Mar 18, 2019, 10:00 am
Advice: Parent kicked out of seat by "celebrity"
Mar 19, 2019, 12:34 am
#181
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I have no serious law background but have briefly gone through the basics as an engineer. this is just the basics of libel claims in English courts.
Last edited by kaka; Mar 19, 2019 at 12:41 am
Mar 19, 2019, 2:02 am
#182
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Now, even overlooking the DYKWIA picking on an older guy aspects, I would have thought BA of all airlines would calmly defuse the situation and insist on everyone taking their assigned seats.
Mar 19, 2019, 2:05 am
#183
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There's also no evidence that the crew did anything to send the jumped-up little p***k back to his correct seat - which is what I would have expected crew to do in this, or any similar, situation.
Now, even overlooking the DYKWIA picking on an older guy aspects, I would have thought BA of all airlines would calmly defuse the situation and insist on everyone taking their assigned seats.
Now, even overlooking the DYKWIA picking on an older guy aspects, I would have thought BA of all airlines would calmly defuse the situation and insist on everyone taking their assigned seats.
Mar 19, 2019, 2:08 am
#184
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I would expect SOP in such cases to be that that 5E is sent back to their seat, while the CC has a private word with 1A, explaining that they are under no obligation whatsoever to change, but they may swap if they are happy to do so. Then the CC should inforrm 5E of the decision and keep an eye on the situation to ensure that's the end of it.
It seems that isn't how this panned out and that would be my issue with BA. As egregious as the reported behaviour was, I don't think the person should be named, nor speculated upon. But it's a public forum and people are entitled to post what they like within the rules.
It seems that isn't how this panned out and that would be my issue with BA. As egregious as the reported behaviour was, I don't think the person should be named, nor speculated upon. But it's a public forum and people are entitled to post what they like within the rules.
Mar 19, 2019, 2:12 am
#185
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Originally Posted by Killian_S
he repeated the line and to my surprise, the cabin crew member then did as asked. Dad then complained to the cabin manager, but was met with indifference from that lady. To not cause a fuss (and of course age being an issue), he moved to 5E.
Mar 19, 2019, 2:25 am
#186
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Well edited, by you.
Mar 19, 2019, 2:35 am
#187
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I've read the post in its entirety.
I see no indication that the crew did what I, until now (you are BA crew, I understand), had assumed would be what they would be trained to do - to take the side of the passenger being pestered for no good reason.
It appears clear that the passenger didn't want to move (the father "complained to the cabin manager" - before moving) - but no assistance was forthcoming.
In all seriousness - what part of the text supports any other reading of these events?
I see no indication that the crew did what I, until now (you are BA crew, I understand), had assumed would be what they would be trained to do - to take the side of the passenger being pestered for no good reason.
It appears clear that the passenger didn't want to move (the father "complained to the cabin manager" - before moving) - but no assistance was forthcoming.
In all seriousness - what part of the text supports any other reading of these events?
Mar 19, 2019, 2:38 am
#188
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They didn’t complain until after agreeing to move!
Mar 19, 2019, 2:42 am
#189
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A lot of people that were not there seem to know a lot about what happened here.
Mar 19, 2019, 2:46 am
#190
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I've read the post in its entirety.
I see no indication that the crew did what I, until now (you are BA crew, I understand), had assumed would be what they would be trained to do - to take the side of the passenger being pestered for no good reason.
It appears clear that the passenger didn't want to move (the father "complained to the cabin manager" - before moving) - but no assistance was forthcoming.
In all seriousness - what part of the text supports any other reading of these events?
I see no indication that the crew did what I, until now (you are BA crew, I understand), had assumed would be what they would be trained to do - to take the side of the passenger being pestered for no good reason.
It appears clear that the passenger didn't want to move (the father "complained to the cabin manager" - before moving) - but no assistance was forthcoming.
In all seriousness - what part of the text supports any other reading of these events?
Yes CC would I have no doubt act if they see someone being bullied out of their seat, but not sure how they were meant to find this out at the time of the move, the OP doesn’t say the individual raised their voice, pax are free to speak to one and another, and at the time CC were likely trying to get toiletries, PJs , PDB and putting the screens in a position for safety briefing all pax. They may have also been engaged in helping other pax whether elderly or not to get to their seat, stow their carry on
As an aside, I agree with speculation of the individual’s Identity not being helpful however entertaining people find it, and giving hints to an identity with subsequent speculation may still be libellous if it were untrue. Using avusive language lowers the tone of the forum and I don’t appreciate it.
Last edited by navylad; Mar 19, 2019 at 3:04 am
Mar 19, 2019, 2:46 am
#191
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Only if you re-order the text, and put your interpretation on the sequence of events. Perhaps that *was* the sequence of events that played out - but it's not the sequence that was reported. The inclusion of "then" in the text would be strange, however, if the report was not being reported in sequence.
Anyhow, upon boarding the aircraft and then nicely settled, he was approached by another passenger: "Excuse me, I always sit in this seat when I fly, 1A, so kindly take my original seat (5E). You should know that I'm an important customer for BA, with all respect, likely much more than you. Therefore, please could you move". He then called a cabin crew member to "kindly escort" my dad to 5E. The cabin crew lady first checked the boarding passes and said that his seat was 5E, what's he doing here, but he repeated the line and to my surprise, the cabin crew member then did as asked. Dad then complained to the cabin manager, but was met with indifference from that lady. To not cause a fuss (and of course age being an issue), he moved to 5E.
Mar 19, 2019, 2:54 am
#192
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Only if you re-order the text, and put your interpretation on the sequence of events. Perhaps that *was* the sequence of events that played out - but it's not the sequence that was reported. The inclusion of "then" in the text would be strange, however, if the report was not being reported in sequence.
Anyhow, to address some of the points above, the cabin crew DID NOT turf dad out of his seat, they merely gently guided him to the other seat. Dad did make the point (as I mentioned above) that they were courteous throughout the whole flight. The CSM was indifferent, but maybe they were rushed off their feet - entirely plausible and reasonable with a full jumbo. But, I wasn't there, I don't know. My only issue was maybe they should have been a bit firmer with the other person, but again, I wasn't there and don't know what the dynamics were.
i have to say that I am surprised that someone who has stated that the CC may not have done anything wrong has complained to BA about it.
Mar 19, 2019, 3:04 am
#193
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Only if you re-order the text, and put your interpretation on the sequence of events. Perhaps that *was* the sequence of events that played out - but it's not the sequence that was reported. The inclusion of "then" in the text would be strange, however, if the report was not being reported in sequence.
Mar 19, 2019, 3:26 am
#194
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The OP's original request for advice was: "Worth complaining to BA, or wasting my time?" IMHO, answer from almost everyone here was "Of course, awful behaviour, but you'll need to give BA more information or you WILL be wasting your time".
He or she has chosen not to give us any more details to substantiate the who, where or when and has apparently ducked out, so I'm bemused at the continuing arguments and vitriol - it's a bit like the audience participation in a Jerry Springer show!
He or she has chosen not to give us any more details to substantiate the who, where or when and has apparently ducked out, so I'm bemused at the continuing arguments and vitriol - it's a bit like the audience participation in a Jerry Springer show!
Mar 19, 2019, 4:03 am
#195
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“political "celebrity" and often comes on TV giving his opinion about Brexit, how we should reverse it”
John Bercow ?
John Bercow ?