metal that caused the tires to go flat and need replacement.
Since this was not weather related, I submitted a compensation claim, but it was denied because the issue was due to "factors out of our control". Wondering if this was just their easy out, or if really I don't have a legitimate compensation claim. We arrived to LHR so late that I missed my connection and had to stay overnight.
Any advice on whether I should appeal?
thanks,
Mar 25, 2019, 5:58 pm
#2
Join Date: Sep 2013
Location: London
Programs: BA Gold; FB Silver; SPG; IHG Gold
Posts: 2,980
Sounds very frustrating but it doesn't sound like pilot error to me- assuming a/c was on the taxiway (and if there had been a runway/taxiway excursion then the delay would probably have been longer). That said I'm not familiar with the compensation rules, but I'm sure someone on here will give your a definitive answer!
Mar 25, 2019, 6:26 pm
#3
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,871
I think this is the incident discussed in post 177 onwards in the compensation thread The 2019 BA compensation thread: Your guide to Regulation EC261/2004
Mar 25, 2019, 6:37 pm
#4
Join Date: Jul 2010
Location: RTW
Posts: 676
Could OP explain why the suggestion of "pilot error"? I assume he has information that wasn't mentioned in the other thread?
Mar 25, 2019, 7:23 pm
#5
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Many people don't understand how it all works, if the aircraft as on the taxiway, as South London Bon Viveur says, then its the aerodrome's duty to ensure no FOD obstructs it, not the pilots. An aircraft's blindspot is a tad worse than most lorries. I'd imagine under EU261 this qualifies as circumstances beyond the airline's control, not sure if that's sufficient or if they have to be extraordinary, and whether this would be considered extraordinary, too.
Mar 25, 2019, 9:54 pm
#6
Original Poster
Join Date: Apr 2018
Programs: American Airlines
Posts: 11
Thanks, all. I see the other thread now. Feel free to delete this as a duplicate.
Mar 26, 2019, 1:49 am
#7
Join Date: Jul 2010
Location: RTW
Posts: 676
Why do you assume that?
Many people don't understand how it all works, if the aircraft as on the taxiway, as South London Bon Viveur says, then its the aerodrome's duty to ensure no FOD obstructs it, not the pilots. An aircraft's blindspot is a tad worse than most lorries. I'd imagine under EU261 this qualifies as circumstances beyond the airline's control, not sure if that's sufficient or if they have to be extraordinary, and whether this would be considered extraordinary, too.
Many people don't understand how it all works, if the aircraft as on the taxiway, as South London Bon Viveur says, then its the aerodrome's duty to ensure no FOD obstructs it, not the pilots. An aircraft's blindspot is a tad worse than most lorries. I'd imagine under EU261 this qualifies as circumstances beyond the airline's control, not sure if that's sufficient or if they have to be extraordinary, and whether this would be considered extraordinary, too.
