Upgrade Button Appears in App...

Old Mar 14, 19, 3:46 am
  #1  
ASI
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Join Date: Feb 2016
Posts: 38
Upgrade Button Appears in App...

Hi all,

Per the title really - I have a long-haul flight on Sunday, and after a short period following opening, the BA app shows my seat allocation, the change seat icon and the upgrade icon.

When i I click the upgrade icon, the in-app ‘web browser’ appears, and the conventional MMB page loads with no offer.

Anyone experience this before...? I’d be inclined to upgrade if the offer makes sense!
ASI is offline  
Old Mar 14, 19, 4:21 am
  #2  
 
Join Date: Oct 2012
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Originally Posted by ASI View Post
Hi all,

Per the title really - I have a long-haul flight on Sunday, and after a short period following opening, the BA app shows my seat allocation, the change seat icon and the upgrade icon.

When i I click the upgrade icon, the in-app ‘web browser’ appears, and the conventional MMB page loads with no offer.

Anyone experience this before...? I’d be inclined to upgrade if the offer makes sense!
I find that happens all the time, it's been a long time since there's actually been a proper upgrade offer for me, it just takes me to the website and then it's an extortionate amount to upgrade, generally the fare difference, or it says it's not possible.
cosmo74 is offline  
Old Mar 14, 19, 4:24 am
  #3  
 
Join Date: Mar 2015
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It happens loads. There's most likely no upgrade available.
mmxbreaks is offline  
Old Mar 14, 19, 4:28 am
  #4  
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There isn't anything new here. Some tickets won't offer this button since they are not upgradeable via Self Serve (e.g. corporate tickets, foreign currency). All this button does is lead you to the same back-end of BA.com, and right at the bottom you will see the Upgrade options for cash or Avios in the normal way. If you are in Self Serve then in theory a fare difference upgrade should show, which unless your ticket was booked in a high fare bucket will be expensive.

And obviously if you were not using the App but BA.com MMB instead then you'd be in exactly the same place.

If either a POUG or an AppUp was showing (see Dashboard) then you don't get the blue star button, instead you get the Limited Time offer button, images in the threads referenced. That may be more interesting. And BA.com MMB will also show the same sort of thing, but the Limited Time aspect is a little easier to spot due to the rolling banner at the top.

I'm not aware of any substantial changes in this area in the last year, other than that BA have made some efforts to keep more bookings in Self Serve. If you are not in Self Serve you can still get a fare difference change, it just needs a call to the Contact Centre or Ticketing Agent at the airport to do the calculations. Or you could use tools such as ITA Matrix / ExpertFlyer to work it out for yourself.
corporate-wage-slave is offline  
Old Mar 14, 19, 4:48 am
  #5  
ASI
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Join Date: Feb 2016
Posts: 38
Thanks all! My memory was that this button only appeared when a POUG was available - sadly not the case!
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Old Mar 14, 19, 6:30 am
  #6  
 
Join Date: Jun 2009
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It's bizarre that the behaviour of that button is to just take you to MMB on the msite. It's been doing that for years - I'm really surprised they haven't gotten around to fixing that functionality yet. Even if it just deep-linked straight to the upgrade page (whether there was a special offer or not), it would be a huge improvement.
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