Refused Priority Security at HND
#31
Suspended
Join Date: Oct 2018
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I can confirm that the lady is indeed correct.
According to this and this, you are only allowed to use the priority lane under two circumstances:
(1) You're holding a First Class ticket
(2) You're traveling with an airline that you hold a top membership with, for BA that would be Gold+. In this case, the cabin that you're taking does not matter. (Which slightly differs from Zeeww's interpretation)
Bizarre indeed.
According to this and this, you are only allowed to use the priority lane under two circumstances:
(1) You're holding a First Class ticket
(2) You're traveling with an airline that you hold a top membership with, for BA that would be Gold+. In this case, the cabin that you're taking does not matter. (Which slightly differs from Zeeww's interpretation)
Bizarre indeed.
#32
FlyerTalk Evangelist
Join Date: Aug 2002
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Programs: Mucci. Nothing else matters.
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I understood, mistakenly I accept now, that J/F passengers and those with Silver/Gold status had access to priority security and boarding EVERYWHERE when travelling on OW airlines. I wasn't trying to pull a fast one or to try to get something I didn't genuinely believe I was entitled to. That is not a DYKWIA... that is a passenger that felt he wasn't getting what he was entitled to... completely different.
I'll bet that quite a lot of the people reported in our DYKWIA threads genuinely and honestly, if mistakenly, believe that they're entitled to whatever they're trying to secure.
#33
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#34
Join Date: Oct 2015
Location: Economy, mostly :(
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Posts: 7,801
I totally disagree with that.
I understood, mistakenly I accept now, that J/F passengers and those with Silver/Gold status had access to priority security and boarding EVERYWHERE when travelling on OW airlines. I wasn't trying to pull a fast one or to try to get something I didn't genuinely believe I was entitled to. That is not a DYKWIA... that is a passenger that felt he wasn't getting what he was entitled to... completely different.
I understood, mistakenly I accept now, that J/F passengers and those with Silver/Gold status had access to priority security and boarding EVERYWHERE when travelling on OW airlines. I wasn't trying to pull a fast one or to try to get something I didn't genuinely believe I was entitled to. That is not a DYKWIA... that is a passenger that felt he wasn't getting what he was entitled to... completely different.
#35
Join Date: May 2006
Location: Godalming, Surrey, UK.
Programs: Nowt of note.
Posts: 1,616
FWIW, oneworld.com says "Fast track at select security lanes" (emphasis mine). I recall being refused fast track at HEL when flying BA J as a Sapphire a couple of years ago.
#36
Join Date: Feb 2018
Posts: 245
Im BA Gold, and I regularly fly out of HND, most often on JL (and rarely in First!). I only recall ever being stopped once from using the Priority Lane (when on CX). Until reading this forum I didnt really appreciate the rule (and didnt argue when I was declined when flying on CX). Are they more flexible for JL customers?
I suppose there is little harm in trying to use the Priority Lane, and then if refused quickly move over to the regular lane.
I suppose there is little harm in trying to use the Priority Lane, and then if refused quickly move over to the regular lane.
#37
Join Date: May 2013
Location: HEL
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And this is an Emerald level perk, not Sapphire. At HEL BA pax don't have access to fast track at all.
#38
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#39
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There is a massive board next to the fast track entrance to security with all eligible cabins/cards. That said, I can't remember how clear it is, or how it copes with pax with status flying on an airline other than their 'home' one.
#40
Original Poster
Join Date: Mar 2016
Location: Plymouth, UK
Programs: BAEC Gold
Posts: 1,159
I accept I was wrong but stand by me insisting when there was no explanation as to why I might be wrong when I believed I was right. Had it been explained I would have accepted it immediately and that is why I will not accept the DYKWIA label. I didn't have any jumped up sense of importance which is the defining mark of a DYKWIA..
Last edited by snaxmuppet; Mar 21, 2019 at 7:45 am
#41
Join Date: May 2017
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#42
Moderator: British Airways Executive Club
Join Date: Jan 2009
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It just shows, in the case of JL, First logo, followed by 3 JL status cards/logos. It doesn't really mean much in itself, with no background information.
What they should do is to have a card explaining the situation in English and Japanese and put it up on that board showing the eligibility criteria. In fact I'll dump that suggestion on them when I'm there next.
I have seen lots of completely confused and surprised people (myself included, once when flying on ANA in J on an F-less flight, with non-ANA Star Gold) caught by this rule.
#43
Join Date: May 2010
Location: UK
Posts: 5,380
There have been many times where the employees did not know the rules. Why should I take the word of someone if all they do is say "British Airways" to me instead of explaining why I am wrong when I am convinced I am right.
I accept I was wrong but stand by me insisting when there was no explanation as to why I might be wrong when I believed I was right. Had it been explained I would have accepted it immediately and that is why I will not accept the DYKWIA label. I didn't have any jumped up sense of importance which is the defining mark of a DYKWIA..
I accept I was wrong but stand by me insisting when there was no explanation as to why I might be wrong when I believed I was right. Had it been explained I would have accepted it immediately and that is why I will not accept the DYKWIA label. I didn't have any jumped up sense of importance which is the defining mark of a DYKWIA..
I have actually met snaxmuppet and chatted for some time and he didn't come across as a DYKWIA to me in any way.
#44
Original Poster
Join Date: Mar 2016
Location: Plymouth, UK
Programs: BAEC Gold
Posts: 1,159
What was not clear at all was that I had to be a JL sapphire.
#45
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,126
It shows, for JL flights, 3 of the JMB (JL's frequent flyer scheme) membership cards with OWS and OWE logos. That is rather different from showing OWS and OWE logos.
I don't blame you for finding it confusing because that is not what you would normally expect. In fact, if anything, what's much more common is for J passengers to be given priority security but not based on status, so it comes as a bit of a surprise and our brain tends to interpret things in the way that's more convenient to us, so you probably only saw the OWS and OWE logos contained within the JL cards.