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advice needed for downgraded first class passenger

advice needed for downgraded first class passenger

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Old Mar 14, 19, 6:16 am
  #16  
 
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The best way not to get bumped is to have a seat reservation... that's also the best way to avoid 4/5 E&F on the 747 which are significantly smaller and less private than the rest.
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Old Mar 14, 19, 6:19 am
  #17  
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Originally Posted by warakorn View Post
75% refund of not the base segment fare, but the pro-rata part of the full fare. Pro-rata is calculated on the great circle distance.
You are confusing the issue. It is best to stick to the specific question OP asked, which relates to a ticket MIA-LHR.

It is indeed the Base Segment Fare. Pro rata would only apply if OP were ticketed on a connection and then downgraded for one segment of the two (or more) connecting segments. The e-ticket receipt would only specify one fare and the split attributable to the downgrade would be the Base Segment Fare multiplied by a factor determined by distance.
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Old Mar 14, 19, 9:22 am
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Originally Posted by Jagboi View Post
I thought F was never overbooked?
BA will often overbook by one seat when it can. If that means splitting up couples on the same ticket for purpose of downgrade it really doesn't care (maximum revenue because EU261 still puts it in the green). The gamble (sorry, algorithm/calculation) is, in part, based on missed connections and, therefore, an assumption that everyone will get a seat.
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Old Mar 14, 19, 9:23 am
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Originally Posted by mastutio View Post
Does this mean if you are in a group of two or more you are less likely to get bumped from F?
Not at all. If you forget to allocate yourself a seat you'll be first in the firing line though - irrelevant of status.
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Old Mar 14, 19, 9:37 am
  #20  
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If the OP's friend purchased the ticket several months in advance, he/she could have had the lowest fare in the FC cabin, at least among passsengers without status. This would put him/her in BA's crosshairs for a downgrade regardless of the seat assignment issue as BA would prefer to pay 75% of the smallest fare possible.
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Old Mar 14, 19, 7:14 pm
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Originally Posted by corporate-wage-slave View Post
I think it's fairly well known here that checking online is the best policy. I don't think you need to do it on the dot of 24 hours but had he been the last to check in then he would indeed be the one selected for the downgrade. Hence the advice to do OLCI (and indeed check seats before that). It also resolves other problems (e.g. reticketing issues), I can't think of a good reason for avoiding OLCI, and on the App it only takes a few seconds. Even if he was the last to OLCI and still get downgraded, he could have taken further action / options given the extra time. Water under the bridge I guess but I'm surprised he didn't know this if he was a regular flyer.



Several ways of doing it, but have a look at the e-ticket on his email, since the base fare and taxes are listed out there. You can also do a dummy booking now for a flight in the near future, though there would be minor(ish!) exchange rate differences. The main EC261 thread then steps you through the Mennens calculation method.
While the who gets ejected is A way of selection, WHAT IF the pax is going to his own wedding, visiting a deathbed kin, best friend, going for special medical procedures, etc etc. Is it then fair simply because he did not OLCI ? I flew this week US domestic, my printer did not co operate, alternate locations to print were closed. So I would be the "chosen"? Who decides whom to bump ? Gate or CC ?
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Old Mar 14, 19, 7:35 pm
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Originally Posted by HMPS View Post
While the who gets ejected is A way of selection, WHAT IF the pax is going to his own wedding, visiting a deathbed kin, best friend, going for special medical procedures, etc etc. Is it then fair simply because he did not OLCI ? I flew this week US domestic, my printer did not co operate, alternate locations to print were closed. So I would be the "chosen"? Who decides whom to bump ? Gate or CC ?
You don't need to print a boarding pass in order to select your seat.
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Old Mar 14, 19, 7:39 pm
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Originally Posted by HMPS View Post
While the who gets ejected is A way of selection, WHAT IF the pax is going to his own wedding, visiting a deathbed kin, best friend, going for special medical procedures, etc etc. Is it then fair simply because he did not OLCI ? I flew this week US domestic, my printer did not co operate, alternate locations to print were closed. So I would be the "chosen"? Who decides whom to bump ? Gate or CC ?
What a strange post!

No-one is suggesting that being downgraded is "fair" whether as a consequence of not checking in online or otherwise. It is, however, something that happens and the post you quoted merely adivised how to minimise the risk.

Absent psychic powers, how is BA supposed to know why anyone is flying on any particular occasion? If the last person to turn up or check in is indeed off to see their dying Granny, a. if every F seat already has an occupant who has a boarding pass then they likely will be downgraded not least because there are no seats left and b. their principal concern would presumably be not to miss the flight - can a person not go to see their dying Granny in Club World?

And since when is a printer required for OLCI?
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Old Mar 14, 19, 7:59 pm
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Originally Posted by CCayley View Post


What a strange post!

No-one is suggesting that being downgraded is "fair" whether as a consequence of not checking in online or otherwise. It is, however, something that happens and the post you quoted merely adivised how to minimise the risk.

Absent psychic powers, how is BA supposed to know why anyone is flying on any particular occasion? If the last person to turn up or check in is indeed off to see their dying Granny, a. if every F seat already has an occupant who has a boarding pass then they likely will be downgraded not least because there are no seats left and b. their principal concern would presumably be not to miss the flight - can a person not go to see their dying Granny in Club World?

And since when is a printer required for OLCI?
OK I will stand corrected on the printer issue. BTW computers go on a fritz too or the ISP ...

What I am hearing is last to check in is IT ! Is that a written rule/ policy ? Why would a distraught person not be allowed if s/he is holding a confirmed ticket ? Is there no human element allowed in this decision ?
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Old Mar 14, 19, 8:11 pm
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Originally Posted by HMPS View Post
OK I will stand corrected on the printer issue. BTW computers go on a fritz too or the ISP ...

What I am hearing is last to check in is IT ! Is that a written rule/ policy ? Why would a distraught person not be allowed if s/he is holding a confirmed ticket ? Is there no human element allowed in this decision ?
If First is oversold and everyone turns up, someone has to be 'IT' as you put it. Why should the last person to turn up expect BA to downgrade someone else who did bother to select a seat, did bother to check in and has a boarding pass just because they are "distraught"? What does that even mean - anyone who goes into hysterics at the check in desk should be rewarded by getting whatever they want?
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Old Mar 15, 19, 12:12 am
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Except I thought with BA, if F / J / W / Y is oversold, then those selected for downgrade, even if alteady allocated themselves their chosen seat when buying ticket nn days ago, can not actually do an OLCI ?

As such it is not a race in F to be avoid being the last to OLCI, so as to not be the flier being bumped from F. I suspect even if OPs friend had a)chose seat 3 months ago b)tried to OLCI 24hrs ahead of this flight, he would have been already chosen as non-status, early lower price purchase, with exception of awards or 241's and thus not have been able to OLCI?

Whilst other reasons exist for being blocked from performing OLCI, on a soldout flight it usually means one is getting bumped down a class.
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Old Mar 15, 19, 2:18 am
  #27  
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Originally Posted by corporate-wage-slave View Post
Anyone with a First ticket gets free seat reservation, and an auto-seating if they don't go to MMB, so I guess there is more to that story (e.g. a very late booking? Unticketed?).

Otherwise refer him to the main EC261 thread, via the Dashboard, for the detailed calculation for downgrades. The dripping water should have been mentioned to the CSD / CSM since they can make instant amends via the iPad, and if that wasn't done the traveller should raise that as a separate issue with Customer Relations via the webform.

The card can of course be used in any ATM, supermarket or what not, you just lose a chunk on the exchange rate. It's important not to accept a card if there is no way to use it, and just as important to use it quickly in case the password slip is lost or is incorrectly matched to the card. The best thing to do is to take as much out as possible, then use the remainer of the card when next is a US dollar zone to exhaust the last few cents. Unfortunately the current cards don't appear to be touchless, otherwise they could be used on public transport (etc).
I also believe that there is more to the story.
A seat has been automatically pre-assigned. Even if BA overbooked F by one, which I believe is rare, it is surprising that a revenue pax would be bumped among 14 F pax. Was the fare from a special fare, or maybe an award? Did they mention that sme seats were broken?
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Old Mar 15, 19, 2:28 am
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Surely being last to check in has a major effect on being bumped. If you routinely overbook by 1 because of no-shows, the only time you know you have a problem for sure is when the last person actually shows up. I wouldn't expect BA to act until they are certain they have a problem, rather than a potential problem.

I'm not saying that they should prevent person no (n+1) from checking in, but I wouldn't expect BA to already bump someone when they have at least one person who hasn't even checked in. So checking in, getting a seat would make a big difference.

If they pre-emptively bumped a low-fare or Avios passenger what would happen when someone else no shows? They get reinstated? I can't see that happening.
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Old Mar 15, 19, 2:46 am
  #29  
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Originally Posted by windowontheAside View Post
If they pre-emptively bumped a low-fare or Avios passenger what would happen when someone else no shows? They get reinstated? I can't see that happening.
Absolutely, they have to have some sort of policy for this but targeting someone apparently without a seat (I suspect they actually did have the auto-seat) who was late to check-in - so perhaps a no-show anyway - seems reasonable. I don't see any other suggestions upthread.

And just to put this in context, I imagine the bulk of agents in the First Wing have never downgraded a First passenger. At T5 they sometimes go weeks between events like this, I suspect the cases that appear here are a magnified proportion, it is quite rare. Though they do overbook by 1 in the earlier stages of the 355 day booking window, by the time you get within a couple of weeks of departure that overbook is removed, so it only basically happens when people reserve long in advance and no-one changes at the last moment. Formula 1 Grand Prix events were one trigger that used to cause this, though I gather the algorithm has now been fixed for that (and taken out some Avios availability with it!). You are, I would guess, 20 times more likely to be upgraded to First than downgraded.
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Old Mar 15, 19, 3:24 am
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Out of personal interest for an upcoming flight do you think having a seat selected and being 1 GCH and 3 silver will trump the fact that we are on an avios booking with 2 x 241's?

the flight appears oversold, as BA are not selling tickets in J (LGW - FLL 4th April)

The plane was changed from 12F/48J to a newly refurbished 32J, so potential for a huge oversell i guess?
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