10h delay? Really? No support from BA
#47
Join Date: Aug 2018
Programs: British Airways Executive Club, Virgin Flying Club
Posts: 154
Agreed. The OP has been treated poorly, BA has not shown itself in a great light, but the OP wanted to get to Berlin ASAP, and now that's happening. If sitting in CE on a short trip was that important, then wait for a later flight with CE availability. It sounds like a horrible stressful day for the OP (who's also probably jetlagged) but getting there just over three hours late isn't such a terrible result.
#49
Join Date: Nov 2018
Location: BER
Programs: BA GGL, Hilton Diamond
Posts: 1,842
AND REMEMBER: Friday is a holiday in Berlin (only Berlin!) international women's day...
#51
Join Date: Jul 2018
Posts: 1,260
Treating high ranking elites badly can make a lot of business sense - many are used to things going wrong and therefore stop caring, whilst others are stuck with BA due to the nonstop route network / company deals / etc and cannot use someone else. Concentrating resources on the (lower ranking) elites who are either impressionable or are more likely to walk can be a very sensible idea.
#52
Original Poster
Join Date: Nov 2017
Location: Germany
Programs: BA GGL, CCR - TK G
Posts: 805
and I talked to my partner later yesterday who is Gold and got rebooked on the next available flight in Club - he told me 1c was empty and 2 more seats in Club on that flight didnt show :-)
I had seen on expertflyer that it was sold out.. but again THAT is my complaint about: they forgot to rebook me in the first place and then neither had a capable person at the jetty to talk to me and realizie the problem and put me on standy by for this, nor was their counter open, nor was their a capable person at the first wing available.. so the time it took to make it to the CCR and find someone to put me on standby THAT flight had closed.. thats outrages!
revenue
#53
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,203
How frustrating and completely understand the annoyance after a long flight.
It is absurd to me that generally in T5 you have to find your way to the lounge for any substantive help (on a transfer).
Also, the three recent irrops I've had requiring rebooking from LH to SH, never has a CSD told me on the fly in F, and in 2 out of 3 instances I've had to get my new bookings myself from the appropriate desk and I am GGL/CCR. But just presume that's how BA treats everyone from valued customers to first timers.
It is absurd to me that generally in T5 you have to find your way to the lounge for any substantive help (on a transfer).
Also, the three recent irrops I've had requiring rebooking from LH to SH, never has a CSD told me on the fly in F, and in 2 out of 3 instances I've had to get my new bookings myself from the appropriate desk and I am GGL/CCR. But just presume that's how BA treats everyone from valued customers to first timers.
#54
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,031
OK. A Novum for me and sorry but I am frustrated..
Sin lhr took off with almost 2h delay.. So I missed my 7am connection in lhr to Berlin.
At the jetty were 8 boarding passes ready for people who had been rebooked . But mine.
First and Club reticketing at transit were closed. Cue at the desks.
Waited 10min at first wing then was guided to the club reticketing and. Sorry but the next 4 flights are sold out. I can book you at 4pm.
Wow..so I luv reading about people getting jags on tight connections . Hahah.
Well. Chilling in the ccr now to see what the team comes up with
Sin lhr took off with almost 2h delay.. So I missed my 7am connection in lhr to Berlin.
At the jetty were 8 boarding passes ready for people who had been rebooked . But mine.
First and Club reticketing at transit were closed. Cue at the desks.
Waited 10min at first wing then was guided to the club reticketing and. Sorry but the next 4 flights are sold out. I can book you at 4pm.
Wow..so I luv reading about people getting jags on tight connections . Hahah.
Well. Chilling in the ccr now to see what the team comes up with
#55
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,882
#57
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,474
If 30 minutes of the delay was due to tensions on the Indian Sub-continent then I suspect it won't go anywhere. The downgrade is also in the "row of beans" category. So personally I wouldn't bother but the OP could ask for a CR gesture in return for not claiming a downgrade.
#58
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,167
#59
Join Date: Sep 2013
Location: London
Programs: BA Gold; FB Silver; SPG; IHG Gold
Posts: 2,963
As GGL I would expect to be prioritised over other golds. I think an explanation from BA would be in order, but I wouldn't hold my breath getting anything other than a cut and paste (which is likely to enrage even more).