'Space available upgrade' offered - best way to use it?
As part of complaining about the gluten free food in First, and collapsing foot stall in CW (among other things), I was offered 20k Avios, which I refused.
I was then instead offered a 'space available one-way upgrade', which is something I've never heard of before. As we have a WT booking LHR/DEL (out this Friday, back 31st), the customer relations agent suggested applying it to that. What's frustrating though is that:
So any ideas on how best to use this? Shall I ask them to un-apply it, and wait for when I know a WTP-CW space is available? |
Originally Posted by likethis
(Post 30876529)
Shall I ask them to un-apply it, and wait for when I know a WTP-CW space is available?
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The one time I had one of these it was a simple matter of calling. I had it confirmed a couple of days before. Used it on SIN-LHR CW to F. It definitely does not require award availability, but there needs to be a seat that would otherwise go unsold. |
It’s basically a standby upgrade for any available seat in the next cabin up. In theory a phone agent could look at the actual sales by cabin and give you a view but of course things can change, commercial sensitivity etc etc. |
Originally Posted by xPositor
(Post 30876549)
Are you saying that its a bit like a wildcard - you have to play it and then hope for the upgrade, but that's it - you've played it. In other words if you play the card and don't get upgraded, its gone and you can't apply it on a later flight?
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Originally Posted by likethis
(Post 30876569)
I don't think it's one time only; if it doesn't happen, you can use it on another flight.
You therefore have to check the loads etc carefully and ask for this to be applied when the next cabin available is fairly empty. I was lucky my upgrade cleared at check in. |
The only time I had one of these, I was definitely told that if it didn't clear first time, it would remain available for use on a future flight. I can't say if that was correct though, as it did clear on my first attempt to use it.
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Originally Posted by windowontheAside
(Post 30876654)
The only time I had one of these, I was definitely told that if it didn't clear first time, it would remain available for use on a future flight. I can't say if that was correct though, as it did clear on my first attempt to use it.
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Surely, WT to WT+ is less than 20k? Ergo take the 20k. After a problem the year before last I had a space available upgrade to First for me and my colleague travelling with me was also upgraded - this was to Phoenix...
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Originally Posted by itsmeitisss
(Post 30877080)
Surely, WT to WT+ is less than 20k? Ergo take the 20k. After a problem the year before last I had a space available upgrade to First for me and my colleague travelling with me was also upgraded - this was to Phoenix...
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My understanding is the space available is exactly that, if space is available you get to use it. If you try to use it and can’t because no space available , you can try and use it again, up to its expiry which is one year from date of issue. Also note it it is not transferable and only applies to the person granted to, and not others in the booking the space available upgrade is applied to. |
I had a fair bit of those over the last few years - they go though if there are unsold seats (they are not related to any booking class bucket).
The curious bit is that I had some go through at T-24, others went though a couple of weeks before the flight and some at the airport check-in desk on the day of departure. A couple of times they didn't go through because flights were oversold in each cabin - I was able to use them on following flights. Best value I would say is W to J or J to F - on ultra long haul (SIN, SYD, etc.). |
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