Very odd fare rule
Mar 16, 2019, 1:23 pm
#31
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Mar 16, 2019, 4:47 pm
#33
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I'm having an issue with my travel agent over the rerouting of a fare. Apparently according to this rule 'NEW TICKET VALUE MUST BE EQUAL OR HIGHER THAN PREVIOUS AND MUST COMPLY WITH ALL PROVISIONS OF THE NEW FARE BEING APPLIED,' means that i can't change to the same fare basis on a different destination as the fare is actually lower than what i paid and therefore the fare must be upgraded to have a higher value. Am i crazy or is this crazy??? To add context its A class and the first flight is flown. This is for the return sector. Any help from you pros would be appreciated!
Mar 17, 2019, 12:14 am
#34
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Mar 17, 2019, 6:31 am
#35
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Mar 18, 2019, 2:01 am
#37
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If it is a contract with a consumer, however, it is highly doubtful that a bizarre clause in the small print that a consumer would be unlikely to expect and has not specifically be drawn to their attention would be regarded as fair. There is a high chance that it would be regarded as lacking the transparency required to be enforceable.,
Mar 18, 2019, 3:39 am
#38
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If it is a contract with a consumer, however, it is highly doubtful that a bizarre clause in the small print that a consumer would be unlikely to expect and has not specifically be drawn to their attention would be regarded as fair. There is a high chance that it would be regarded as lacking the transparency required to be enforceable.,
Mar 18, 2019, 1:43 pm
#39
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really? Let us suppose that you speak to average consumers rather than FT-reading fare rule geeks: if you buy a changeable but not refundable ticket, the average consumer would not be particularly surprised that, if you change to a cheaper ticket, you do not get your money back. OTOH, I think that most consumers would be surprised and would not understand that they cannot be sold a ticket which cost less than their original ticket even if they do not get any money back and that they are instead required to buy a ticket which is at least as expensive as the original one.For the average consumer, such a rule would make no sense whatsoever as the airline does not lose money by exchanging your more expensive ticket against a less expensive one without refunding you anything.
Fare rules and terms and conditions ARE the small print. Now, if the rule appeared in the short summary of the rules that are displayed before you press the button to complete the sale, that would be a different story (and even then, given how unexpected the rule is, I think it would have to be clearly and unambiguously explained as the potential for misunderstanding the rule as merely meaning that no refund is allowed is big).
nor is it in small print. It seems to me clearly part of the fare rules.