Avios Part Payment Issue
Mar 12, 2019, 11:13 am
#1
Original Poster
Join Date: Mar 2016
Posts: 148
Avios Part Payment Issue
I was 99% sure i chose part payment with 5000 avios bringing my £470 flight down to £430, i remember specifically seeing the amount at the bottom reading £430, but the £470 has came out and that is what is on the receipt. Is this a known issue or did i just mess up and perhaps unselect the part payment section (not impossible).
Mar 12, 2019, 11:22 am
#2
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,766
What it should show is something like this. If you booked in the last 24 hours, I would call back and see whether this can be fixed by amendment, or whether it is a case of a free cancel and start again.
Mar 12, 2019, 11:30 am
#3
Join Date: Aug 2014
Posts: 2,659
I was 99% sure i chose part payment with 5000 avios bringing my £470 flight down to £430, i remember specifically seeing the amount at the bottom reading £430, but the £470 has came out and that is what is on the receipt. Is this a known issue or did i just mess up and perhaps unselect the part payment section (not impossible).
Mar 12, 2019, 3:06 pm
#4
Join Date: Dec 2007
Location: UK
Programs: British Airways Gold Virgin Atlantic Gold
Posts: 34
This happened to me last night. I used 280,000 Avios to reduce the flights by £1500 and exactly as stated it showed the reduced price and when I confirmed the payment no Avios had gone and the price was not reduced. I called this morning and a very helpful guy rebooked it but the same thing happened to him. Eventually he did my booking manually and then cancelled the original booking. They said there was a known issue which appeared this morning.
Mar 12, 2019, 3:20 pm
#5
Join Date: Apr 2018
Location: London
Programs: Gold at BA, Hilton and Radisson.
Posts: 591
I had the same problem two weeks ago. I phoned them up and the agents were definitely aware of it being a reoccurring issue. The only solution the agents could offer was cancelling and rebooking sadly... for me at least!
Mar 13, 2019, 8:03 am
#7
Join Date: Apr 2013
Location: Putney
Programs: BA Gold
Posts: 293
I’ve had different issues where the payment was correct but the Avios used was slightly different - not even a round number! I think it’s marginally in my favour. I wonder whether they netted off Avios to be earned on the flight from the amount deducted?
Mar 13, 2019, 8:12 am
#8
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,766
Are you the main earner in a Household Account?