First Leg No-Show: Urgent Advice Sought
#138
Join Date: Apr 2008
Programs: Confirmed
Posts: 1,091
Esteemed Fellow Travellers: Any advice on how best to handle this matter would be very much appreciated!
Summary:
Booked a trip to Thailand; to save £££, I (frequently) book a BA r/t J ticket, AMS-LHR-BKK (much cheaper than GLA-LHR-BKK), and a separate (KL) r/t GLA-AMS. Generally works very well (always allow 3 or 4 hours connexion time in AMS). I have just such a trip tomorrow (11th March).
But, at just before 9 pm tonight (10th March), KLM sent me a text saying the GLA-AMS flight (dep 06:05) was cancelled! Aaaaaarrrrrgghhh! Next KLM flight will be too late to get the BA AMS-LHR.
So, I called the BA Gold Exec number to try to sort out stuff. 40 minutes waiting and no reply.
Then, I found a GLA-LHR o/w BA flight (on Expedia - BA.com didn't have it), which will arrive at LHR BEFORE the AMS-LHR flight is scheduled to leave. It was very expensive (~£500). I am now checked-in for this flight and have my BP.
My plan is to try to explain things to BA desk staff at (both) GLA and LHR, so that they don't cancel my LHR-BKK (and return flights) because of the no-show for AMS-LHR. I've heard about stuff airlines can do in such circumstances - how should I approach the help-desks at GLA and/or LHR?
Again, any advice very much appreciated (and I don't really mind paying a 'reasonable' fee for the change).
-- Henry
Summary:
Booked a trip to Thailand; to save £££, I (frequently) book a BA r/t J ticket, AMS-LHR-BKK (much cheaper than GLA-LHR-BKK), and a separate (KL) r/t GLA-AMS. Generally works very well (always allow 3 or 4 hours connexion time in AMS). I have just such a trip tomorrow (11th March).
But, at just before 9 pm tonight (10th March), KLM sent me a text saying the GLA-AMS flight (dep 06:05) was cancelled! Aaaaaarrrrrgghhh! Next KLM flight will be too late to get the BA AMS-LHR.
So, I called the BA Gold Exec number to try to sort out stuff. 40 minutes waiting and no reply.
Then, I found a GLA-LHR o/w BA flight (on Expedia - BA.com didn't have it), which will arrive at LHR BEFORE the AMS-LHR flight is scheduled to leave. It was very expensive (~£500). I am now checked-in for this flight and have my BP.
My plan is to try to explain things to BA desk staff at (both) GLA and LHR, so that they don't cancel my LHR-BKK (and return flights) because of the no-show for AMS-LHR. I've heard about stuff airlines can do in such circumstances - how should I approach the help-desks at GLA and/or LHR?
Again, any advice very much appreciated (and I don't really mind paying a 'reasonable' fee for the change).
-- Henry
I don’t think BA is responsible for KL’s cancellation nor your no-show for your first leg AMS-LHR.
You have a ticket AMS-BKK and BA is entitled to apply the rule for that ticket which you agreed to when you buy that ticket.
Basically the risk is yours. And see if you can get another GLA - AMS.
#139
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Join Date: Mar 2002
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Posts: 31,452
Hi Henry,
I don’t think BA is responsible for KL’s cancellation nor your no-show for your first leg AMS-LHR.
You have a ticket AMS-BKK and BA is entitled to apply the rule for that ticket which you agreed to when you buy that ticket.
Basically the risk is yours. And see if you can get another GLA - AMS.
#140
Original Poster
Join Date: Mar 2008
Location: Glaschu
Programs: FB Platinum for Life; BAEC Gold Guest List; Accor Gold.
Posts: 2,549
Quick update: Refund on expensive GLA-LHR ticket (which I cancelled) has now been processed. Fully flexible J (£488) so no issue with BA! Expedia added £3.00 as a booking fee, but this has yet to reappear in my card account. Considering all that has happened, though, I don't think I'll be getting too angry about that and chasing them up.
No trace whatsoever of the cancelled flight in my BAEC account (it was there for a while, because I had to enter my number manually after the booking); is this normal for cancelled bookings?
Points, Avios and miles (KL?FB) have all appeared in my accounts. I was half expecting KL to have offered some 'goodwill' miles for the disruption but nothing has appeared.
Incidentally, on the point raised about getting a TA to put the KL and BA flights on 'one ticket' (or, at least, one booking) - can you get both BAEC and Flying Blue numbers in the system? And, are there two different ticket numbers (as expected, KL and BA stock), or just one (which stock)? If the latter, then there would be protection for missed connexions.
-- Henry
No trace whatsoever of the cancelled flight in my BAEC account (it was there for a while, because I had to enter my number manually after the booking); is this normal for cancelled bookings?
Points, Avios and miles (KL?FB) have all appeared in my accounts. I was half expecting KL to have offered some 'goodwill' miles for the disruption but nothing has appeared.
Incidentally, on the point raised about getting a TA to put the KL and BA flights on 'one ticket' (or, at least, one booking) - can you get both BAEC and Flying Blue numbers in the system? And, are there two different ticket numbers (as expected, KL and BA stock), or just one (which stock)? If the latter, then there would be protection for missed connexions.
-- Henry
#142
Join Date: Mar 2016
Location: Plymouth, UK
Programs: BAEC Gold
Posts: 1,159
Sounds like a great result
#144
Original Poster
Join Date: Mar 2008
Location: Glaschu
Programs: FB Platinum for Life; BAEC Gold Guest List; Accor Gold.
Posts: 2,549
So, looking at my next trip to Thailand in June/July (as previously mentioned, I've already booked the AMS/LHR/BKK r/t): KLM fares for GLA-AMS are very high (may come down later) and, strangely, the lowest fare I get from a quick search on Expedia is BA out (GLA-LCY-AMS) and U2 (EZY) back (AMS-GLA direct). Strange! Also strange is that the BA flights offered on Expedia don't appear on BA.com.
Also looked (on BA.com) for business class GLA-LON-AMS flights (hoping to get an Avios part-payment option) but very little shows up. Noticed this before for quite a few intra-EU routes on BA.com.
Still, I shall definitely take on board the advice given herein and the stress-experience: book flight(s) to AMS the day before AMS-LHR... and relax overnight in Amsterdam (excellent Cappuccinos in those down-town coffee shops). Also, hotels in the Schiphol area aren't too expensive.
-- Henry
Also looked (on BA.com) for business class GLA-LON-AMS flights (hoping to get an Avios part-payment option) but very little shows up. Noticed this before for quite a few intra-EU routes on BA.com.
Still, I shall definitely take on board the advice given herein and the stress-experience: book flight(s) to AMS the day before AMS-LHR... and relax overnight in Amsterdam (excellent Cappuccinos in those down-town coffee shops). Also, hotels in the Schiphol area aren't too expensive.
-- Henry
#145
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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Posts: 63,769
So, looking at my next trip to Thailand in June/July (as previously mentioned, I've already booked the AMS/LHR/BKK r/t): KLM fares for GLA-AMS are very high (may come down later) and, strangely, the lowest fare I get from a quick search on Expedia is BA out (GLA-LCY-AMS) and U2 (EZY) back (AMS-GLA direct). Strange! Also strange is that the BA flights offered on Expedia don't appear on BA.com.
Also looked (on BA.com) for business class GLA-LON-AMS flights (hoping to get an Avios part-payment option) but very little shows up. Noticed this before for quite a few intra-EU routes on BA.com.
Still, I shall definitely take on board the advice given herein and the stress-experience: book flight(s) to AMS the day before AMS-LHR... and relax overnight in Amsterdam (excellent Cappuccinos in those down-town coffee shops). Also, hotels in the Schiphol area aren't too expensive.
Also looked (on BA.com) for business class GLA-LON-AMS flights (hoping to get an Avios part-payment option) but very little shows up. Noticed this before for quite a few intra-EU routes on BA.com.
Still, I shall definitely take on board the advice given herein and the stress-experience: book flight(s) to AMS the day before AMS-LHR... and relax overnight in Amsterdam (excellent Cappuccinos in those down-town coffee shops). Also, hotels in the Schiphol area aren't too expensive.
#146
Join Date: Jul 2005
Programs: MUCCI Classe des Flatteurs Preferes, LH SEN, BA silver, IHG Plat Amb, Accor Plat
Posts: 964
Incidentally, on the point raised about getting a TA to put the KL and BA flights on 'one ticket' (or, at least, one booking) - can you get both BAEC and Flying Blue numbers in the system? And, are there two different ticket numbers (as expected, KL and BA stock), or just one (which stock)? If the latter, then there would be protection for missed connexions.
-- Henry
Not sure about the ticket numbers though for this trip. For other trips I've had different ticket numbers but all under one booking.
#147
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,232
similar situation three weeks ago.
had booked DUB-LHR-JFK departing DUB at 720ish in the morning.
day prior i was meant to fly LCY-DUB and moved the flight back to the last one of the day due to work. i was cutting it close and the uber GOT LOST en route to LCY so i missed that flight. returned home and called. first agent quoted me about 2500GBP to drop first leg or "try my luck at LHR in the morning" which doesnt sound like the most brilliant strategy.
hung up, gave it a think and prepared to swallow the 2500GBP charge, explained situation to new agent and she just dropped the first leg and all was forgiven. i was shocked! i dont know if it was due to being GGL and/or in F but i couldn't believe my luck.
granted it was the second flight in my life i've missed but definitely dont plan on going through that stress or potential cost again!
had booked DUB-LHR-JFK departing DUB at 720ish in the morning.
day prior i was meant to fly LCY-DUB and moved the flight back to the last one of the day due to work. i was cutting it close and the uber GOT LOST en route to LCY so i missed that flight. returned home and called. first agent quoted me about 2500GBP to drop first leg or "try my luck at LHR in the morning" which doesnt sound like the most brilliant strategy.
hung up, gave it a think and prepared to swallow the 2500GBP charge, explained situation to new agent and she just dropped the first leg and all was forgiven. i was shocked! i dont know if it was due to being GGL and/or in F but i couldn't believe my luck.
granted it was the second flight in my life i've missed but definitely dont plan on going through that stress or potential cost again!
#148
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
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The more flights, the more risks of something going wrong with one of them. I’d go for the nonstop GLA-AMS the day before ideally rather than add a further change via LGW.
Just imagine how you’d have felt if you had booked that at the time of the drone incident. Of course ba would have rebooked you but you still need availability and losing one day on the way is not exceptional.
Just imagine how you’d have felt if you had booked that at the time of the drone incident. Of course ba would have rebooked you but you still need availability and losing one day on the way is not exceptional.
#149
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I have a corporate travel agent booking that involves a mix of sky team (2 legs) and star alliance (3 legs) flights. Those are mixed with flights with the different alliances in both directions. My FlyingBlue and Lufthansa M&M numbers (pre-loaded on my profile in the system) have appeared against the appropriate airline for each leg. Lufthansa is the lead airline for the booking and through the Lufthansa MMB I have been able to select my seats not only on the Lufthansa flights but also on the sky team flights.
Not sure about the ticket numbers though for this trip. For other trips I've had different ticket numbers but all under one booking.
Not sure about the ticket numbers though for this trip. For other trips I've had different ticket numbers but all under one booking.
FFP credit is also segment-by-segment. Whether your ticket includes your BAEC number and then the other numbers for the other carriers, you may add those numbers with the other carriers if it does not. Generally, this may be done online at the other carriers' website, but certainly by phone or at check-in (or later). Generally, so long as one did not claim against another program, one may also retro claim for segments where one did not get this all done in advance.
The only thing to be very careful about is how earnings schemes work. It may be a balance of fare vs. earnings. But, that is your choice.
#150
Original Poster
Join Date: Mar 2008
Location: Glaschu
Programs: FB Platinum for Life; BAEC Gold Guest List; Accor Gold.
Posts: 2,549
The more flights, the more risks of something going wrong with one of them. I’d go for the nonstop GLA-AMS the day before ideally rather than add a further change via LGW.
Just imagine how you’d have felt if you had booked that at the time of the drone incident. Of course ba would have rebooked you but you still need availability and losing one day on the way is not exceptional.
Just imagine how you’d have felt if you had booked that at the time of the drone incident. Of course ba would have rebooked you but you still need availability and losing one day on the way is not exceptional.
That (AMS-LHR) flight was then further delayed because of issues caused by the drones at LGW (flights being diverted to LHR, etc), so I missed the onward LHR-(HKG)--BKK flights… but that was a 'protected' connexion (through ticket), and the BA transfer staff at LHR sorted it all out. As mentioned before, arrived 12 hours late, even though the delay was actually much longer (direct rather than via HKG).
But I think I've learnt the lesson! It's nice to save £££, but there's a balance between savings and stress-factors! Also, looking to June, I think the best option (currently) seems to be U2 direct each way, GLA-AMS (with an overnight at AMS for the outbound). … That also prompts another memory of a missed AMS-GLA (KL) flight due to a long delay in a (separate ticket) LGW-AMS U2 flight. On that occasion, I spoke to the easyJet folks (airside) at LGW and they moved me (for free) to their next LGW-GLA flight. Brilliant!
-- Henry